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Sears Home Services Review + Feedback & Discussion

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Posted by DfB (3 years ago)

Sears Home Services Experience

We have American Home Shield home warranty and our side-by-side GE refrigerator started to have problems dispensing water. Apparently the water tube was frozen over. A tech from Sears Home Services came and installed a heater. It cost us $60 service deductible, but AHS paid a total of about $400. After 2 weeks, the problem still wasn't fixed as the water was never thawed out. The same tech came back and ordered a new door (cost another $350). Right before the door arrived we started to have cooling problems with the fridge. A new tech came to install the fridge door but focused on fixing the not cooling problem instead. It turned out to be defrosting issues with the fridge and a new controller board was put it. The tech though recommended that we stick with the old door since it already had the heater. It made sense, and we agreed and he took the door back with him. The new controller board + labor cost another $400 or so.

About a week later, guess what- the fridge had cooling issues again. Thankfully a tech was able to come the next day and he replace the controller board again and a sensor just in case. This tech actually used pump with hot water to defrost the fridge which meant we didn't have to lose our food. That was about 3 weeks ago and so far the fridge is working great. It took several tries but Sears go it right. Your luck may also depend on the expertise and experience of the Sears tech who comes out.

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Sears Home Services Rating: 3.0/5 (7 votes cast) [1 vote came from reviews] 1 review by users total.

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