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SkyFacet Review + Feedback & Discussion

SkyFacetYou can write a review for SkyFacet and also view its ratings and comments posted by others.

Read 12 Customer Reviews for SkyFacet.

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User-Submitted Reviews of SkyFacet & Testimonials

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Posted by Scott Sharpe Whittier Ca. 90605 (9 years ago)

UPDATE:Please do not buy anything from Sky Facet. It has been over a year now since I placed an order for a $600.00 diamond heart necklace for Valentines Day. I still have nothing to show for it but an empty wallett. I contacted Paypal, the Better Business Bureau, and the New York State Attorney Generals Office and all they can do is send them letters, which they don't respond to. So if you don't mind getting ripped off then this is your company. I lost $600.00 how much are you willing to lose. I just hope I can prevent someone else from suffering my fait. After losing my money I did some research and found other web-site's, with many other people that were ripped off by this company. Please take some time and do the research, you will be glad you did. My order # 37062

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68010

Posted by Erin (9 years ago)

I am waiting on my ring to arrive. Should be here next Wednesday (a week late), but better late than never. I will keep you updated.

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61510

Posted by Dee (9 years ago)

Further update. Ring arrived today and it is perfect. Nicer than I expected so thank you sky facet for a beautiful ring.

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United Kingdom flag   Review came from United Kingdom.
32970

Posted by Dee (9 years ago)

I have to take back what I wrote yesterday and apologise to sky facet. They got in touch yesterday and gave me the tracking number. They were not in touch as they were on holidays for the July holiday (I am not Americ an so did not think of it). The ring was sent as stated by them but it did not arrive as it is in customs. Now waiting on an international invoice to be sent to fedex and then should be good.

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United Kingdom flag   Review came from United Kingdom.
32640

Posted by Dee (9 years ago)

I Am having the same problem. I ordered my ring and paid 1000 dollars. Had an estimated delivery date of two weeks ago. I contacted fedex whom had no record of a product. Have been trying to contact them non stop with the same result as everyone else. This is a scam true and true. What ever you do. Stay away

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United Kingdom flag   Review came from United Kingdom.
32570

Posted by Sky Facet Customer Service (9 years ago)

Mark Palmeri: Your ring was damaged by a big hit take to the anniversary band you purchased. We fixed the damaged prong and Replaced the stone free of charge and tightened all the other stones. We also shipped the ring out FedEx overnight Free of charge.

Anonymous: These people are competitors who are now being sued by Sky Facet, LLC.

Greg: had canceled his order then reordered his ring. We have given his funds back! We have also warned him about making more frivolous claims about Sky Facet!

Sky Facet has been in business since 1976 and has over 35,000 happy & Satisfied customers. Our Customer Commitment Team is available at Info@SkyFacet.com or You may call us at 866.528.7899

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Posted by Scott (9 years ago)

Do NOT purchase from this company. I lost several hundred dollars. I ordered, and when I did not receive my order timely, I contacted Paypal and told them. Paypal stated that they would hold the payment until I had received the product. When the product came, three days late, I returned it. I called Paypal and asked them to refund my money. Paypal stated the only thing I could do was release my funds to Sky Facet and get it back from them. Since they had the product back, I figured there would be no problem. Now, five months later, they won't return my phone calls or emails. Whenever I try to call them, I get a voice message machine and never get a call back. I would STRONGLY recommend against using this company, unless you are in the business of being hustled.

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Posted by Mark Palmeri (10 years ago)

I made the mistake of returning a ring to SkyFacet on Jan16, 2009 for repair. It was supposed to take 3 days. It has know been over 3 weeks. They do not answer their phones or return e-mails. I assume they have stolen my ring now. Don't buy from them!!!!

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20490

Posted by John M (1 decade ago)

Great doing business with this company. Bought what i wanted at the price i wanted. unbeatable selection price and service. I never even heard of palladium before i came to there website.

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14420

Posted by Howie (1 decade ago)

I bought her engagement set from them after going through several retail stores. I checked bluenile.com but they couldn't match there price or there lifetime warranty. The ring was at my door 3 days after i purchased it.

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14410

Posted by Daniel (1 decade ago)

I ordered a ring on September 15th. The estimated shipment date was supposed to be September 17th according to the confirmation email I received upon purchasing my ring. It is now October 9th and I still have not received my order yet. I have emailed the company several times and they have not responded. I have called for 45 minutes every day and have not been able to get through. The phone is always busy. I have not even received a FedEx tracking number to track my order. I have nothing good to say about this company.

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12200

Posted by Greg (1 decade ago)

Ordered my ring on 7/6/2008. Checked back on 7/17/2008 and they claimed there was a dispute between their shipping department and FedEx. Did not want to give me the tracking number but said they needed to make another ring. Why make another one unless it was never made? I cancelled the order. By 7/23/2008, I still did not get my refund. They said that the refund was placed on 7/16/2008 but I told them that I never called on 7/16/2008. The guy then changed his tone and said the refund was actually made on the 7/17/2008. So there you go, caught them lying about the refund as well. Only way to get my money is to dispute this with my credit card company. I also made a complaint with the New York Metropolitan Better Business Bureau

I advise anyone not to purchase anything from this company. Checkout their reputation on Better Business Bureau Online

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Skyfacet Rating: 3.1/5 (28 votes cast) [2 votes came from reviews] 12 reviews by users total.

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