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Ritzpix Review + Feedback & Discussion

RitzpixYou can write a review for Ritzpix and also view its ratings and comments posted by others.

Read 3 Customer Reviews for Ritzpix.

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User-Submitted Reviews of Ritzpix & Testimonials

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Posted by Alexa LaDuke (5 years ago)

HORRIBLE

I paid extra for 2 day delivery for a birthday present for my mom. When I had not received it after 48 hours, I contacted RitzPix via instant messenger where I was told that not only had my photo not yet shipped, but it not yet even been printed! I requested a manager call me directly. A few minutes later, I received a call from manager Joe who went on to treat me like an insolent child explaining that ordering a photo is similar to ordering a burger from Burger King and that I needed to have allowed time for production in addition to the two days of shipping. Additionally, "2 days does not necessarily mean 48 hours..." WHAT??? He further told me of a winter storm that hit Atlanta a full 24+ hours after submission of my order, stating he cannot control the weather. He was unapologetic and when I asked why I had not received so much as an email telling me my product was delayed, he simply said they had no way to track orders and customers. At this point I was truly annoyed and I said "sounds to me like a pretty shitty process, sir." All he said to this was "Do not curse at me." Bottom line, not only is this company unreliable, but they are rude!

Bought: 12x12 photo

Order Date: 2014-01-27

Pros:
  • None
  • Cons:
  • You name it!
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    159330

    Posted by eternalhaze21 (6 years ago)

    horrible customer service

    I received horrible customer service from ritzpix.com. Now, I am fed up and trying to stop them from continuing with their horrible customer service. Please share your Ritz Camera or ritzpix.com horrible customer service stories at www.facebook.com/protestritz

    Pros:
  • none
  • Cons:
  • not told that the photo lab was out of supplies and my order was not going to be printed right away
  • over a month after I ordered 4 calendars
  • and I still do not have them. customer service says they are expected to be delivered next week
  • on hold for 15-20 minutes every time I called the Ritzpix.com customer service number
  • lied to about when to expect my calendars on multiple occasions
  • and lied to about when the customer service line closes at night
  • none of my emails or phone messages returned
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    149860

    Posted by Philly5 (10 years ago)

    I just picked up my 2009 personalized calendar order from Ritzpix. I had just finished creating it last night too, so I'm really pleased with the speed. We will be distributing our calendars with all of our family photos on Christmas day. Can't wait!

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    1 out of 2 people said 'YES'

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    Ritzpix Rating: 2.9/5 (9 votes cast) [2 votes came from reviews] 3 reviews by users total.

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