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VeryAsia.com Review + Feedback & Discussion

VeryAsia.comYou can write a review for VeryAsia.com and also view its ratings and comments posted by others.

Read 12 Customer Reviews for VeryAsia.com.

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User-Submitted Reviews of VeryAsia.com & Testimonials

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Posted by Amber (8 years ago)

I have had a horrible experience with Veryasia. I ordered thru Amazon and was impressed with my oder when I got it. This is why I decidd to order straight from the company. I placed an expensive order due to being over seas and not being able to order often. They took the money from my account and then sent me an email saying my order was too big and they needed almost 40 extra dollars to cover shipping. This was almost the amount of my order. I went ahead and agreed for them to take the money and ship my noodles as my husband really wanted those noodles. I decided after I get them that Id go with someone else next time. They took the added cost from my account and I still havent gotten my noodles and its been almost a month. I try to call and all I get is answering machines. I try to email and get nothing. Almost 100 dollars and still no noodles! I WANT MY NOODLES!

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8 out of 8 people said 'YES'

Germany flag   Review came from Germany.
72850

Posted by Disappointed (6 years ago)

Scam?...or just teRRible service?

The lack of response from this place is very unnerving.

With SOOO many positive reviews on amazon, one would think this place is legit - NOT!

  1. (the 424-VERY phone# listed on "about" page is no longer valid, so imagine the frustration after a dozen attempts to call over several hours, being told "the person you are trying to reach is not available at this time" and thinking that the # is still good, when in fact it has CHANGED!!)

  2. (the online chat service was "offline" - so no contact possible there.

  3. (left a message for the online representative, but no response came back)

I really thought it was a scam at this point.

But anyhow, having +finally+ spoken with a lady on the phone (888.385.4044), I was assured my appliance would ship "today" (2012. Jan. 23).

This tiny thread of hope pushed my initial review of one star up to 2*.

*Tune in tomorrow after I learn the truth of this assurance!

Pros:
  • I actually spoke with a live operator.
  • Cons:
  • NO phone
  • NO online chat service
  • NO email response available from a supposedly well-rated Amazon seller.
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    4 out of 4 people said 'YES'

    135490

    Posted by Jbca (8 years ago)

    If there was a ZERO rating, it would go to Veryasia.com. This company is ran by one woman by the name of "Jesse." She claims there's no manager or owner at this location. She provided my family with a fake FedEx tracking number because they never shipped out our order and wanted to make up false proof. She hung up the phone when I asked her to give me a "real" tracking number or someone at her location of higher position to complain. She claims there's no one there but her. She is a one woman business with the worst customer service I've ever come across.

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    5 out of 6 people said 'YES'

    94650

    Posted by Andy (9 years ago)

    Bad service, i dont think the service is good not realiable

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    4 out of 4 people said 'YES'

    30320

    Posted by Disappointed...but Came Through (6 years ago)

    Slow but Satisfied

    So my $$ appliance came through in the end after a slow and unnerving start. With the price being so competitive and the appliance working out so well we are satisfied overall but wish the company would be a little more assuring to its new customers. Will consider ordering again in the future if prices remain competitive or service improves.

    Pros:
  • Price
  • Selection
  • shipping cost
  • Cons:
  • Slow service
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    3 out of 3 people said 'YES'

    136840

    Posted by Disappointed (6 years ago)

    TeRRible service....[continued]

    Well, that tiny thread of hope is thin and taut. Did not ship as promised.

    Spoke with Online chat Representative who has now assured me that my appliance processed today (a day later than promised) and should have a tracking # by the end of the day (Pacific Time)*

    *Tune in tomorrow when I discover if this second assurance comes through or not!

    Pros:
  • spoke with live chat rep.
  • Cons:
  • shipping was promised but not processed
  • communications are vague
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    UPDATE: I got a tracking number at the end of the day as promised! Checked, and it is already IN TRANSIT as of the following evening. So good on VERYASIA for coming through on the second assurance ;)
    Tune in for one last review upon receipt of the appliance.

    3 out of 3 people said 'YES'

    135580

    Posted by Chris Weimar (7 years ago)

    Ordered a coffee maker on 1/29/11. Have not received a shipping confirm. Called three times and left messages - no return call. Sent email. No response. Will reverse credit card charge if I don't get the item in the next few days. Very poor operation.

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    3 out of 3 people said 'YES'

    112910

    Posted by Cathy (8 years ago)

    I place my order in, and asked veryasia to email me once item has been shipped.

    They DONT REPLY EMAILS, Spoke with JESS (live chat) and was informed my item was shipped, only to find out it was a lie, my item didnt get shipped out unil 7 days later. Took almost 3 weeks to get my item.

    I even called the main office, and of cause no one answered, left them a voice mail to return my call.. I never got that returned called.

    I WILL NEVER SHOP IN VERYASIA AGAIN!!

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    3 out of 3 people said 'YES'

    76790

    Posted by Geff (7 years ago)

    Watch out this place is a scam

    They took my money via paypal online order.. Sent me email with bogus USPS tracking #. Never received, do not answer their phone or respond to emails. Waiting for paypal dispute/claim to be refunded.

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    2 out of 2 people said 'YES'

    131520

    Posted by tn01z06 (7 years ago)

    Out of Stock on items listed as being available

    Have items listed on the web as being available and once order is place you receive an email stating they do not have items in stock.

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    2 out of 2 people said 'YES'

    129140

    Posted by Katherine K (5 years ago)

    Never again

    I ordered a few items from veryasia and this is what happened:

    I placed my order and checked that all my information was correct. The next day I checked the progress of my order, only to find that the website had changed shipping information but left my billing information alone. I called multiple times only to get a machine each time. I sent emails and never got a response. After a week it said my order had been shipped and it had the wrong address. Then, before my and my aunts eyes, it changed my billing info. I had to call my local FedEx center and straighten it out. I received my order a week later, only to find that not everything had been shipped! I had ordered a $10 jar of lychee jellies (only because I can't find them anywhere) and they weren't even shipped to me. On my printed order review thing that was shipped with my stuff, it had the jellies listed as out of stock. But they not only charged me for the $10 jellies, they also helped themselves to the rest of the money on my visa card, $30. It is now maxed out and I'm broke now. And have no way of contacting them. Never again!

    Pros:
  • None
  • Cons:
  • Everything
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    1 person said 'YES'

    150370

    Posted by Harlan (3 years ago)

    Never use VeryAsia.com

    Never order from this company. If you do a search online you can see that pretty much across the board the customer service is poor/non-existent, and the goods are either received months later, or not at all.

    I just ordered a mochi maker that was supposed to come in 2 days by FedEx. I've heard nothing for a week about my order, and multiple attempts via email and phone have resulted in no responses whatsoever.

    I want to cancel my order, but unfortunately I already gave them my credit card information and now have to dispute the charge once it posts to my credit card account.

    This place is a scam.

    Bought: Tiger Mochi Maker, SMJ-A-18U, order #1596

    Order Date: 2015-07-25

    Pros:
  • Only place that had the mochi maker.
  • Cons:
  • Never received my product
  • nor did the company answer my inquiries into the total lack of information regarding my order.
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    Veryasia.com Rating: 2.1/5 (24 votes cast) [11 votes came from reviews] 12 reviews by users total.

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