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Viator Review + Feedback & Discussion

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Read 13 Customer Reviews for Viator.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 2.11
How long did it take for you to get a reply from customer service? - 34 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Viator & Testimonials

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Posted by forsyth, neil (9 years ago)

Of the tours we booked in Florence, one was excellent, to the Accademia, with a good knowledgeable and enthusiastic guide; one to the Uffizi was adequate; but the other, a half day tour was a disaster. The bus did not allow us to get off in Fiesole and in spite of the booking information, we were told we could not go inside Santa Croce. This was a ripoff, a scandal.

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Switzerland flag   Review came from Switzerland.
34280

Posted by Lou Deeter (5 months ago)

Nordic Food Walking Tour Oslo

We loved this tour. Our guide, Yumei, was wonderful. We enjoyed her commentary about the neighborhoods and how the city of Oslo developed during the Industrial period. The food was good and showcased Nordic specialties. Overall, we were very pleased. We had meat/cheese, beer, fish, chocolate, and more beer! Meeting place was easy to find and the guide showed up promptly.

Date Received: 2017-09-07

Pros:
  • Food and neighborhood. Guide
  • Cons:
  • None
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    168310

    Posted by Bruce Kennedy (9 months ago)

    Obscure meeting point

    I purchased the Classic Córdoba: Mosque, Synagogue tour through Viator. Google Maps sent me to the wrong place and neither locals in the historic center nor the concierge at a 5 star Hotel knew the "Plaza Campo Santo de los Martines." Other people presumably got there by hotel pick up but that wasn't possible for me as I was doing a day trip from Seville. The local tour organizers had one staff member who could speak English. So long as I spoke to him, I was able to communicate. I phoned that service and he arranged for me to meet the guide at the mosque so I only missed the first half of the tour. The "small group" turned out to be about 40 people. The guide was satisfactory.

    Bought: 9860P17 Classic Córdoba: Mosque Synagogue provided by Viator

    Date Received: 2017-06-02

    Pros:
  • Guide and problem solving by local provider satisfactory.
  • Cons:
  • Inappropriate meeting place i.e. Not well known by that name by local people or even Google Maps.
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    Spain flag   Review came from Spain.
    168100

    Posted by Claudia (7 years ago)

    We recently did a trip to Dublin and used Viator for the Blarney Castle trip. It was fantastic!

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    115320

    Posted by ruchir (8 years ago)

    Most amazing trip we had last month. We had so much fun. the guide were very helpful.

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    India flag   Review came from India.
    62660

    Posted by John Jones (8 years ago)

    Very great tour. I had a lot of fun. The tour guide was very informed and kept it humorous. The hours flew by.

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    48680

    Posted by Susan Jones (9 years ago)

    It was fantastic. The web site is very informative and easy to understand. Tahnk you for making it idiot proof.

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    United Kingdom flag   Review came from United Kingdom.
    26270

    Posted by Vicky (9 years ago)

    I hear Viator offers some great tours. So for my trip to Thailand we went on a boat ride to checked out the Rose Garden from bangkok. There was plenty of time for shopping and never felt rushed. The gardens were beautiful and we even rode an elephant. We had a wonderful time.

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    25590

    Posted by PaciSunS (9 years ago)

    KONICHIWA! Viator.com is a travel site that I looked on when trip planning. I took a three day trip to Mt Fuji, Kyoto and Nara all by the bullet train. Experience was spectacular. If I was to be picky I think my hotel could have been better.

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    25560

    Posted by Chris 8756 (9 years ago)

    My friends and I planned our Sydney trip through viator. We found our own plane tickets and decided to book an eco tour to Blue Mountains prior to leaving. The whole day cost about $180, but it was worth it. Very well planned out and well narrated. We went on a sunny day and enjoyed the views Blue Mountains has to offered.

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    25550

    Posted by Tracy M. (9 years ago)

    What a fabulous trip I had with my boyfriend to China. We went on a tour to the Great Wall of China and the Ming Tombs tour from Beijing. We booked our tour through the online travel site Viator.com. The experience was humbling. Our tour guide was very knowledgeable with the area. The highlight was seeing the great wall.

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    25540

    Posted by Nancy (9 years ago)

    My husband and I booked a grand canyon helicopter tour on Viator. The experience was breathtaking. The tour itself was organized and smooth. Our pilot was friendly. Highly recommended experience.

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    25530

    Posted by Jerry C. (9 years ago)

    Viator.com is a good travel site- we used it to plan for our Europe vacation and it worked out great. The prices were good and they have so many reviews on all the different tours that it was easy to pick the right ones. I certainly wouldn't hesitate to recommend others to use Viator as an excellent resource.

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    12280

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    Viator Rating: 3.6/5 (25 votes cast) [4 votes came from reviews] 13 reviews by users total.

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