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UberPrints Review + Feedback & Discussion

UberPrintsYou can write a review for UberPrints and also view its ratings and comments posted by others.

Read 20 Customer Reviews for UberPrints.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 11 people rated the prices offered by the store a score of 5.23
How long did it take for you to get a reply from customer service? - 47.27 hours on average experienced by 11 people hour(s)

User-Submitted Reviews of UberPrints & Testimonials

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Posted by PM (3 years ago)

UberPrints - Poor Product

Customized my 3 year old's Superhero Party shirt 2 weeks in advance. The first shirt I received had black and white ink spots on it so I washed it, one time only according to the directions. Turns out the ink was still there and now there was a tiny hole in the shirt already! All I did was wash it. Contact CS, they said they can do a reprint for 50% of what I originally paid, I said no since it their error. They sent a reprint and even as a courtesy, gave me a size smaller since the one I had order was a little big. BUT when I received it, it looked nothing like my design. Everything was printed smaller when there was plenty of space on the shirt to make it bigger. It wasn't even like what I customized! There is only 4 days before the party and now I have to find another shirt elsewhere for my 3 year old. Thanks a lot UberPrints, I WON'T be returning nor would I recommend your company!

Bought: ONE T-Shirt, just ONE!

Order Date: 2015-09-11

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4 out of 5 people said 'YES'

165320

Posted by Porcsha (3 years ago)

UberPrints-DO NOT USE THIS SERVICE

Requested a proof prior to my printing the proofs were corrected and approved by me and I still receive shirts nothing like the proof I approved. The print quality that I did receive was not good with fading and discoloration on one shirt and the design peeling on two others. Just go with another service and save yourself a lot of headache. The Manager I spoke with was not helpful at all I will be using a different vendor and waiting for my refund from this botched job.

Pros:
  • Ordered online
  • Cons:
  • Not what I ordered

  • Horrible print quality

  • Bad Customer Service
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    3 out of 4 people said 'YES'

    164340

    Posted by Vera (4 years ago)

    AWFUL Service AWFUL Quality

    Awful service - Awful quality!

    I work at RURO Inc. and I ordered 12 shirts for our upcoming sales meeting. Took 2 weeks to get it and we received wrong color and one of the shirts was stained with blue ink and what looked like coffee mug imprint or a burn mark. Plus, quality of shirts and print was very-very low.

    Called for help since I had only 2 days left until meeting. A girl said to send them pictures. I did and did not get a response, called back and talked to someone named Elena who was not a friendly person and told me that:

    1. They can't make it happen in time, since they don't have any shirts in stock and would have to order first, then print.

    2. Perhaps they ordered a right color but the supplier sent them the wrong one.

    I stated that it was their fault not ours, do they not have QA department?? Asked what I should do She said:

    1. You can send them to us back and get full refund

    2. You can keep them and make them work as they are!

    At that point I was furious! Uber Prints messes up and tells me to use their faulty dirty products for the $280 I spent?! Oh hell no!!! So she said - Well, what do YOU want ME to do? I said - FIX you darn mistake! To which she replied that she has to talk to manager. Put me on a long hold then said that they can give us 50% of the order. I was pissed! What am I suppose to do with a wrong product and no money? It takes 3 days after they receive this order back to get my $ back!

    I asked to speak to manager and got a reply - NO, she is busy. I left my number to get a call back and waited. Manager called and was nicer but refused to help to which I told her that she can keep their dirty wrong product and I will take my business elsewhere!

    Well, guess what? I had to get new set of shirts and no time! Typically it takes a week or longer and I found the nicest people out of Philly that pulled it off in a day and a half and for only $40 more (cuz of rush shipping, we are in MD btw). These guys did a super job with double screen printing and awesome quality of shirts - they are called RushorderTees.com

    So SUCK IT Uberprints! NEVER will you get our next order of much larger quantity and NEVER will you get our great recommendation! Service SUCKS and so is your customer policies when it comes to YOUR mess-ups!

    If my office treated our customers like you do and with such attitude like your Elena did - we'd be long out of business!

    Bought: Short Sleeve V-Neck T-Shirt by Canvas

    Order Date: 2014-08-22

    Date Received: 2014-09-05

    Pros:
  • None
  • Cons:
  • Wrong color product
    Faulty product
    Low quality product
    Bad customer service

  • Customer Contacted UberPrints Via:
    service@uberprints.com

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    6 out of 8 people said 'YES'

    161640

    Posted by JB (5 years ago)

    Great Experience

    After placing my order I noticed an issue with my logo. I called UberPrints and they were very helpful and fixed the issue quickly. I placed my order on a Friday and received my shirts on Monday. I was also impressed with the qualiy of shirt. I will definitely use UberPrints again!

