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Startec International Long Distance Reviews 9 Feedbacks & Discussions

Startec International Long DistanceYou can write a review for Startec International Long Distance and also view its ratings and comments posted by others.

Read 9 Customer Reviews for Startec International Long Distance.

Startec International Long Distance and Startec.com reviews from users regarding voice quality, ease of use, customer service and pricing.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 1
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 3 people hour(s)

User-Submitted Reviews of Startec International Long Distance & Testimonials

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Posted by Startec Scam (4½ years ago)

These guys are a scam. I was shocked when they called me telling me TELUS was lowering my LD rates. Really?? Interesting as I already get a discounted rate on my plan. TELUS has waived it's LDAdmin and Network access fees for it's most current LD plans if you are in a home phone package, plus you get $5 off when you have an extra service like internet or TV. You may loose that $5 discount if you PIC to another LD carrier. I pay .04 anytime in NA, .03 per min India and most of Asia, .04 50 major country land lines, why on earth would I leave TELUS? The Startec agent was unable to tell me if collect calls would even work on their service or what rates I would pay. If I have a problem with my TELUS bill, I can call them 24/7 to get it resolved. Contacting Startec for a refund? forget about it. Startec are crooks. Startec LD scam Startech long distance scam....just throwing some keywords in there so the search engines pick this up. Startech rip-off. Seriously call TELUS and get a free LD plan called Great Rate, it's what I have and there are no charges unless you use it, per minute rates, 90 days to dispute. I can't find the Startec Terms of Service, if anyone has a link to it please post. BEWARE!

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6 out of 7 people said 'YES'

Canada flag   Review came from Canada.
54180

Posted by Asheesh (5½ years ago)

Its a total scam. Whenever I tried calling India it always said "All circuits are busy" and I have tried that over a span of 6 months on over 200 occasions. I think they don;t even have a calling line to India. They won't even refund my money back. Its a TOTAL FRAUD, stay away from them.

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4 out of 5 people said 'YES'

20960

Posted by Tom (3½ years ago)

ABSOLUTELY HORRIBLE

A few months into the service they introduced a "minimum usage fee" without any prior notice at all. When we called to complain they put us on hold for 2 hours or so before we managed to reach a representative, we told them we want to cancel and demanded a refund but they declined. Now they keep calling our home and nagging us to sign up for their service again, I'm never going back there!

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4 out of 6 people said 'YES'

Canada flag   Review came from Canada.
110690

Posted by VP (5½ years ago)

You can not have your account closed by StarTec once it's opened. To close, you will have to pay your local phone company a fee. StarTec said (when I subscribed) there was no monthly fee of any kind. These are what I got charged:

$1.02 Universal Service Fund Fee

$0.75 Carrier Cost Recovery Fee

$2.50 Minimum Usage Fee 10

Watch out!

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2 out of 3 people said 'YES'

14900

Posted by seyed (5½ years ago)

I am your regular customer.I can not dial some of the long distaance# with my phone.MY # is 410-884-4217.Please check it for me and call me.

Some of the # I can not call is 443-567-8045.

thanks

seyed

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1 out of 2 people said 'YES'

22010

Posted by Rod (2½ years ago)

Startec rip off schema

Startec has good prices, and at least in my case, quality of service was good. That's where it ends.

The support is the worst I ever experienced.

They treat customers like a rip off fruit.

What they do is whenever they reduce the prices in order to stay competitive, they introduce a new plan.

This makes all existing customers be charged at old higher rates until they personally call in and request a switch to a new plan.

Their T&C states they would inform customers about changes, but they never did that in my case.

Terrible experience, they should be governed in a better way by some kind of law and governmental body.

Order number 6001255880

Pros:
  • Good line quality
  • Cons:
  • bad customer service
  • no customer respect
  • dishonest
  • not informing about new plans and lower prices
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    4 out of 5 people said 'YES'

    Canada flag   Review came from Canada.
    137630

    Posted by Gaurav Kocher (5½ years ago)

    These guys are conmen. They contacted me and misrepresented themselves as my landline carrier i.e. TELUS and offered to stop billing me for my add on features if I signed up for "TELUS" long distance. A couple of months later I get a bill for long distance usage from this shady company called Startec. When I called up TELUS I was told that they had no record of having contacted me with any long distance promo. What a scam. My lawyer is going to file a criminal suit against these crooks.

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    4 out of 5 people said 'YES'

    Canada flag   Review came from Canada.
    16080

    Posted by LB (4½ years ago)

    I am a casual international user of 10-10-719 dial around. I have never been charged a minimum usage fee even when I had only a $0.99 monthly charge. I made an international call in December for $2.73, but after carrier recovery fee, USF and a $2.50 charge for minimum usage fee, the total cost was $6.94. They do not have control of the USF fee but the other two fees go straight to their pockets. Instead of the advertised 8.9c/per minute, it costed 30c/per minute.

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    2 out of 3 people said 'YES'

    51440

    Posted by INGE VERSTANDIG (5 years ago)

    I AM A LONG TIME COSTUMER 212-861-1797

    WHEN I TRY TO CALL EUROPE NOW WITH MY CODER 10 10 719 I CAN NOT GET ANY CONNECTION-I USED TO BE VERY HAPPY WITH YOUR SERVICE, COULD YOU KINDLY CALL ME SO I MAY CONTINUE

    212-851-1797 INGE VERTANDIG

    LOOKING FORWARD TO HEARING FROM OR YOU COULD ALSO REACH ME ON 646-436-0264

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    1 out of 2 people said 'YES'

    27070

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