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The Clymb Review + Feedback & Discussion

The ClymbYou can write a review for The Clymb and also view its ratings and comments posted by others.

Read 28 Customer Reviews for The Clymb.

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User-Submitted Reviews of The Clymb & Testimonials

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Posted by Jon (7 years ago)

Slow shipping, but good customer service

The concept of the site is pretty cool, in that you can get good deals on items that are generally otherwise outrageously overpriced, but typically high quality. I ordered a bunch of Gu Energy Gels. It took almost 2 weeks before they shipped, which was frustrating, but evidently the Gu sale was one of their biggest ever, so they got a bit backed up, so I can understand. The bigger frustration was when it took another two full weeks for the items to arrive. This was very frustrating, since I ordered the gels for a particular race, and they arrived three days after the race. However, when I called their customer service, I spoke directly to an American guy (no automated machines), who offered to refund my shipping. They had no control over the shipping, so I thought it was a generous offer.

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10 out of 11 people said 'YES'

130540

Traci Schneider reviewer photoPosted by Traci Schneider (7 years ago)

Extremely Unreliable 949385 698590

Snowmass Village, Colorado

I bought Christmas presents for family members who traveled thousands of miles to spend Christmas with me. These products were guaranteed by Christmas, yet as of January 31st, I have yet to receive these products. Never shop with this organization if you actually have a deadline on when you need to products. I will certainly never purchase from here again.

Pros:
  • Cheap items
  • Cons:
  • Unreliable
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    10 out of 12 people said 'YES'

    136020

    Posted by Jason (7 years ago)

    UPDATE Previous Remark

    I finally resolved my previous issue with The Clymb. They are refunding my entire order and still shipping me some of the items. I was not expecting that! I am still a little weary about shopping with them again because it seems like they are completely overwhelmed by sales right now. Either way, I need to update my previous 2 star rating to a 4 to reflect my thanks for their kind gesture.

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    8 out of 9 people said 'YES'

    127410

    Posted by Joseph (7 years ago)

    Bad Service

    First my order is running late. Once it is 2 days past the date it was supposed to be here I made a request to know what was going on.

    Then, I get an email saying it is just running late and it will be shipped early in the next week.

    I respond by saying it is okay just as long as it reaches me by Xmas (still 3 weeks away).

    They respond by saying that will definitely happen.

    Then when it is not shipped early the next week and I have still heard nothing I emailed again asking what is going on.

    I get an email from them saying they are having warehouse problems and it will take longer as they sort that out.This was not a personal email to me but rather a mass email for all the people that were in the same trouble as me.

    Then I get another email saying they are actually moving their entire warehouse and when they get that sorted out it will be good (suggesting all would be flowing well and our shipments would receive expedited shipping to compensate). One again no body ever contacted me personally this was just a mass email designed for all the people that got screwed out of their order.

    I repeat by emailing them that it will be okay as long as it gets to me by Xmas (still two weeks away).

    Finally I get an email stating that my order problems and they will not be shipping the order at all! Another mass email.

    They say they are refunding me and giving me $10 credit...

    Sorry that is not enough to convince me to ever be a customer again. Once my other shipments are completed (or more likely told they won't ship it at all again!) I will not be ordering from them again.

    I give this company the worse possible rating. This was compounded multiple times by:

    1. Nobody ever contacted me to let me know it was taking long. Each time I contacted them after they were days past deadlines asking what is going on.

    2. The excuses they gave did not seem to be true. This is because they changed the reasons the shipment did not show up 3 different times. Sounds like they are just making things up so they get grace and time.

    3. The order never came at all. This is silly. If you agree to send something when I send you money you need to know how much you have in stock and if you are actually going to get the stock from the company at the given price. You cannot be jacking around not sure if the sell is going to even happen when my money is sitting in your pocket and I'm waiting!!! If you are not sure you can get that stock from the company you have no business taking my money and wasting my time!!