    Order Date: 2013-06-07

    Date Received: 2013-06-10

    Pros:
  • Great Quality

  • Great Service

  • Quick Shipping
  • Cons:
  • None
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    2 out of 2 people said 'NO'

    155650

    Posted by Melissa (6 years ago)

    Wonderful Service

    Ordered my T-Shirt and read that it had been shipped the next day. I called because my USPS tracking number didn't work and the man on the phone was very friendly and explained to me that it took a few hours to show up. So far very good customer service and super fast! I know where I will go for more David Bowie & Giraffe shirts.

    Pros:
  • Fast service
  • Friendly reps
  • easy website to figure out
  • Cons:
  • none
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    3 out of 6 people said 'YES'

    151710

    Posted by Jenna S. (6 years ago)

    I had a wonderful experience!

    I ordered just over 20 shirts through Uberprints for both myself and other people. I had writing on both the front and back, as well as a picture on the back. I was concerned with how the pictures would turn out, so I contacted the company via e-mail on a Thursday evening. I received an email back early the next morning that suggested sending in the design so it could be looked over before printing. I got another email back shortly after saying that there shouldn't be a problem with printing it. The shirts were ordered and shipped in the same day. They were delivered to me within 4 business days. I'm a college student, so that was originally a concern, but they delivered to my on-campus packaging center so I could pick them up. I was extremely impressed with the quality of the shirts, and even more impressed with the customer help and friendliness of the staff! I would definitely recommend Uberprints to my friends and family!

    Pros:
  • excellent customer help
  • fast e-mail responses
  • friendly staff
  • fast shipping
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    2 out of 2 people said 'NO'

    147860

    Posted by Asher C (6 years ago)

    Fantastic

    I ordered about 40 T Shirts Monday evening and they arrived at my house which is in Missouri the same Friday. I was very impressed with their top notch customer service through email with speedy replies about my specific product and about my specific question. All the T's are quality. I will order from here again.

    Pros:
  • Fast
  • Quality
  • Deal
  • Cons:
  • No Cons
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    5 out of 6 people said 'NO'

    146420

    Posted by James (6 years ago)

    Excellent times Two

    I had designed my own shirt, for our wedding party and families, front and back. It was a little off center, their designers altered it, sent an email AND called to see if the update was to my satisfaction. Received the shirts quickly and accurately.

    I had forgotten to order one shirt, email was responded to quickly and great customer service. Made a call versus screwing it up on line. The gentleman was friendly and extremely helpful in helping order the one shirt.

    Price for one shirt was high, but just as high as Zazzle or any other. Would definitely use this site again when needing to order shirts.

    Pros:
  • Customer Service
  • Speed
  • Cons:
  • None Aware Of
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    1 out of 2 people said 'YES'

    144030

    Posted by PW (6 years ago)

    They need glasses

    I heard of this website. Heard it was pretty good for making shirts so i decided to try it out. I made one for me and my girl. GO FIGURE. They messed up the sizes. I don't know the quality of the shirts I didn't open them. To ticked. Its a good thing it wasn't her *BIRTHDAY* huh. Now I have to figure out something else after i already wasted my money.

    Pros:
  • fast delivery. now lets see if they can return order just as fast
  • Cons:
  • they rushed the delivery and didn't take the time to make sure the sizes matched what i had ordered
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    8 out of 13 people said 'NO'

    142650

    Posted by Tess (6 years ago)

    Wow! THAT WAS FAST!

    I ordered a custom print shirt on Saturday afternoon. I received it with the mail on Monday! I can't believe how fast Uberprints is! Not only that, the fit and fabric of the shirt is exactly as advertised. I am very happy and will be ordering more for my clients and employees!

    Pros:
  • Blown away by the quality of the product and speed of delivery!
  • Cons:
  • Price is a little steep for one shirt
  • $40. Not a lot of color options for the style I liked.
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    2 out of 4 people said 'YES'

    142240

    Posted by Taylor (6 years ago)

    Quality product, great service, fast

    Very impressed with Uberprints. They had my digital print shirts done in less than 48 hours and the quality is excellent. Everyone I interacted with (Paige, Grant) were very friendly and helpful. Just placed my second order with them and will do more.

    Pros:
  • Speed
  • service
  • quality
  • Cons:
  • None that I know of
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    5 out of 7 people said 'NO'

    140420

    Posted by Eric M (7 years ago)

    AMAZING experiences!

