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RugSale Review + Feedback & Discussion

RugSaleYou can write a review for RugSale and also view its ratings and comments posted by others.

Read 10 Customer Reviews for RugSale.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 5 people rated the prices offered by the store a score of 8.2
How long did it take for you to get a reply from customer service? - 72.6 hours on average experienced by 5 people hour(s)

User-Submitted Reviews of RugSale & Testimonials

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Posted by Deborah C (8 years ago)

Rugsale.com conducts business shamefully. I paid via Paypal and so they had my money immediately. I placed an order in June of 2010 and a week later was told the item would not be available for shipment until September 2010. Of course, in doing so, if they never deliver, you have now exceeded your 45 day limit with Paypal to open a dispute, which is what happened to me. Many emails and promises by rugsale and still no rug and they have not refunded my money. Now they are just not responding to my emails. Buyer beware!

Deborah C

Long Beach, CA.

Paypal Information:

Jun 26, 2010 21:20:18 PDT

Transaction ID: 2UV21751YR25------

Hello Deborah C,

You sent a payment of $35.00 USD to Kaoud Brothers of Holyoke Inc (charlie@rugsale.com)

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19 out of 26 people said 'YES'

107800

Posted by Deborah Clawson (8 years ago)

I am revising my rating, because Rugsale.com has responded to my request for refund and today I received a refund check for the amount of my purchase.

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  +6

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6 out of 6 people said 'YES'

108740

Posted by Mircea Proca (7 years ago)

They say backorder

In December 2011 I ordered (and paid) a Safavieh rug from RugSale.com. Checking the order in February 2012, I was told it is in back order for 5 month, with no exact date of delivery! On their site there is no mention of back order on the item and they continue to advertise it as ready for sale!

Shame, Mike Proca.

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  +10

  -6
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10 out of 16 people said 'YES'

136690

Posted by Donna G (7 years ago)

I LOVE Rugsale.com!!

I ordered three KAS Sparta Rainforest oriental rugs in April of this year. The rugs were on backorder and I was immediately notifed of that. I had ordered the same rugs in a different color from a competitor online rug site about a year ago. Rugsale.com far surpassed their pricing. I was a little uncomfortable dealing with a new online site, but decided to gvie it a try. Two months after I placed my order, Rugsale.com had an even better sale. I called them and spoke with Charlie and asked if he would honor the additional percent off discount. He agreed that he would do that and I "DID" receive the credit on my credit card. During my wait, I spoke with Tara and Charlie several times to check on status. They were both very polite and helpful. The rugs arrived in July, "exactly" as committed. They are beautiful!!! No difference between them and the ones I ordered previously from the competitor site. I can't say enough good things about Rugsale.com and I will definitely use them again and recommend them to my friends!

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  +7

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7 out of 10 people said 'YES'

128440

Posted by Jenna (7 years ago)

I had a good experience at Rugsale.com

I was hesitant to spend $3,000 for a rug online. But after chatting with the staff at www.rugsale.com my fears were put to rest. They know what they are doing and it shows. Before they placed my order they checked availability. There was a 2 week back order but hey - I saved over $800 by buying it from them! It was worth the wait! And it was shipped right to my door free!

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6 out of 10 people said 'YES'

138320

Posted by Vladimir Skul (7 years ago)

Highly recommend

I have ordered 2 small area rugs according to the color presented on the Web.

When received the first one the color was different. I was told to return it and Mr. Charlie even paid for return postage. What a pleasure to deal with the Company which respects their customers and renders the great service.

Thank you Charlie

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6 out of 12 people said 'YES'

129440

Posted by Charlie (8 years ago)

Hi Deborah - this is Charlie - I am the one who issued 2 refunds to you. I am sorry if you were not happy with the time it took to issue the refund. If you recall we actually contacted you on several occasions to send you the refund check once you had requested it. You never received the first check and it cost me $25.00 to stop payment on the $35 refund - we then sent out a second check after we contacted to to confirm the address.

Again - we apologize for any inconvenience and wish you the best of louck in the future.

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6 out of 12 people said 'YES'

113110

Posted by Tony (8 years ago)

Not sure what the issue is with Deborah Clawson - rugsale has always done well by me - thank!

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10 out of 17 people said 'NO'

113100

Posted by David (8 years ago)

I have shopped at rugsale.com many times - always had a good experience. Fast shipping - fair prices.

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13 out of 20 people said 'NO'

119640

Posted by Robert (8 years ago)

Great Website - Great Prices - customer service is fantastic at rugsale.com

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13 out of 19 people said 'NO'

119470

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Rugsale Rating: 3.0/5 (28 votes cast) [10 votes came from reviews] 10 reviews by users total.

Rugsale Review Ratings Distribution Chart
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