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Rangatel.com Review + Feedback & Discussion

Rangatel.comYou can write a review for Rangatel.com and also view its ratings and comments posted by others.

Read 10 Customer Reviews for Rangatel.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 4 people rated the prices offered by the store a score of 4.03
How long did it take for you to get a reply from customer service? - 61 hours on average experienced by 4 people hour(s)

User-Submitted Reviews of Rangatel.com & Testimonials

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Posted by Manishetty (5 years ago)

Happy with it

I switched from Vonage to Rangatel about a month ago. I waited for a month to write a review as I wanted to test the service thoroughly before I write the review.

Pros:

  • Good quality calling to India

  • Easy to use portal

  • Competitive pricing

  • Music Ringtone (Vonage doesn't have this feature)

Cons:

  • Slow shipping, Took 5 days to receive my adapter (With Vonage, I got it in 1 day)

  • limit of 3000 minutes for international calling (same with Vonage though)

  • no LCD on the adapter (but, I am now used to checking the missed calls on my phone directly)

Pros:
  • + Good quality calling to India
    + Easy to use portal
    + Competitive pricing
    + Music Ringtone (Vonage doesn't have this feature)
  • Cons:
  • - Slow shipping
  • Took 5 days to receive my adapter (With Vonage
  • I got it in 1 day)
    - limit of 3000 minutes for international calling (same with Vonage though)
    - no LCD on the adapter (but
  • I am now used to checking the missed calls on my phone directly)
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    2 out of 3 people said 'YES'

    147880

    Posted by Sridhar Ramana P (7 years ago)

    I switched to Rangatel voip servie about two months ago from Vonage on a special offer. Most of my calls are to India and New Zeland. The service is good so far. Their beta release of iphone app is good, but they dont have unlimited calling on iphone. Incoming Music Ringtone is what I liked the best.

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    1 out of 2 people said 'YES'

    116500

    Posted by Sheri (7 years ago)

    Another month, another huge home phone bill for something I use, may be once or twice a month. Everybody is hurting in this bad economy and trying to cut their expenses as much as they can. I have made my new year's resolution to cut down on my expenses without changing my lifestyle much. I thought why not replace my age-old home phone to voip and cut my bill in half and get more services/features than my legacy phone company.

    So I did some research online for different voip providers - I did price comparison, bang for my buck. I concluded that rangatel.com met all my criteria. Got on to their website, signed up for their service and couple of days later, i started my voip service with rangatel and the best part was, i was able to keep my old phone number. easy peazy...This is the first in my life where i made a resolution and achieved in the first month of the year...yeahhh...

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    1 out of 2 people said 'YES'

    110590

    Posted by Phani Varma (7 years ago)

    service is good. i switched from vonage and saving a few bucks after taking in all taxes and charges.

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    1 out of 2 people said 'YES'

    107120

    Posted by T. Bennett (6 years ago)

    Rangatel tripled their calling card rates today

    I was overcharged on calls I made two days ago - so they posted the increased calling card rates today on their website and they are telling me those were the rates when I made the calls. NOT! Very poor business practice. I'll be going elsewhere.

    Pros:
  • previously good rates; the bonus credit when recharging is an incentive
  • Cons:
  • charged higher rates than posted on website - then changed the website.
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    1 person said 'NO'

    134280

    Posted by Ann Jason (7 years ago)

    Im using rangatel's excellent service from past 4 years. I never need to go back and look for other companies. Rangatel provides, very good call quality, can make calls from mobiles, good customer service, many other features ... which makes me stick to Rangatel. Thanks Rangatel for your quality Service!!!!

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    1 person said 'NO'

    110670

    Posted by Raj Khedkar (7 years ago)

    I wish I can rate them -10

    Rangatel Sucks. I cancelled the service because the call quality was horrible. They never replied to my emails for the address to return the equipment and charged my credit card for $70. Now they say it is too late to return and are threatening to report to credit agencies.

    Read the fine print.... They agreement don't even allow you to sue them outside IL and They will get you and squeeze you when you try to get out....

    "2.10 Return of Device

    The Device may be returned to Rangatel within ten (10) days of the line termination (refer to section 4.6 of this document regarding termination fees), provided: (i) Customer retained proof of purchase and original packaging and (ii) contents are undamaged and in original condition and (iii) and all documentation and packaging materials are returned. If the Device is not returned or returned in damaged condition, Rangatel reserves the right to charge Customer an unreturned/damaged equipment charge not to exceed $199.00. If Customer receives cartons and/or Devices that are visibly damaged, please note the damage on the carrier's freight bill or receipt and keep a copy. Keep the original carton, all packing materials and parts intact and contact Rangatel's customer care department immediately. Warranty coverage varies depending on the type of Device that Customer chooses. Please refer to the Rangatel warranty materials included in the packaging of your Device(s)."

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    1 person said 'NO'

    109610

    Posted by Alfredo Menchun (7 years ago)

    I moved to Rangatel about 2 months ago. Great things I like about the service:

    1) Great rates. I switched from Vonage. I call Mexico and China often and it gives the best value.

    2) Incoming music ring, seems like nobody else have this feature

    3) Their cool website

    What I dislike?

    Nothing so far. I will keep you posted

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    1 person said 'NO'

    100930

    Posted by Rajan Murugan (7 years ago)

    I have switched to Rangatel a year ago and I really like the service. The only complaint I had is it takes about 5-6 minutes before you get any rep on the phone. I really liked music ring feature, nobody else in the VoIP industry has.

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    2 out of 2 people said 'NO'

    88960

    Posted by Seetharamireddy (7 years ago)

    (

    1) Bad customer care service, they don't know to response customers. Today I tried to communicate with online customer care, they kept me on hold and never responded back . I have almost tried 15 -20 times.

    2) Cancellation process is very tough. I am using Rangatel device for past one and half year, If I try to cancel my account they are asking me to send the packing Box ( atta pette) initially they send the device. They want same box other wise they asking me to pay 20 $.

    3) They have published customer care number as 1-877-RANGATEL . I don't know to to make a call to 11 degit number.

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    Yes - I had this service long back and all the time the call was dropping,the modem was heating quickly and customer care tried to resolve it but failed.Switched to Vonage it is little expensive but the call quality is awesome and never get call drop I heard Vonage is offering very good deals ($9.99/Month + tax). I found the below deal online
    Promo Price $9.99/mo for 6 MONTHS + $100 Restaurant.com Card! Vonage World Residential Plan with 1-Year Agreement + Online Only!

    6 out of 9 people said 'NO'

    86540

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    Rangatel.com Rating: 3.3/5 (24 votes cast) [10 votes came from reviews] 10 reviews by users total.

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