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TakeTours.com Review + Feedback & Discussion

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Read 16 Customer Reviews for TakeTours.com.

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User-Submitted Reviews of TakeTours.com & Testimonials

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Posted by Lin GuangMin (7 years ago)

Highly NOT recommended tour

Lousy tour guide, packed itinerary that is very rushing, keep changing buses which means u have to bring your luggage to and fro.

If you take a long tour like me who took a 11-day tour, be prepared as you are allocated into those different 1-day, 3-days and 4-day tours to make up the 11-day tour. It was a terrible experience. Don't book this unless you have no other choice.

Pros:
  • The tour is cheap compared to driving on your own.
  • Cons:
  • You have to suffer under the lousy tour guides. They just want to clear the itinerary and do not seem to care whether you enjoy the trip at all.
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    Lousy tour too many hidden costs that have to be paid in cash. They do not follow through with the itenary. Not allowed to use bus washroom and the have to que and wait at times over half hour.
    If you go to San Francisco be prepared to stay in Silicon Valkey which is an hour away.
    Tour guides a very rude, don't care and very intimidating if you do want to pay.

    37 out of 43 people said 'YES'

    Singapore flag   Review came from Singapore.
    136200

    Dave reviewer photoPosted by Dave (2 years ago)

    Worst Tour Guide Ever

    We took a 7 day/6 night trip from Chicago to Atlanta purchased on Taketours.com, provided by L&L Travel.

    On the third day of the trip, the air conditioning of the bus broke down on the way to Memphis, and we were sitting in the bus that had a heat index of 115 degrees F for over 2 hours. That was after a delay of over 2 hours before the decision was made to continue without AC. This was despite the fact that one passenger complained that he couldn't stand the heat because he has heart issues. There was zero compensation for what happened even though we lost valuable tour time that day, and had to suffer through extreme heat inside a bus without AC for 2 hours. I had complained about the AC to the tour guide the day before that the AC was not working well, but he did not do anything about it, and the next day it broke.

    The tour guide, Peter Gao/Guo, was very rude to us and others. On the final day, on the bus, he got into a heated argument with us demanding that we pay him for 3 bottles of water that the bus driver GAVE us on day 3 during the ride in extreme heat without air conditioning. We gave him the $2.25 ($0.75 per bottle) which was not a big deal, but we were shocked and appalled by how he was yelling at us in front of all the other passengers. This guy is a complete liar since he told everyone at the beginning that the bus driver was the one selling the water.

    Peter even threatened to call the police, which he backed off from doing after we encouraged him to go ahead and do so. We have a video of the argument to support our claim.

    Later an elderly lady told us that during that unacceptably hot bus ride, she felt ill and asked Peter the tour guide for something where she can vomit in. Peter just said no and walked away.

    I sent in my complaint to Taketours.com nearly a week ago, but never got a reply. I would be steering clear of both this agency and L&L Travel in the future.

    Bought: 7-Day St. Louis Memphis New Orleans Atlanta Tour from Chicago with Airport Pick up

    Pros:
  • The bus drivers were friendly
  • Cons:
  • Worst tour guide ever
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    Hi Dave,

    Thanks for your review. Our customer's opinion is our first priority. We'll make sure we make it better you. Please send us an email at support@taketours.com with you booking number. We will get in contact with the tour operator and will report and address all the issues. Best, TakeTours.

    8 out of 8 people said 'YES'

    167130

    Posted by lindsay meredith (3 years ago)

    terrible tour

    booked 4 day tour of new york boston and niagra falls and it was a nightmare

    Rude tour guide did not see much in new york except boat tour and a big war ship but did not stop at time square or ground zero.

    Boston was a nightmare as all we saw was city tour but no stopping of the bus

    Falls boat cruise was great but they (L and L Tours would not let us go into a public park as they charged passangers for it what a rip off.tHE TOUR ENDED AND 32 PEOPLE WERE DUMPED AT A PUBLIC BUS STATION TO THE TRIP BACK TO Washington.

    Bus was dirty and the driver was a dangerous. L suspect that Take tours and L and L Tours are in some type of partnership as when i rang Take Tours they defended L and L Tours and said put your complaints in a email which i have and guess what no reply .Well Take tours I'm not going away and will continue to protest until i get a result.

    BE WARNED IF YOU TAKE A TOUR WITH THIS COMPANY YOU WILL BE DISAPOINTED.

