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ValoreBooks.com Review + Feedback & Discussion

ValoreBooks.comYou can write a review for ValoreBooks.com and also view its ratings and comments posted by others.

Read 21 Customer Reviews for ValoreBooks.com.

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User-Submitted Reviews of ValoreBooks.com & Testimonials

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Posted by Russell Grisham (9 years ago)

As others stated the claim your books are lost in the mail and you get nothing...leave a reply with your email address if you want to join in a class action lawsuit against them.

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jnorton3@gmail.com
down for the lawsuit ubaka_onuorah@student.uml.edu

9 out of 9 people said 'YES'

31350

Posted by MELANIE (9 years ago)

DO NOT SELL YOUR BOOKS TO THEM. THEY WILL CLAIM THEY GOT LOST! I HATE VALORE BOOKS THEY SHOULD NOT BE STEALING POOR COLLEGE STUDENTS TEXTBOOKS.

MELJJACKSON@GMAIL.COM

VALORE BOOKS MUST GO DOWN

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I have purchased a book through them but have not received my book yet. I have tried contacting them as well but no one responds back. This company is FRAUD....please do not handle any of your business through them.

9 out of 10 people said 'YES'

36090

Posted by Rod K, (7 years ago)

Terrible Customer Service

Order number: unknown; I've been trying to contact Valorebooks customer service for weeks without success; both emails and voice mail. As far as customer service goes, I think I'm being generous rating them a 1, I'd rate them lower if I could. I think their customer service office is the same one on the credit card commercial, somewhere in Siberia.

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We received our book just fine, but now we cannot find where to send the books back - we have $44 in late fees. I have tried to follow the steps online on how to return books, but it does not work. I found a phone number....not from their website! to contact them, but no one picks up!!!! - don't use this company

7 out of 7 people said 'YES'

126330

Posted by pedinurse (9 years ago)

Poorest customer service that I have received in many years. Debited account prior to ensuring that all items had shipped. 1 item arrived and was not as described. Item in very poor condition with binding torn. Continue to await other items and am forced to purchase textbooks elsewhere.

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5 out of 5 people said 'YES'

36190

Posted by Wendy Early (6 years ago)

Terrible, Horrible Company

Order Number 2060305 I went through TextbooksRUs.com to order a book (rental) for my daughter in college. I gave them plenty of time to ship and get to her before classes started. It has been 3 weeks since I placed the order and no book. Also, I've sent 3 emails, with no response. When you call the customer service number they ask you to wait for a representative, but then it automatically switches to voice mail. I don't expect a call back. I'm sure I've lost my money, shame on them and shame on me for not checking them out, however, TextbooksRUs.com should take them out of their system and stop listings them as someone to rent/buy from. Like everyone else, I would rate them lower than 1 if I could. I am now having to rent from somewhere else.

Pros:
  • There are no pros.
  • Cons:
  • Never answered my emails
  • cannot get through by phone
  • book never received
  • tracking number does not exist per USPS.
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    4 out of 4 people said 'YES'

    151430

    Posted by kdub (9 years ago)

    I would not recommend using Valore Books to sell back textbooks because they will claim that they never received your order and you will never get paid. It has happened to me and a few of my friends. Coincidence? I think not. Scam? I think so.

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    4 out of 4 people said 'YES'

    30070

    Posted by Joshua Norton (5 years ago)

    Do Not Use Valore Books

    order number: 1319910

    I rented a book way back in 2011. Returned it via their shipping process and forgot about it. Now I'm receiving calls from debt collectors on behalf of Valore Books. After sending numerous emails and filling out their contact us page numerous times without a response I googled for their phone number. I was basically informed by their manager that I never sent the book and since I didn't have a tracking number from 2 years ago I was SOL. I repurchased the book and sent it again. According to their website it was received 17 days ago. I'm still receiving calls from debt collectors.

    Bought: Rented a book

    Order Date: 2011-01-20

    Pros:
  • Got the book.
  • Cons:
  • They lost it when I returned it and sent me into collections 2 years later. They do not respond to any attempts to communicate.
    I repurchased the book and sent it again. Their website says they received it 17 days ago and I'm still in collections and they still aren't responding to any communication.
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    3 out of 3 people said 'YES'

    155190

    Posted by Bennett (8 years ago)

    I sent my books on December 13, 2010 and I have still not received a check yet. Everytime I call the say my order is still pending and they say that means they have not received it yet. The sad thing is before I shipped it, I got delivery confirmation and it says my package arrived last week. I would not recommend Valorebooks to ANYONE. Go to Amazon or sell them back to your college. I only rated it a "1" because they did not have zero.

    Order number:1115979

    Kissimmee, Fl 34743

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    Be prepared to wait a while. I sent mine in 11/23/2011 and just got the email TODAY that they got the books - and the quote was $45.00 less than quoted for buyback. I filed with the BBB.

    3 out of 3 people said 'YES'

    108560

    Posted by Doug (9 years ago)

    Absolute spam. They send me spam EVERY DAY. DO NOT DO BUSINESS WITH THEM OR THEY WILL CLOG UP YOUR EMAIL FOREVER!

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    3 out of 3 people said 'YES'

    51880

    Posted by Fisher (9 years ago)

    I have not received a book that I ordered. I even paid extra for the priority mail. Do not use this company. Horrible business model that cannot support sufficient customer service, even if they wanted to please their customers.

