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Vayama Review + Feedback & Discussion

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Read 5 Customer Reviews for Vayama.

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User-Submitted Reviews of Vayama & Testimonials

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Posted by Hamid (9 years ago)

Vayama never notified us of the cancellation of our flight. I learned mere hours before departing for the airport that the flight I was scheduled on NO LONGER EXISTED. I then contacted Vayama to see what happened.

The tickets my wife and I had purchased from Vayama cost $2,500. Your proposed 2% of what we already paid. We missed an entire day of vacation because the rebooking. The damage and costs we incurred directly because of Vayama's negligence is in the hundreds of dollars.

we were utterly disgusted with the lack of understanding, care, or problem solving capabilities displayed by Vayama representatives. The first part of the call, the customer service rep, insisted that there was nothing Vayama could do because Air line made the change. After waiting on hold for sometime he came back with news that we had been rebooked on a flight to return home, thus completely eliminating our five day vacation in Europe. we ask for a supervisor. He refused. For the next 20 minutes I repeatedly requested to speak with a supervisor and he continued to refuse. During the hour long phone call I was on hold 30+ minutes and another 20 minutes was wasted with me asking to speak with a supervisor.

People watch out for Vayama, I strongly discourage everyone for using the Vayama. We had a terrible experience with them.

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Posted by covaz (6 years ago)

Avoid Vayama at all cost

Worst customer service ever! I called to see why I hadn't received a confirmation email and their customer support employee would not let me speak, he continuously interrupted me. He also had a very strong accent and was extremely hard to understand what he was saying. And when I told him I was having a hard time understanding him, he decided to yell at me over the phone. And finally, when I asked him to let me finish speaking, he hang up on me.

Pros:
  • None
  • Cons:
  • Horrible customer service
  • people that cab barely speak English
  • inconsistent confirming flights
  • too long customer waiting
  • you don't know there are booking fees until charged at the very end
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    Posted by ruud (9 years ago)

    VAYAMA AVIOD.

    I booked a ticket with vayama that the airline would not honour, gave Vayama the opportunity to rectify the situation, but were unable to rebook me and verbally promised a refund. I had to arrange new tickets whilst I was travelling in Africa at much higher overall cost and hassle. Finally got my refund through my credit card company. DO NOT USE unless you have good recourse and don't mind having your holiday or honymoon ruined.

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    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    27290

    Posted by daylilly (9 years ago)

    NO stars. Worst travel service ever. Terrible customer service,several flight changes and then they neglected to issue a ticket number which I did not find out about until I went to check in at the the airport. Will patronize my local travel agent next trip.

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    37240

    Posted by ruud (9 years ago)

    Following up on my last review to clarify, Vayama REFUSED to refund the tickets or booking fee as "it was not their fault"...

    They are happy to take your money, but do not consider themselves liable for the product (or non-product) they sell.

    Got my money back from the credit card company, but nothing for the hassle and extra expense (ATM fees, new tickets, international mobile phone calls, taxi to ticket office, ruined honeymoon)

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    United Kingdom flag   Review came from United Kingdom.
    27300

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