    ALSO CHECK OUT THEIR REVIEWS AS IT WILL BACK UP WHAT I AM SAYING AND ALSO CHECK OUT L and L tours as this is who you will be traveling with 95% of reviews are bad

    Bought: tour,hotel, promised tour stops which did not happen

    Order Date: 2015-10-29

    Date Received: 2015-10-28

    Pros:
  • Terrible
  • Cons:
  • terrible
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    7 out of 8 people said 'YES'

    165420

    Posted by deepak (3 years ago)

    Do not take tour

    Please do not take any tour package from take tour.They might cheat you.They will not allow you to enjoy the places. They will make you run all the time just to get done the places in the itinerary. Indians would find it very difficult to understand there language and you might be left alone at some destination if you misunderstood the time told by them to return to the bus. They also changed the itinerary at the last moment without informing. And we did not get any refunds for that.

    Bought: LA 4-Day Hollywoood disney land ,universal studios solvang Order num.....ending with 9547

    Order Date: 2015-05-31

    Date Received: 2015-06-03


    Customer Contacted TakeTours.com Via:
    (888) 428-7255
    support@taketours.com

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    5 out of 5 people said 'YES'

    India flag   Review came from India.
    164680

    Posted by Viviana (2 years ago)

    Worse Tour Ever!!!

    For beginners the Tour Guy speaks broken English and translated only in Chinese(felt bad for the Hispanic people being that they didn't understand jack). The 1st day of the trip we made stops in Princeton,Lancaster. Those 2 1st stops were boring and a complete waste of money to take A tour in the Amish house. The only good thing about this trip was being able to take pictures in Lincoln Memorial. 2 day trip was for $76 if you buy 2 tickets they give you a 3rd one Free. FREE my ass!! At the end of the trip they charge you $16 per person for additional BS fees. Something you aren't aware of unless you really look carefully on there website. I went with a group of 5 and spent more then I would of liked to. I don't recommend TakeTour to anyone. Hidden fees and you are rushed from beginning to the end!!!thumbs down!!! Worse Company Ever!!!

    Order Date: 2011-08-16

    Date Received: 2016-11-12

    Pros:
  • None
  • Cons:
  • Hidden fees/no bathroom in bus/bus was outdated
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    Dear Viviana,

    Thank you for your review. Please note that there are not hidden fees for this tour. This information is provided on the tour page for the 2 Day Tour. Under exclusions and inclusions, the tour states what will be included and not included during the tour. As for the language spoken in the bus by the tour guide, we will report this inconvenience to the tour operator because tour guides are supposed to do help passengers in both languages equally. In an email provide your booking information and email used for this reservation at support@taketours.com Please accept our apologies for any inconvenience. ~Israel

    3 out of 3 people said 'YES'

    167490

    Posted by Neil S -Australia (2 years ago)

    Order No AT02-420-1147 (9 Day East Coast N. Y. Canada)

    Worst Tour Co. ever dealt with. Forget most of the optional tours, they are rushed and expensive. Tour guide invents stories about sights seen. 75% of commentary is in Chinese and 25% in English. Complaints to Co. are not addressed. Bus used was old, dirty and roof leaked. Service very poor. Co. inconsiderate. Written responses are in very poor English. English speaking people had difficulty understanding guide - non English and Chinese speaking people had no hope. The only real "efficient" process was the collection of the Mandatory "Service Fee" and after it was collected not another word of commentary. Check everything Co. says as there are many lies

    Bought: AT02-420-1147

    Order Date: 2016-04-21

    Date Received: 2016-10-10

    Pros:
  • None
  • Cons:
  • Rushed
  • Poor value
  • Expensive (when optional tours considered)
  • Inconsiderate
  • Dirty and old Bus. Unresponsive to Complaints

  • Customer Contacted TakeTours.com Via:
    support@taketours.com

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    Would like to know who serve you, taketour or ctourholiday?

    2 out of 2 people said 'YES'

    Australia flag   Review came from Australia.
    167630

    Posted by Raf (2 years ago)

    Take tours niagara review

    Very rude & arrogant tour guide. Bus driver is no help at all. Forcing us to pay for All optional tours. Cannot bring coffee on bus, insults those who are late. Sub contracted to E world tours catering to Chinese tourists. Very poor service because very cheap.

    Bought: Niagara tour

    Pros:
  • Cheap
  • Cons:
  • Rude
  • impolite tour giide

  • Customer Contacted TakeTours.com Via:
    info@taketours.com

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    Dear Ra,
    Your opinion is very valuable to us. If you could send us an email at support@taketours.com with your booking information. We will follow up with the tour provider and will look for an immediate solution to your complaint. We apologize for any inconvenience. ~Israel

    1 person said 'YES'

    167350

    Posted by Ly (2 months ago)

    NEVER BOOK A TOUR FROM TAKETOURS!!!!

    Since Taketours doesn't post my review, I'll post it here. NEVER BOOK A TOUR ON THIS SITE!!!