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    3 out of 3 people said 'YES'

    39090

    Posted by john (10 years ago)

    They sell used books as new books. and If you want to return for exchange, you have to pay shipping and restocking fees eventhough it is their fault. There have been many complaints about this company. For a long time, valorebooks.com and ecampus are the worst online book stores. I would never buy anything from valorebooks.

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    3 out of 3 people said 'YES'

    18290

    Posted by MBA in NJ (6 years ago)

    DO NOT USE VALORE BOOKS!! Worse place to buy textbooks

    I ordered a book a week before my class started. I waited almost 2 weeks and never got my book. I was informed that I could not contact them since it takes up 2 WEEKS to ship??? I contacted the seller twice and never got a reply AT ALL. It cost me well over $100 extra since then i had to go to another website, pay full price, and pay for expedited shipping. Not to mention being seriously behind in class now. I will never use them again - not worth the aggravation when there are plenty of other services to use. ORDER NUMBER: **37549

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    2 out of 2 people said 'YES'

    150830

    Posted by Rob Merrick (5 years ago)

    A Company of Thieves!

    order number 1998034 I paid extra money for fast shipping on a text book, and I never received the book. After attempting to contact customer support multiple times with no response, I finally gave up. Now I am being charged for extended rental periods and will have to pay a large replacement fee in the end. This has been the ABSOLUTE worst experience I have had with a company. There is no attempt to keep good customer relationships, and it is clear that the company is eager to take your money without providing the goods promised. Do not purchase from Valore Books. You will regret it.

    My name is Rob Merrick, and I live in Shoshone, Idaho.

    Bought: Rental Text Book

    Order Date: 2013-01-13

    Date Received: 2013-01-13

    Pros:
  • Great textbook prices
  • Cons:
  • It's a scam
  • there is no attempt to resolve problems
  • Valore Books has nothing to do with your rentals (it's all third party companies)
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    1 person said 'YES'

    155850

    Posted by Mallory (6 years ago)

    Horrible

    order number :2097144

    order date 1/28/13

    Horrible horrible customer service! Never again will I purchase from them.

    I had ordered the wrong book on ACCIDENT due to the fact that when I bought the book it did not have the description box ANYWHERE...as it did when I got my confirmation email. WEIRD HUH? When I was emailing back and forth trying to return the book, it was like I was talking to a 16 year old teenager with a horrible attitude!

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    1 person said 'YES'

    151140

    Posted by Z.N. (7 years ago)

    Do not buy from Valorebooks.com

    I ordered a book from Valorebooks.com. It took 21 days to receive it. Also, I come to find out the book was used, yet, the book was listed for near the same price that other companies sell their books for brand new. When I eventually did receive it, I contacted their customer care, they told me that no where on the ad did it say it was "new"..... However, it was never posted as "used" either... otherwise I would not have made the purchase. If I wanted the book used I could have paid only $6 instead of $35... This was completely misleading. From now on I will buy from Barnes and Noble, even with their least expensive shipping method it takes 3 business days to receive a purchase, and I know the item will be new... Definitely don't do business with Valorebooks.com, you will regret it. Order number ***8922

    Pros:
  • NONE
  • Cons:
  • Misleading ads
  • poor product quality
  • long shipping time
  • poor customer service
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    2 out of 3 people said 'YES'

    136310

    Posted by ***** (8 years ago)

    I am very happy with the service I received from Valore books. I ordered an accounting book from them. It got lost in transit and they sent another one to me right away. I would buy again and recommend them to others as well.

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    1 person said 'NO'

    62430

    Posted by Christina (8 years ago)

    To Doug - Comment #51880.

    To follow up. If you could send me any information regarding the types of emails you were receiving, I can forward to our marketing department for review.

    Thank you,

    Christina

    cconrad@valorebooks.com

    1-888-VALORE-1

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    1 person said 'NO'

    55420

    Posted by Christina (8 years ago)

    Doug,

    If you have any questions, let us know and thank you.

    Christina

    1-888-VALORE-1

    ValoreBooks.com

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    2 out of 2 people said 'NO'

    59150

    Posted by bill (9 years ago)

    great place to buy and sell textbooks - make sure to read all seller reviews and get priority mail

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    2 out of 2 people said 'NO'

    36300

    Posted by Christina (8 years ago)

    To Doug - Comment #51880.

    Sorry you feel you're receiving too much correspondence from ValoreBooks.com! We try to limit the number of emails going out so our customers can make the best buying decisions for themselves.

    If you have any questions, please let us know at 1-888-VALORE-1 or customerservice@valorebooks.com

    Sincerely,

    Christina & The Customer Service Team

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    3 out of 3 people said 'NO'

    54890

    Posted by Marcela Skora (8 years ago)

    My daughter recieved her book without a problem, even thought I put the order with the wrong zip code. I would order books with this company without a hesitation, they are reliable! and the prize it's RIGHT! Thanks valore books :)

    Order number 1311071

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    You're not the sharpest nail in the box... You clearly can't even write properly. This company jipped my girlfriend and I for about $300.00...maybe you should read some other reviews before you become so sure of yourself.

    6 out of 6 people said 'NO'

    110720

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    Valorebooks.com Rating: 2.4/5 (49 votes cast) [12 votes came from reviews] 21 reviews by users total.

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