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TheLightShop.comYou can write a review for and also view its ratings and comments posted by others.

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Posted by tram (9 years ago)

i have a complaint about This place is a ripped off place. 2 weeks ago, i ordered a fixture for my dinning room. After ordering the fixture, i found there are 3 mini pendants would go with the fixture couple minutes later. So i decided to reorder all the items at the same time in order for them to save the shipping process. Before i did reorder all the items, i contact the operator online to ask whether it's ok to canceled the previous order. THe operator on that night was too nice/cool to let me to cancel the first order. She simply said "your previous order is cancelled now". Please process to replace your order. I soon did order all the items. 5 days later, i got an email from indicated that the mini pendants are no longer available and they went ahead to ship out the 8-light fixture. Couple days later, i got the 8-light fixture. However, i found out they did not only never refund me the money for the 3 mini-pendants, but also i got charged for the very first order as well. I contact the store. There was noone answered the phone. So i decided to talk to the online operator again. This time, the operator was so rude and didn't answer my question right. It was my first time order stuffs from this website. The customer service is horrible. I suggested you guys not contact/make a purchase from this link, else you might end up to get multi-charged like me. I hope anyone read this and learnt my experience from this link and dont shop here ever.

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4 out of 4 people said 'YES'


Posted by LisaS (8 years ago)

I placed and paid for an order at on December 27th, 2009. After a month of no change in my order status on's website so I tried to call. Multiple times. No answer. Ever! i tried emailing them. Multiple times. No reply to any of my e-mails. I have filed a complaint with Paypal as that is the method I used to pay for my purchase. What I can't figure out is WHY Paypal is continuting to allow this site to rip off people?!?

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1 Reply
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Same thing happened to me this past December 2015

3 out of 3 people said 'YES'


Posted by jackie s (8 years ago)

It has been a month since I placed an order with They have neither shipped the merchandise I paid for, or refunded my money as requested multiple times. I would not do business with this site again.

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2 out of 2 people said 'YES'


Posted by Unhappy customer (4 years ago)

Lies, lies , and more lies from The Light Shop

Ordered a light a month ago and then heard nothing. After 2 weeks of no updates I tried to contact them. Forget it! They don't answer the phone or return emails. Finally got lucky one time and they answered. I told them I need a tracking number or I would cancel through paypal. They said that the light was shipping from a manufacturer in Canada and that they would contact that company. A few days later I got a message stating that the light had shipped but they were still waiting for the tracking info (smell like BS to you?). again, nothing, nothing , nothing. Finally I contacted paypal who went after The Light Shop. At the very last minute, they sent the tracking info showing that the light had not shipped when they said it did but 2 weeks later. It is supposed to be delivered today....we'll see.

Bought: Oil Rubbed Bronze 3 Light Torchiere Reading Light

Order Date: 2013-11-16

  • lower price but not low enough to have to deal with the lies form this elsewhere.
  • Cons:
  • lies
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    1 person said 'YES'


    Posted by KA (2 years ago)

    Buyer Beware

    Don't be fooled! The item I purchased did not match the picture or description on their website. It was just a cheap knock off from China.

    Worse. once they have your money there is no customer service. They did not back up the quality of the product or value/respect the customer.

    There are many internet shops to choose from.

    Choose somewhere else.

    Bought: Milagro tree

    Order Date: 2016-08-23

    Date Received: 2016-08-04

  • None
  • Cons:
  • poor quality and craftsmanship

  • Customer Contacted Via:
    (714) 558-1947

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