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Total Hockey Review + Feedback & Discussion

Total HockeyYou can write a review for Total Hockey and also view its ratings and comments posted by others.

Read 9 Customer Reviews for Total Hockey.

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User-Submitted Reviews of Total Hockey & Testimonials

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Posted by Marshall (6 years ago)

Bad service. . No products. . No communication. .

These guys run a horrible business! I ordered a couple sticks and other accessories. Turns out, even though the sticks show up on their website, they didn't really exist. Over a week later, after 10 phone calls, they still hadn't shipped my other products. I kept saying, please, just ship it! The next day, I would get a computer generated email saying 'Part of your order is not available, please contact us to let us know how you would like us to proceed.' NOW, the stuff I ordered for my hockey party will not arrive in time AND I missed out on a big sale at Hockey Monkey because I thought Total Hockey was actually going to ship me these sticks. Shop elsewhere! (oh, and not 4 days after they determined that the sticks that I ordered don't exist, they still show up on their web site!!!)

Pros:
  • NONE!
  • Cons:
  • Actual inventory doesn't match web site
  • customer service doesn't fulfill promises
  • they don't listen to customers
  • they don't fix their mistakes
  • they don't understand customer service
  • they waste my time
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    4 out of 5 people said 'YES'

    133770

    Posted by Ryan (7 years ago)

    Ok, so stopped in this Saturday for a sharpen and a look around. Worst sharpen I've ever had, and that's saying a lot. These guys know squat about sticks, even less about skates. Lot of inventory though... if you're a tender. Seriously though, I rarely review anything, but these guys compelled me to do so to save fellow Minnesotans some anguish. Wanted to ask some questions on sticks and the kid couldn't tell me much more about the sticks other than if they were left or right handed. He kept wanting argue about one particular stick while I could've cared less. At 6'5 240, I snap an 85 flex Bauer Total One faster than a g string on a sweaty betty. Not sure if he gets a spiff or what, but I was tired of the kid trying to argue with me about sticks by the time my skates were done. I was so happy to leave at that point I didn't even look at the sharpen until I got to the rink. Sad thing is the rink did a better job. I never thought I'd say I got a better sharpen at a rink than a shop.

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    3 out of 4 people said 'YES'

    113500

    Posted by Josh (7 years ago)

    Beware that if you have any problems with an order there customer service sucks. I had problems with my last order, and to date still have not talked to there customer service. 3 phone calls and 3 emails with no luck. Phone calls go to a 3rd party that will send a claim to cs, and emails just get an auto response.

    Josh Lafayette, IN

    last 4 of order #1836

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    3 out of 4 people said 'YES'

    103790

    Posted by TK (4 years ago)

    Horrible Business

    I want to warn others by passing along my experience with Total Hockey. I placed two orders in the past couple of months and they were both a disaster. It took them two weeks to ship items that are listed as “Normally ships same or next business day.” All their customer service people told me was “it should ship soon,” but they didn’t help get the stuff shipped in a reasonable time.

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    160420

    Posted by Max (5 years ago)

    POOR

    This place is terrible. It takes more than a week for them to ship thing out. Although their web -site says they have items they do not. The customer service actually lies to you. I can't believe that this company actually operates this way. There are many other on-line hockey supply companies. Do yourself a favor and choose another company.

    Pros:
  • Nice website
  • Cons:
  • Poor customer service
  • It takes over a week to ship an order
  • You are in trouble if you have to return something
  • Out of stock on many items
  • Does not answer the phone for customer service
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    144290

    Posted by Alyssa (7 years ago)

    If you enjoy getting lied too and don't expect your items to come in a timely manner Total Hockey is the place for you!

    last of order number 1968217

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    1 out of 2 people said 'YES'

    120610

    Posted by Amy (7 years ago)

    Total Hockey has horrible customer service. Billed my card, order shows shipped and 1 UPS tracking Number for 2 packages. UPS only has the Billing info and not the 2 packages that should have been delivered already. Screechy high pitched music when you call and all you get is a call center (after you wait for over 10 minutes)that can't help you at all. I will never use this company again. They Finally get backed by US Hockey and now the are to good to help anyone. I have called more than a dozen times and sent several e-mails and I get nothing. Merry Christmas Total Hockey you just Lost a Customer and any others that I know that ask me what online company we use to buy Hockey Gear! Amy S. TX Partial Order #-44181

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    1 out of 2 people said 'YES'

    103930

    Posted by Melissa (7 years ago)

    Always find exactly what I need on the website. Great selection and fast shipment/delivery!

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    1 out of 2 people said 'YES'

    102730

    Posted by Mason (8 years ago)

    I ship hockey equipment to my hotel during tournaments and have always been very satisfied. Great selection and always on time.

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    2 out of 3 people said 'NO'

    Canada flag   Review came from Canada.
    80970

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    Total Hockey Rating: 2.7/5 (27 votes cast) [8 votes came from reviews] 9 reviews by users total.

    Total Hockey Review Ratings Distribution Chart
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