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Coupons/Deals  ·  New Promo Codes/Coupons  · February 21, 2018

Staples Review + Feedback & Discussion

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Read 1 Customer Review for Staples.

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Posted by Dave (4 years ago)

Bad Price Matching Policy

I tried to buy a Google Nexus 7 tablet that was currently $30 cheaper on Walmart.com, and since I had some Staples Rewards, I figured oh let me do the online chat to have them price-match to Walmart.com. After waiting for over 20 minutes for an online chat session to be opened, the following transpired:

Connected with Chris H

1:28:16 PM Chris H

Hello David, I have received your inquiry and will be happy to assist you.

1:28:41 PM Chris H

I'm sorry. We are not price matching Walmart on this item.

1:29:04 PM David

How about the 32 GB version?

1:29:56 PM Chris H

What is the 6 digit item number please so I can check this?

1:30:09 PM David

215185

1:30:41 PM Chris H

I'm sorry. This item has been denied for a price match to Walmart.

1:31:01 PM David

So only certain items can be price matched?

1:31:51 PM Chris H

That is correct. We do have restrictions on specific item.

1:32:33 PM David

Okay I'll just buy it at Walmart.com then- thought I'd give you guys the business but guess not

1:33:46 PM Chris H

I apologize for any inconvenience. The price match to Walmart is denied on this item

That's pretty bad service & what a waste of time. It was like I'm talking to a robot. And what kind of price-matching is it when they just pick which items to do it on? At least post on the item's description up front that it is not eligible for price adjustment so I don't even waste my effort trying to.

I will ensure to avoid buying from Staples.com in the future. Completing my order on Walmart.com right now.

Cons:
  • poor service & "price-match" (more like no-match) policy
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    Comments on Previous Staples Promotions/Offers

    6 years ago, Prasad wrote:

    This coupon worked at Staples.com for a 16GB SD card for $13. Not bad- had to select free ship to store though but no problem since we have a Staples near by.


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    Staples Rating: 3.1/5 (15 votes cast) [1 vote came from reviews] 1 review by users total.

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