    I booked this Tour "1-Day Antelope Canyon and Horseshoe Bend Tour from Las Vegas" on 5/23/18 and my ticket said the bus would pick us up at 5am at Excalibur and we had to wake up super early to prepare.

    I got notified by email the day before that the bus would pick us up no later than 5am. However, when we got to the bus pick up area at 4:45am, we saw no one! so my boyfriend called the bus driver twice which went to voicemail, and texted him (his number was provided in the email). He replied he would be there at 6am. So we went inside the Excalibur hotel and came back out at 5:45am.

    We asked every single bus arriving but he was not there. There was a small bus came after 6:10am and the bus driver stood in 1 place next to the bus and called out something but no one could understand what he said. The Rotunda at the Excalibur is quite big and can fit 4 super big buses. There were a lot of people standing around waiting for buses. And then because the driver of the small bus parked so stupid he blocked all traffic and other buses couldn't move and started beeping at him while he was trying to make a phone call. But since he was blocking traffic he ran back to the bus and so I thought he went to move his bus but he left. I didn't have a chance to ask that small bus before it left. Other bus drivers made great efforts to shout out the destination multiple times and walked around asking everyone who was waiting. I looked on my phone and saw a missed call. I only had ONE missed call. He didn't even call my boyfriend who had called and texted him before. I called back 4 minutes after receiving the missed call. It was the bus driver, He said he called our names several times and called my phone several times, said we were late so he left us behind. We asked if he could turn around and pick us up but he said no and we should have been on time. He also said that if we wanted to go on the tour we needed to take an Uber to the next stop and he only gave us 5mins to get there or else he would leave us behind. It took us 8mins minutes to get an uber, and the driver called back at the request of my boyfriend before leaving and said he was going to leave us behind again he cannot wait. My boyfriend explained we got an Uber because he told us to and asked him several times to please wait 10mins as that is how long it would take to get from Excalibur to the next stop. When we got there, it was that small bus that I did not have a chance to ask. That bus stopped at Excalibur well after 6am so technically he was the one who was late. And despite that he told us that we were late even though we were standing outside waiting for him. There were 6 people in the bus and our group had 5 people. So we literally contributed almost 50% of the people on that bus. And he couldn't turn around 4mins after leaving Excalibur and pick us up? He literally said he had to leave us behind. It was only 2 miles between the 2 bus stops (Excalibur and Treasure Island). it was a very frantic and stressful ordeal for us your tip went to the Uber payment. You're welcome Bin.

    Additionally the driver forced us to pay a service fee in addition to our $60 Lower antelope tour Entrance fee and a permit fee. Each fee was per person in our group. The Driver could not explain or tell us what the service fee was for and we had to pay him in cash. We also got no receipt for our payment. He charged the other Tour guests $25 and $33 each person for the tour and also requested cash from them but charged us $75 per person.

    all in all our Trip was very displeasing. The total cost of $300+ just to book this tour plus pay an additional $375 to actually take the tour around the canyon is just scandalous. I don't recommend the tour from here to anyone! It would have been a lot cheaper just to drive ourselves up there and pay only $60 entrance fee per person to have the locals give us the tour and it would have been 100% better!

    Order number: MN25-536-8727

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    169360

    Posted by Santosh (2 months ago)

    US East Coast 6 days tour from Washington

    TakeTour is basically catering to Chinese. Other nationals are strongly warned to book at their own risk. Behaviour of Chinese in group is completely different so is of the tour guide. Other nationals....not to spoil their tour just for saving few bugs. Will keep on struggling for basic needs throughout the tour.

    Bought: US East Coast 6 days tour

    Order Date: 2018-02-14

    Date Received: 2018-06-04

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    169320

    Posted by Ushma (7 months ago)

    Terrible is an understatement

    Please save your money and opt to go alone or with some other tour. I am currently on a 4 day Seattle to San Francisco tour. Day 1: we did nothing. Literally nothing! Just the pick up from airport to hotel.

    Day 2: international rose garden that had 0 roses. Japanese garden which require at least 1 to 1.5 hours. He have us 30 min for rose garden and Japanese garden combined. Japanese garden had a $15 entrance fee BTW! Not gonna give my dollars for 10 min of that garden. PORTLAND city tour: he left us in the rain for 2 days ans said EXPLORE THE city on your own. HAWTHRONE BRIDGE: never went there! Day 3: supposed to be crater lake if the weather is fine as told by their representatives as well as website. The tour guide said that they NEVER do the crater lake in winter. A horrible horrible company that is established to lie, cheat and steal money from people like us.

    BEWARE!!! don't go for the low price.. you ll end up spending more money and paying their mandatory tips without getting anything in return.

    ITS A NEVER AGAIN TOUR FOR ME!

