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ShirtCity Review + Feedback & Discussion

ShirtCityYou can write a review for ShirtCity and also view its ratings and comments posted by others.

Read 7 Customer Reviews for ShirtCity.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 2 people rated the prices offered by the store a score of 1.41
How long did it take for you to get a reply from customer service? - 133.5 hours on average experienced by 2 people hour(s)

User-Submitted Reviews of ShirtCity & Testimonials

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Posted by event planner (8 years ago)

I designed and bought shirt for a certain event taking place 5 weeks after my order. The shirts were not delivered. The shipping company returned them to shirtcity stating it was a wring address. The address was correct. My event is gone, i had to order other shirts. Shirtcity refuses to reimburse or to give me a discount on the next order. They are re-shipping and I still do not have the shirts that I do not need any longer.

They are netiher responsive nor are they acting in a commercial manner.

Buyer beware.

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5 out of 5 people said 'YES'

Switzerland flag   Review came from Switzerland.
45470

Posted by Brielle (4 years ago)

Horrible Customer Service

We were very happy with how the design come out, but the quality of shirts they use are pure crap. Their only response to my complaints have been that they do not issue refunds on custom made items. I do not want a refund, just want a better quality shirt. Worst customer service I've experienced in a long time.

Bought: Custom made tshirt

Pros:
  • Design came out nicely
  • easy to use designer
  • Cons:
  • Horrible quality shirt
    Horrible customer service
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    1 person said 'YES'

    159790

    Posted by Peter (1 year ago)

    WORTLESS with a capital W

    Most likely a bribe company;

    • no confirmation email during/after order

    • no track trace email (although promised according to website)

    • phone contact not possible (disconnected, German number)

    • no existing email address to be found anywhere

    • on writing a mesage on their website, no response follows

    • when complaining on their facebook, they do respond to please use the online form...yep the one they don't respond to.

    • after 21 days I assume, the shirs will never come :-(

    Please be wise an be warned.

    Bought: 2 shirts orange and black

    Order Date: 2017-01-05

    Pros:
  • no pros
  • Cons:
  • Looks like bribary

  • Customer Contacted ShirtCity Via:
    thatstheproblemitdoesntexist@shirtcity.com

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    Netherlands flag   Review came from Netherlands.
    167810

    Posted by SG@Madrid (4 years ago)

    I have never got my order

    I ordered a tshirt on 11/11/2013, and the next day I got an email saying my order was shipped.

    On On 13/12/2013 I contacted them saying that I had not got my order yet, and they said it has just been sent the day before which is obviously a lie because I got an email 1 month earlier say it was shipped.

    It has never arrived, and now they say I don't have the right to complain because much time has passed since then.

    I would give them 0/5 if U can, but the lowest is 1.

    Bought: Camiseta B&C 22,45 + 5,95 shipping

    Pros:
  • None
  • Cons:
  • Never recieved

  • Customer Contacted ShirtCity Via:
    (497) 314-0344 x04
    ticket@shirtcity.com

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    Spain flag   Review came from Spain.
    160640

    Posted by WRabbit (6 years ago)

    Debited accout twice and refused to refund

    I ordered 2 tshirts, they sent 4 and debited my bank account twice. Now they are refusing to refund my account even though it's an error on their system. I've instructed my bank to carry out the chargeback process and am awaiting to get £48.30 returned.

    Shameful customer service but the designs are nice.

    Pros:
  • Good designs
  • Cons:
  • Awful customer service
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    United Kingdom flag   Review came from United Kingdom.
    142590

    Posted by john (8 years ago)

    I have ordered a T-shirt from shirtcity. The website was very user friendly and the shirtdesigner was nice to use. However the shirtdesigner could be optimized. I got a great shirt in time for the bachelor Party. I Like shirtcity and would order again.

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    2 out of 2 people said 'NO'

    Germany flag   Review came from Germany.
    41810

    Posted by FTL (9 years ago)

    I bought some cool shirts from ShirtCity.com. They're cool because, of course, I designed them! :P The site is very interactive and easy to use, and shipping was quick. I'll definitely be buying from them in the future especially when they offer that 5 dollar off coupon.

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    2 out of 2 people said 'NO'

    13930

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    Shirtcity Rating: 2.9/5 (23 votes cast) [6 votes came from reviews] 7 reviews by users total.

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