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Tool District Reviews 11 Feedbacks & Discussions

Tool DistrictYou can write a review for Tool District and also view its ratings and comments posted by others.

Read 11 Customer Reviews for Tool District.

ToolDistrict.com reviews and customer testimonials on service on shipping.
Tool District sells general power tools and home improvement items and ToolDistrict.com.

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User-Submitted Reviews of Tool District & Testimonials

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Posted by Todd B (3 years ago)

Felt scammed

Should have searched for reviews prior to ordering. Two days after I placed order my card was charged and I got a shipping notice. But UPS never updated the status in their system, they merely said they'd been notified to receive a package. After 6 days and still no update, and no response to two emails, I finally reached someone on their live chat. Then I was told that "it looks like UPS damaged the shipment and we're waiting on some more to come in, don't know ETA." So, they're essentially backordered, I asked? "Right, though we expected more today but they didn't show." I agreed to give them another day or two to ship, but then found this review site.

Since other people have had identical problems, it looks to me like it is their business model to take orders and then try to fulfill them, and don't really carry items in stock. (All during this, their website showed 7 in stock.)

The only reason I'm giving 2 stars is that I was able to contact them again via chat and they didn't give me any problems about canceling my order. If I don't see the credit come back on my card, I'll update this review.

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No credit issued after "48 to 72 business hours" as promised. Initiating chargeback with my Visa issuer.
Order #2378

3 out of 4 people said 'YES'

130080

Posted by MIKE PASSMAN (4 years ago)

order status hasn't changed in 6 days states "processed" I emailed them 3 different ways and no response have no idea when product will ship very sad experience!!! wouldn't do this again

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104420

Posted by chuck chasney (4 years ago)

Order #4771.Very poor customer service. Submitted order Nov 19,2010 still waiting on Dec 3,2010 to be shipped. E-mail inquiry told me it would be shipped on Nov 26, 2010. Sent further e-mails with no answer. Followed up with on- line chat December 3, 2010 and was told it would ship today. Still waiting. Won't use them again.

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100560

Posted by Ahmed (4 years ago)

Same situtation as 101950. I would not suggest using them if you need something right away. CS rep Anthony lied to me telling me he would ship and item right away which he said had been damaged and could not have been shipped as scheduled a few days before. It took another day before item was shipped. Waiting for the item to arrive. Hopefully it's the right thing I ordered. Never again ordering from this place.

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1 out of 2 people said 'YES'

110920

Posted by Shawn (4 years ago)

I had an unusual circumstance and they had to expedite my order. They really worked with me to make sure the transaction went as smooth as possible. I would recommend them to anyone

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1 person said 'NO'

100760

Posted by susan (4 years ago)

great site cheap prices great coupons to

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1 person said 'NO'

86320

Posted by Pete (4 years ago)

I placed my order one month ago. The item was in stock and I was told it would ship the next day. A month as gone by and I haven't received shipment notification or any contact from Tool District. I've contacted them via live chat and was told the product would be in stock by early January. I am now told that they don't know when the item will be in stock. They never answer the phone, they don't return phone calls. Place is a total scam.

EDIT: my order number is #5290

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106790

Posted by Benson (4 years ago)

I don't know how reliable they are. Only ordered one item. Product was listed on the website as in-stock. But 3 days passed without any shipment information. So I contacted them through their website's live-chat support asking about my order's status. I was told product was damaged and they had no exact ship date (waiting for back order). Although they cancelled it promptly - product is still listed on their website as in-stock.

**Use with caution: Check out their return policy and cancellation policy (says their system don't allow for cancellations) and then decide if you want to use them.

Better off using them locally then through their website.

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101950

Posted by John C (3½ years ago)

I read the reviews before making my purchase and the worst I saw was delayed shipments. I really wasn't in a hurry to get my Starter Logg firestarters and the price was too good to be true. It certainly was.

The advertised price was $2.08 with a minimum of 6. So I thought I was getting 6 boxes of firestarters for $22 (including shipping). Wrong. They were charging me per individually wrapped item inside of the manufacturer's box. What con artists.

Order #726. Shipped to Pittsburgh, PA.

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122010

Posted by Mike (4 years ago)

Amazing ordered 22 light fixtures wed receive them fri am. I use them often.

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101540

Posted by tony (4 years ago)

great service fast shipping without any issues

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90100

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Tool District Rating: 3.2/5 (31 votes cast) [11 votes came from reviews] 11 reviews by users total.

Tool District Review Ratings Distribution Chart
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 36% 
 2 
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 3 
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 4 
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 5 
 36% 
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