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Coupons/Deals  ·  New Promo Codes/Coupons  · August 15, 2018

ULTA Review + Feedback & Discussion

ULTAYou can write a review for ULTA and also view its ratings and comments posted by others.

Read 3 Customer Reviews for ULTA.

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User-Submitted Reviews of ULTA & Testimonials

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Posted by bonbon (7 years ago)

This is the worst salon place I have ever been to. I find a 20% off coupon for first time customers so I dropped by my nearest ulta store for a hair cut. I showed the manager my coupon which includes the barcode on my phone but she said that I must print it out. Fine, I will just pay regular price then and asked how much it will cost. She said $35 but with a $10 surcharge BC my hair is past shoulder length which is ridiculous BC I don't have thick hair so its not like they would have to spend extra time or something so I just walked out. I wouldn't have mind paying $45 for a cut but not there where its poor Customer service.

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Posted by Virginia C (9 years ago)

Based on my experience, I believe that Ulta needs to put the customer first. I ran into Ulta one day to book a hair appointment. I asked the guy behind the Ulta counter how much it would be for an all-over color, highlights, and a cut. He looked in the computer and quoted me $110, which would include a coupon for $10 that I could use. Since that is what he told me, I believed him. I got to the salon and told my hairdresser what I wanted. She didn't know that I also wanted highlights. The guy that booked me never put it in the appointment slot. So, the haircut was going fine, except that she booked other people in between me, which made me wait a lot longer. She apologized and said that I was not booked for those highlights, but just the color and cut. I am a patient person, so I thought to myself, well, that's not her fault. Anyway, I go to pay for it all and it turns out to be $195, which completely blew me away. The highlights (12 foils) were $85!!! I told her that the guy behind the counter quoted me $110 for everything. Then he came into the picture and said, oh, no, I just quoted you for a color and cut, not the highlights. And, he laughed and made a joke about the highlights saying, "those darn highlights." By then, I was about to cry and walked out after she said that there was nothing that could be done about it. I got home and phoned the manager. She kept saying that I should have known that the price was higher. She also said that the general manager quoted me and that he shouldn't even be quoting people because he doesn't do hair. I told her that she has someone that is quoting customers wrong prices and the customers believe his word. She said that I should always talk directly with the hair stylist to get the exact quote and that when anyone else quotes, it is just a starting price, not the actual price. But, how do we know if they don't tell us? I am still angry at this and I won't go back for the salon service. I may not go back to the store period! Also, I will be calling the customer service line to see if there is something that can be done. The manager told me I cannot get my money back because the service has already been done.

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Posted by janspears (10 years ago)

Ulta is the worst anywhere when it comes to customer service. They need training in this area. Lots of it!!!

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Comments on Previous ULTA Promotions/Offers

7 years ago, T.C. wrote:

This code worked great for me thank you very much! Too bad I couldn't get free shipping also, but this is better ($10 off vs $6 off).


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