    Pros:
  • They have great prices
  • Cons:
  • The great prices are not worth it when you wait more than a month and a half for the order and then it doesn't come at all!!
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    7 out of 8 people said 'YES'

    133750

    Posted by Brian Turner - Schaumburg, IL (7 years ago)

    Awful Return Policy

    The Clymb's return policy is terrible and amounts to a bait-and-switch. No refunds are offered, and you can't exchange for the same item. They just keep your money until you decide to order something else they sell - and then hope that thing fits or you're out another 2-way shipping charge.

    Caveat emptor. Buying clothes over the internet only works when you can exchange wrong fitting items.

    (Order 19*058 - Aug 2011)

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    10 out of 15 people said 'YES'

    129950

    Posted by T! (7 years ago)

    Customer Service dept........ Is there one?

    VERY Slow at shipping... Waited over one month for products that are still yet to arrive (we are now 6 days PAST the original ship date and I only live 45 miles from HQ). Starting to wonder if they even have the products that they are allegedly are selling. No notices (ie an email telling you that your order will ship in x # of days). Great Concept but poor follow through. I will let you know if I ever receive the order!

    Pros:
  • Prices
  • Cons:
  • *Sizes..... if you are not small or XL the you are SOL!*Communication.... since it takes SO long to get your order
  • they FAIL to give you any correspondence on when your order will ship.... But yet they send you promotions daily.....
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    The whole premise of the site is that they don't stock the items they sell. They run a sale, pass the exact product amounts on to the manufacturer, who then ships the items to their warehouse for distribution. Shipping is always slow, as stated on their website. I've made about 10 orders and have received all of them. In one instance, an order was delayed, but I was given a $20 credit to compensate. Don't buy things from them if you need them soon, just shop for the deals.

    5 out of 6 people said 'YES'

    135170

    Posted by kate (7 years ago)

    best customer service on the planet

    Had just received an order for a bike shirt and it was defective....neck was ridiculously small...called customer service and a real person answered on the 3rd ring, spoke english, was polite and refunded my order w/o any hassle. easy site to navigate and great products. great prices, too.

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    3 out of 4 people said 'YES'

    128340

    Posted by Sue (7 years ago)

    High quality gear

    I have purchased a number of items from the Clymb and have been happy with the prices and the quality of what I have received.One time they notified me of a substitution but it was better than what I had ordered.

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    3 out of 5 people said 'YES'

    128940

    Posted by Jodi P. (3 years ago)

    Both of my experiences have been positive.

    I have ordered merchandise from The Clymb on two occasions and have had two positive experiences. Three years ago, I ordered and received Sperry Top-Sider Women's Ventus Boots for sailing, order #3028490. They have been wonderful. Earlier this month, I ordered and received a Trek Light Double Hammock with Go Anywhere Straps for an incredibly low price (it was reduced from their regular price). That order was #3031135. So far, so good, for me doing business with The Clymb!

    Bought: Trek Light Gear, Double Hammock with Go Anywhere Straps

    Order Date: 2015-05-04

    Date Received: 2015-05-16

    Pros:
  • The price for the hammock AND the hanging straps was much less than for the hammock alone. Plus
  • their regular price was reduced when I bought mine: such a deal!
  • Cons:
  • none
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    164320

    Posted by Paul Chabot (4 years ago)

    The Clymb jerks people around.

    Bought a longboard (Order #5477153). waited forever for them to process it. took so long I looked around and found it cheaper somewhere else. Shipped next day. Might still be waiting for the clymb. Another order (#4710207)took TWO MONTHS to process, then shipped without two of the items I ordered. They said those items were unavailable. The very next day they offered a new sale that included those same two items. ANOTHER order (#5718450),I paid $20.00 for 2nd day air. Total fail. If by 2nd -day air you mean fifth-day air, it would be accurate. They have messed up at least two other orders. It has gotten to the point where EVERY SINGLE ORDER I PLACE from the Clymb has one problem, hassle, misrepresentation or another.

    Bought: Too many to list. Longboard was a sector 9 peru.

    Order Date: 2014-04-23

    Pros:
  • Good prices.
  • Cons:
  • Terrible customer service.

  • Customer Contacted The Clymb Via:
    membersupport@theclymb.com

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    160940

    Posted by jo (6 years ago)

    so far so good

    Shipping is slow,(because they don't have stock on hand). However the prices were alright. their shipping rates are good, (great if you are ordering multiple items.) we were satisfied with everything that we received. I like that the product changes quickly, unless I receive something and wish I had ordered more...we will order from them again.

