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Roam Mobility Reviews 8 Feedbacks & Discussions

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Read 8 Customer Reviews for Roam Mobility.

Customer experience and reviews of Roam Mobility and its support/customer service.
Roam Mobility is dedicated to aiding North Americans access to some of the most affordable roaming charges for mobile phones and Smartphones. Roam Mobility is able to offer customers reliable roaming at a fraction of the rate charged by major network providers

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 10
How long did it take for you to get a reply from customer service? - 48 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Roam Mobility & Testimonials

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Posted by Mark Valsnik (4½ years ago)

Awesome Product and Canadians Need!

I've been using Roam for 2 months. If I go to Costco for the day in Bellingham or Vegas for a weekend this service is perfect because I never worry about about a roaming fee.

I got a micro SIM for my iPhone 4 and the service is great from the border to Seattle.

As for Vegas it was working on the tarmac before we got of the plane and the voice quality on the calls home is perfect every time.

Whenever I use Roam I have a big smile knowing Rogers will never see a roaming penny from me EVER again!

Pros:
  • Works perfectly.
  • Cons:
  • No local numbers.
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    3 out of 3 people said 'YES'

    Canada flag   Review came from Canada.
    140000

    Posted by James (4 years ago)

    Check coverage before you buy

    Lots of areas in the U.S. where my roam phone did not have any service. Make sure you check coverage map before you buy!

    Pros:
  • No unexpected Roaming Fees
  • Cons:
  • Not very good coverage
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    2 out of 2 people said 'YES'

    Canada flag   Review came from Canada.
    145180

    Posted by Baden Cross (8 months ago)

    forget Roam Mobility....don't waste your money

    I would not recommend anyone to use Roam Mobility. It advertising nowhere approaches it's poor service. I have had so many conversations with CSR's through the chat line, phone conversations, emails with no satisfaction. My phone is unlocked with a 'Hotspot' ability but have not been able to use it as such. The RM CSR's indicated it was the phone's 'problem' but speaking with the phone's manufacturer, they indicated it was obviously a problem with the RM SIM card.....the coverage map shows 4GTE data for most of the places we travelled from Canada down to California but 99% of the time, it was only a 2G connection.....the CSR's finally just don't reply in the 'chat' session and cut you off....all the reps say they 'understand', 'I see' etc. but nothing changes......and would like to know where I can apply to get a refund......or where a formal complaint can be made to a CTTC type regulatory body....

    Bought: Roam Mobilty US Daily talk+text+data

    Order Date: 2015-12-23

    Date Received: 2015-12-23

    Pros:
  • SIM card is cheap
  • Cons:
  • poor CSR service
  • lack of coverage according to adverts
  • unable to use hotspot function of phone with their SIM card

  • Customer Contacted Roam Mobility Via:
    (188) 876-2648
    help@roammobility.com

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    166180

    Posted by Joan (9 months ago)

    Useless in mexico

    I have used roam mobility service in houston,tx and no problem. But when o went to mexico and purchase 7 days plan, it was useless. First, signal on and off.2nd can't text can't call and third no welcome help txt msg from the network. Eveytime i make call, it was a female spanish voice recording that am hearing and u left confused what to do. She is prolly giving instructions and since i can't understand spanish then how the hell would i know what she is saying. When i email customer service, it took more than a week for them to figure out what is going on and all they tell ne is that since i make few tries calling then that means i mazed out my usage??? Wth.

    I guess will never use this crap again. Customer service sucks! Can't even give me even 5 bucks refund if my 25 bucks plan for mexico. All i can say, roam mobility is only good if u are able to make it work, otherwise it is useless and don't bother customer service, they are useless tooo.....

    Pros:
  • Nothing
  • Cons:
  • - useless
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    1 person said 'YES'

    Canada flag   Review came from Canada.
    165940

    Posted by Jeff (4 years ago)

    ROAMING COVERAGE AWFUL

    No coverage in the middle of Vegas even after they assured me via a Tweet that Vegas upgrade was complete. Got Edge coverage only. SCAM!!!

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    1 out of 2 people said 'YES'

    Canada flag   Review came from Canada.
    148670

    Posted by Sandra (4 years ago)

    ROAMING COVERAGE AWFUL

    They said I had "limited" coverage in the area of Washington State that I needed. That if I walk around or go into some building, it should work !!!! Asked to return it but forget it, they don't care.

    A waste of money, cheaper to get a Net10 phone and buy a minutes only card, and they give you a number so anyone from Canada can call you for free as well as you calling them only using your minutes. A way better deal. I will be going back and activating that phone.

    Pros:
  • nothing
  • Cons:
  • nothing
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    Canada flag   Review came from Canada.
    145900

    Posted by Drleekha (4½ years ago)

    Burnt my Blackberry Bold9000

    Complaints about my 1st 2 days trying Roam Mobility: 1. Gsm only, no 3G.

    1. The plan you purchase activates 4 to 12 hours after they say it will start, leaving you stranded for those hours in between with no cell phone service.

    2. The chip won't work in an iPhone

    3. The sim card burnt by Blackberry Bold, which was working fine before putting Roam's sim card into it. I've sent numerous emails to Roam Mobility and called them twice to complain; they're very polite but offer no fix, no resolution and no compensation. I smell a class action lawsuit down the road. Now have a non-working phone and am using my Rogers sim in wife's iPhone to write this. Thank you Roam Mobility for ruining my New York Trip.

    Pros:
  • None. Fraudulent claims by the company.
  • Cons:
  • All cons.
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    I've been using a Roam SIM in my iPhone for 2 months with no problem. Check your settings. They are a T Mobile MVNO, so that means a T Mobile SIM would have ruined your BlackBerry.

    These guys are solving a problem for Canadians and suing them for a bullshit claim on your part is insane.

    More people need to use this product to send a message to the carriers in Canada.

    2 out of 4 people said 'YES'

    Canada flag   Review came from Canada.
    138300

    Posted by Mark S (3 years ago)

    Not Quite Perfect, but Still Pretty Good

    I live in Canada, and just returned yesterday from a 2-week camping trip at various spots along the Oregon Coast. In order to stay connected, I purchased a Roam Mobility SIM card for my unlocked Blackberry Q10, along with the 14-day prepaid data plan. 4G coverage only became available in larger centers (Seattle, Olympia, Portland), and was intermittent in some of the campgrounds (it was almost impossible to connect from the KOA in Astoria). Nevertheless, I was generally connected for most of the trip, and felt that the service overall provided good value for a relatively low cost.

    Bought: Roam Mobility SIM Card and 14-day talk and data plan

    Order Date: 2013-06-29

    Date Received: 2013-06-29

    Pros:
  • Low Cost
  • Easy to Use
  • Cons:
  • Limited Coverage for Data
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    1 person said 'NO'

    Canada flag   Review came from Canada.
    156250

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    Roam Mobility Rating: 2.7/5 (34 votes cast) [7 votes came from reviews] 8 reviews by users total.

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