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Reiss Review + Feedback & Discussion

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Read 1 Customer Review for Reiss.

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Posted by Phuong Dinh (8 years ago)

I bought a jacket (The Geri Contrast Top Coat Navy size M) from the Kings Road store, London on the 19/01/11. However, as the store was closing, I did not have time to try it on. The lady said that I can just take it and return it if it does not fit me. The size M was too big for me. So I went to the Regent Street store on the morning of 20/01/11, less than 24 hour after I bought the jacket to exchange for the small size. However, they did not have that in stock. They informed me that there are no small size left in the whole REISS UK, apart from the concession store in John Lewis Oxford Street. They also said I cannot return the jacket and will have to receive a store credit and pay separately for the jacket at John Lewis if I want it (since REISS store credit cannot be used at John Lewis).

I am extremely unhappy about this situation as I feel that I have been deceived to buy something, without being able to exchange for the right size, then having no choice but to either keep the jacket that does not fit me, or lock my money in a store credit that force me to buy some other items at REISS (there is no guarantee that I will come across something I like there in the 3 years of the store credit of the same amount of money).

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Do you still have this coat as I will happily buy it from you!? message me at a.heather.roberts@hotmail.co.uk

United Kingdom flag   Review came from United Kingdom.
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Reiss Rating: 2.3/5 (3 votes cast) [1 vote came from reviews] 1 review by users total.

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