    Pros:
  • some good prices some nice products
  • fixed rate shipping
  • Cons:
  • slow shipping
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    144040

    Posted by David J. (8 years ago)

    great gear. good prices. shipping is s l o w. expect two weeks for your purchase to arrive. everything i've purchased has been exactly as described.

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    2 out of 4 people said 'YES'

    109630

    Posted by derrick (8 years ago)

    The products are all quality and we received our product in a timely manner. My one complaint is that the price they post as what you would pay elsewhere is rarely as expensive as they make it look.

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    2 out of 4 people said 'YES'

    105680

    Posted by TT (8 years ago)

    Finally a site where I can buy premium outdoor product at a great price. The site has excellent design and they have excellent customer service. My favorite online shopping site, hands down. I've purchased from brands like Mountain Khakis, Mountain Hardwear, Keen, Merrell, Black Diamond, etc. If you check it out at the beginning of the sale, you have the best chance of finding what you want. And, my user credits have made the low prices even lower. I basically sent an invite to everyone I know that likes outdoor gear and I've had probably $200 in credits to my account. Such a deal.

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    2 out of 4 people said 'YES'

    98620

    Posted by Erin Reeder (8 years ago)

    Sometimes I feel like the Brand Events are just the brand's leftovers. If there was ever a time that I could purchase current season goods, I'd spend a fortune.

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    1 out of 2 people said 'YES'

    90220

    Posted by Ben (7 years ago)

    Man of Mystery

    The clymb is awesome. I buy stuff from it all the time and safe a lot of money in the process.

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    4 out of 7 people said 'NO'

    128710

    Posted by Timothy (8 years ago)

    Great company with great service. Overall a good purchase experience. No where else will you find such great service with such amazing deals. I would recommend The Clymb to any outdoors buff.

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    4 out of 7 people said 'NO'

    112290

    Posted by Leah Kolb (8 years ago)

    The Clymb offers amazing deals and quality products. I have not yet been disappointed.

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    2 out of 3 people said 'NO'

    109090

    Posted by SKT (8 years ago)

    Great brands- great quality. I have ordered multiple times and have never been disappointed. Super customer service as well.

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    1 person said 'NO'

    99300

    Posted by dee (8 years ago)

    I'm a very big fan of the clymb! I ordered a jacket and it arrived before it was supposed to and I have boots on the way. Prices are great and shipping is reasonable too!

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    5 out of 8 people said 'NO'

    113690

    Posted by katrina (8 years ago)

    always have great stuff and even better prices. fast delivery and always pain-free process.

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    4 out of 6 people said 'NO'

    112730

    Posted by russell gagui (8 years ago)

    Great deals, easy website to browse and their merchandise is on point!

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    3 out of 4 people said 'NO'

    110550

    Posted by Kaitlin (8 years ago)

    Love this site! They post great deals and brands that you actually buy. So NOT a waste of your time, it's great!

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    2 out of 2 people said 'NO'

    104700

    Posted by Arum (8 years ago)

    Quality name brands, affordable prices, unlike other web deal sites, theclymb.com offers 24 hours to shop for gear.

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    2 out of 2 people said 'NO'

    101040

    Posted by Trent Elders (8 years ago)

    I have purchased a number of items off "the clymb" there customer service has always been great, and the company has saved me alot of money since they began

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    2 out of 2 people said 'NO'

    92460

    Posted by Smiley (8 years ago)

    Great stuff, just have never seen a promotion code to enter in code section on check out. Do they really exist?

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    2 out of 2 people said 'NO'

    91430

    Posted by erin losey (8 years ago)

    great website! i love to recommend this to friends and i love the discount prices. a great deal!

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    4 out of 5 people said 'NO'

    109650

    Posted by Conor (8 years ago)

    This website rules. Its like steep and cheap but you can pick and choose, no waiting around for something good to pop up.

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    6 out of 6 people said 'NO'

    115530

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    The Clymb Rating: 3.5/5 (89 votes cast) [24 votes came from reviews] 28 reviews by users total.

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