    Order Date: 2018-01-17

    Date Received: 2018-01-17

    Pros:
  • NONE
  • Cons:
  • Looks like cheap but isn't! Disorganized
  • a complete waste of money And time
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    168540

    Posted by Nikita (9 months ago)

    Bad hotels locations, Chinese restaurants, tight itinerary, impr

    The 3-day tour to San Fransisco is not recommended at all as the LA to SFO distance is high, and you spend two full tiring days to and fro in the journey. They took us to Stanford University at 6 in the morning when it was still dark and everyone was sleeping. No point seeing an university like that.

    There is only one organizer per van/bus, who generally are very busy. There is no one to answer basic questions/queries. I took the 7-day tour to SFO and Vegas from LA, Our day 2 itinerary was to go to Vegas. We got ready, sat in the car. We started driving and they tell us we are doing SFO first. We said that we were not informed about this, but the guide knew nothing about it. There is no one place / manger to call, help or complain.

    They start the day early morning at 5 or 6. You need to be ready by then, all packed as you will have to check out and be in the van/bus. This made us feel tired and sleepy throughout the day.

    The tour is more preferable for Chinese people as they only stop at Chinese restaurants. If you don’t like Chinese food, you have to survive on vending machine food.

    The stop at hotels which is generally very far from the city , at outskirts where you cannot step out or even get decent dinner.

    Bought: AT02-501-3707

    Order Date: 2017-10-29

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    168360

    Posted by peterstonehouse (10 months ago)

    take tours

    Just done a 1 day Marthas Vineyard trip with them from Boston. Almost 30 mins late pickup. On our 15 seater minibus there were 12 Chinese, plus a Chinese tour guide of course who was very poor. Forced to take optional trip and the day tour was rushed and nearly 2 hours shoeter than indicated on their web site.

    Bought: Sept 2017

    Pros:
  • none
  • Cons:
  • extra pick ups and drop off points.A very poor experience all round
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    United Kingdom flag   Review came from United Kingdom.
    168340

    Posted by Anindita Paul (1 year ago)

    7 days Santa Monica-LV-SFO tour

    I have taken the 7 days Santa Monica-Las Vegas-SFO tour. Though the West coast tour agency people managed the trip well but take tour site mentioned many things which are no longer appropriate for the package. It was really misleading. Please don't spend mony on first day Santa Monica tour in LA. It is a waste of money and over priced.

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    Portugal flag   Review came from Portugal.
    168180

    Posted by K.K.Sanil (2 years ago)

    Tour experience

    I would like to point out that this tour is more oriented towards chinese people. The tour guide have limited knowledge of the sites and though we pay 8 dollars per day as tip to the driver and guide the service is horrible. The baggages are not loaded on to the bus by them or taken out. The english of the guide is poor that makes people who are not chinese very difficult to understand. I had a bad experience as a whole.

    Pros:
  • Cheapest in price
  • Cons:
  • Very poor communication and service.
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    Dear K.K.Sanil,

    Your message is very important to us. Thank you for sharing your experience. Please provide your booking information in an email at support@taketours. We will follow up with the tour operator, report these issues and provide and immediate solution.We apologize for any inconvenience. ~Israel

    1 out of 2 people said 'YES'

    167020

    Posted by M Sudhakar Hegde & Vidyavathi Su (2 years ago)

    Baton Rouge, New Orleans, San Antonio, Austin (No5) 1/27 to 1/31

    Pilots/Guide from Mayi Tours Mr Kevin and Stanley are excellent, perfect, good mannered, having indent knowledge, information of the area. In total tour arrangements were excellent. Please carry on the same. All arrangements were to our satisfaction. No shortfalls observed.

    We are from India. on a vacation to US. Contents, hospitality, arrangements, timings are excellent.


    Customer Contacted TakeTours.com Via:
    divyasudhakar89@gmail.com

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    2 out of 2 people said 'NO'

    167830

    Posted by Francesco Meijer (2 years ago)

    Affordable tour and Highly recommended

    I came across this website while looking for vacation packages on the west coast. It is so expensive to travel to the west coast.

    I took a 3 day tour to grand canyon and 3 day tour to SFO from los Angeles. I highly recommend to visit the west coast. The views are amazing.

    Order Date: 2016-03-14

    Date Received: 2016-04-11

    Pros:
  • Cheap
    Nice tour guide
    Amazing views
    Comfortable buses
  • Cons:
  • Traffic

  • Customer Contacted TakeTours.com Via:
    support@taketours.com

    Was this review helpful for you?

      +3

      -8
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    8 out of 11 people said 'NO'

    166720

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    Taketours.com Rating: 2.6/5 (39 votes cast) [14 votes came from reviews] 16 reviews by users total.

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