    There is no reason to order from anywhere else. I spoke with a (super nice) customer service rep when I needed 30 shirts by the end of the week. Apparently they do all of their printing in their own manufacturing facility and ship directly from there - the result is lightening shipping 2nd to none (about as fast as getting a Netflix DVD). The price for the quality is outstanding...almost makes me feel guilty! This company is fantastic and I'll be using them for all my custom shirt needs going forward! Side note - i found another website for monogrammed bags, accessories, baby clothes, etc They must have a similar manufacturing/shipping structure to uberprints as i experienced the same quality and speed on my orders. This website is AWESOME for baby gifts - I got the coolest monogrammed letterman jacked I've ever seen for my friend's son! Put both of these websites in your favorites bar and thank me later!

    Pros:
  • Lightening shipping
  • great customer service
  • easy to use
  • and most importantly GREAT quality
  • Cons:
  • None
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    7 out of 12 people said 'YES'

    137250

    Posted by Stephen (7 years ago)

    Best customer service ever

    No reason to use anyone else, uberprints has it all. I emailed them asking them how long it would take to print a shirt (I needed it within a week but didn't want to pay priority). They said it takes 1-2 days to print and then ship, but said they would do their best. I placed the order, only paid for standard shipping, and they sent it out same day with priority service FOR FREE!!! Received the shirt in 2 days, totally perfect, worth every penny!

    Pros:
  • Customer Service
  • Selection
  • Price
  • Cons:
  • None
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    9 out of 15 people said 'NO'

    134740

    Posted by Woolhouse (7 years ago)

    Better than expected by A LOT!!!

    My improv comedy team decided last minute they wanted shirts. I was given the opportunity to find something to be used within 2 weeks. Most places with shirts already printed couldn't promise delivery in that time. UberPrints allowed me to print 10 different shirts- different sizes, colors, and pictures over our text logo- and I got them all in just over a week. I've already ordered more for fans/friends/family, and I'll probably order more for Christmas, too!

    Pros:
  • Fast shipping
  • quality product
  • simple user interface.
  • Cons:
  • Could use more choices for clip art and fonts.
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    6 out of 9 people said 'NO'

    132460

    Posted by Scott (7 years ago)

    Great Company

    Friendly staff which is willing to work with difficult jpeg photos and deliver an excellent product. A+++++++++++++

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    14 out of 23 people said 'NO'

    131800

    Posted by Melinda (7 years ago)

    My experience with them was AWESOME!!

    Shipping was super fast, and the final product far exceeded my expectations! One of my best online purchasing experiences ever!!!!

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    17 out of 24 people said 'NO'

    129600

    Posted by Ray (7 years ago)

    Will definitely use them again!

    I would have given them 5 stars if the price per shirt was lower. 7 shirts - small logo on front, large logo on back - $20/ea. Ordered Sunday night. Received a call to verify colors next morning. Received email that evening that they had been shipped. Arrived Thursday morning and they look GREAT!

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    10 out of 18 people said 'NO'

    126100

    Posted by Rachel (8 years ago)

    I designed a sweatshirt (text only, one color) for the managers of a team at my school. I placed the order on a Monday night, had to send an email to support the next morning (around 8 AM) for a size change, received a size change confirmation email within the hour, got the email saying the order was being shipped out around noon the same day, and received the order Thursday afternoon. Since it was a small order, the sweatshirts were printed digitally. I wasn't expecting much regarding the quality (screen prints are inherently better in my experience when compared to digital printing quality), but the print was flawless. It's very smooth, and from the touch you wouldn't even notice there was a design printed on it.

    Needless to say, I'm extremely pleased with my order and would recommend this site to anyone wanting to do a basic design. To the reviewers who were complaining about them refusing to print trademarked/"offensive" designs-- this is a positive for the company, not a negative. They could get into serious legal trouble for printing something that is trademarked... they're just covering themselves. Don't complain about that.

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    18 out of 25 people said 'YES'

    111330

    Posted by Fred (8 years ago)

    They believed something was trademarked and wouldn't print it. I explained that they were wrong. They cancelled the order.

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    6 out of 11 people said 'NO'

    80250

    Posted by RYan (8 years ago)

    Website and software looks good, but don't try to print anything even remotely critical or 'politically incorrect'. Trying to print out a tshirt that says BP .... sucks....after they spilled 30 M gallons of oil into the Gulf, resulted in a call that they 'couldnt print that'. Cowards.

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    19 out of 29 people said 'NO'

    68950

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