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Tassimo Review + Feedback & Discussion

TassimoYou can write a review for Tassimo and also view its ratings and comments posted by others.

Read 2 Customer Reviews for Tassimo.

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User-Submitted Reviews of Tassimo & Testimonials

Posted by Paula (8 years ago)

I Loved my Tassimo, I and my husband have enjoyed it for a year. I have had nothing but problems with purchasing Tassimo products both on direct shippment and with a one time shippment of the descaler powder. I placed an order with shipping for the descaler in 11/2009 and have called Tassimo 4 times everytime they tell me it is on the next autoship so I won't have to pay shipping (I never requested this) I have had 3 autoships since and no descaler I called again and was told it will be on the next autoship. I then check future autoships online and it does not show for any future shipment. Customer Service is unable "with there system" to tell me why this is happening. Now I have a closet full of T disc.

This has been nothing but a hassle of long phone calls and the run around I can't even talk to a supervisor or get the corp. office phone number.

FOR THIS REASON I WILL NEVER RECOMEND OR BUY another Tassimo and will make sure my next product is not owner by Kraft. According to there manual if you do not use descaler promptly when light turns on it may ruin you machine.

I do not understand I love the product and T Disc but the customer service is well subpar. Customer Service is really what sells your product if the customer is not happy they will not buy again and word of mouth on a product is at least 1/2 of total sales.

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I have had the same issues. I recommend getting the descaler from Amazon.

2 out of 2 people said 'YES'

109970

Posted by Peter (6 years ago)

Great Machine; bad coffee

Great machine easy to use, quick. BUT, the coffee sucks. I've tried all of the T Discs and all they make is brown water, not real coffee. Until the discs improve, I'm going back to my drip coffee maker.

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Tassimo Rating: 1.8/5 (6 votes cast) [1 vote came from reviews] 2 reviews by users total.

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