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Sarahs Universe Review + Feedback & Discussion

Sarahs UniverseYou can write a review for Sarahs Universe and also view its ratings and comments posted by others.

Read 4 Customer Reviews for Sarahs Universe.

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User-Submitted Reviews of Sarahs Universe & Testimonials

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Posted by G Ramos (7 years ago)

Hello, anybody there?

I ordered an item a week ago and I have yet to receive a confirmation that it has shipped. Worse, I called (got voicemail) and emailed them...no response. Getting ready to call my credit card company to dispute the charge... :/

Cons:
  • I ordered an item on 2 weeks ago with the expectation that it would arrive before Christmas. The item never shipped and I have been unable to get a hold of the Sarah's Universe.

    After repeated calls at different times and days
  • and emails
  • I have not received any type of response from the company; simply does not respond to emails
  • and calls are automatically routed to voicemail (promises to call back never happen).
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    134140

    Posted by Kim order number 100002345 (8 years ago)

    Terrible customer service...may be ok as long as you don't ever want to return anything. No response on repeated tries to get a return approval. Would not shop there unless you don't ever expect to have somethng not fit correctly or not be exactly what you want as you are completely stuck with it as they will NEVER answer your emails.

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    Posted by carolyn p (8 years ago)

    The coat I ordered,which they had in stock at the time(the agent actually had it in his hands describing it to me) was sold to someone else. Big disappointment. W/my approval,they sent me a size smaller saying that the coat ran a bit large. It didn't fit so I ended up shipping it back to them. All the agents I spoke with were polite and did try to help me, however. They just couldn't get me a coat in my size. I would shop here again in the future.

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    114550

    Posted by Marc C (8 years ago)

    The site offered a 10% discount if you gave them your email address. They did not honor this discount. I called them three separate times. Each time they said they would process the credit. They haven't.

    I liked the item purchased, but suspect Sarah's Universe won't be around long if they treat customers they way they treated me.

    order ending 1769

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    Sarahs Universe Rating: 3.3/5 (7 votes cast) [3 votes came from reviews] 4 reviews by users total.

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