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Rail Europe Review + Feedback & Discussion

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Read 15 Customer Reviews for Rail Europe.

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User-Submitted Reviews of Rail Europe & Testimonials

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Posted by scott camp (7 years ago)

Rail Europe customer service agent completely misrepresented quality/amenities of the Artesia overnight trains (Paris to Milan). They lied about the first-class accommodations (size, luggage, private toilets, etc), length of the trip, meal/dining car. It was a complete scam by Rail Europe! Buy your tickets for the specific rail company yourself...Rail Europe completely conned me out hundreds of dollars knowing there is no recourse and they would not have to refund.

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Posted by Patrick Pirotte (9 years ago)

We were badly treated by Rail Europe. We were denied use of our pass on 2 attempts in France, told the train was full and made to pay full fair prices. The train was at least 20% empty, and we spent 700 on passes which were only 40% useable. when i asked for some sort of refund, i was denied because we had not gotten our reservations earlier. this was impossible as we arrived in bordeaux the day of departure. ALL trains were closed ALL day from Bordeaux to Paris. in 10 years of rail passes in europe, i have never been cheated so. don't look to rail europe for help, you won't get it.

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Posted by D. Johnson (8 years ago)

Booking No. 15.....7. Over 30 mins wait to phone a booking from UK to south of France. Resorted to website which couldn't complete my booking. returned to phone again. Another 30 minutes wait. Operator picked up on my incomplete order, told me the price and took my card details. The website had obviously defaulted to the most expensive option but I was so pissed off by the poor service that I just paid up to get it over and done with. Next day I realised that I could have flown to Australia and back for almost the same amount. Had not received the promised invoice so phoned to get booking amended. They refused, banged off an email invoice immediately and told me "That's what you agreed to pay and that's what we've taken". I'll never use Rail Europe again.

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United Kingdom flag   Review came from United Kingdom.
68310

Posted by Linda Stewart (9 years ago)

Ref. #14314187

Costa Mesa, CA

I am giving Rail Europe a 2 because the agent (wpweb) gave us facing window seats on the side of the train with four facing seats. We were hemmed in completely by the two people beside us who got the aisle seats. Across the aisle there were two seats facing each other, both having the window and the aisle, with no strangers keeping them prisoner from even going to the bathroom. We booked 2 months in advance. There were plenty of seats on the two person side of the train. So why would the agent do that???? And since we had never traveled by train before, we trusted that the agent would give us good seats. BIG MISTAKE!

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53550

Posted by lamaks13 (9 years ago)

They sold tickets to Eurostar train to me and my wife located separately and facing backward to the train direction. Phoned them but was refused to change the seats. They provide a useless service in all aspects. Avoid at any cost and use direct web sites of the Europe carrier.

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37750

Posted by Robin DelRosso (9 years ago)

While I find buying and receiving tickets for Rail Europe very easy and efficient, the meal vouchers are a real scam. The cost per voucher is 38 USD and one gets 15USD worth of food. I purchased 9 of them for myself,friends and family for a trip from Paris to Aix for 5 persons and 4 more for 2 persons going from Aix to Lyon and Lyon to Paris. The first leg for 5 persons was really bad because there was no wine or beer and so we got water and sandwiches. The next leg for 2 persons we got nothing because there was no bar car or dining car open. the last leg 2 of us got a sandwich,a beer and dessert which the attendant pointed out was worth approx 15 dollars US.

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34720

Posted by jan orlowski (9 years ago)

I give Rail Europe one star. They are highly unreliable and I warn strongly against making any plans with them unless you do this more than three weeks ahead. I have ordered an economy ticket from Munich to Milan. On their website they say that it takes up to 48 hours to complete the order. If it is ok they are sending you the ticket via UPS. After having waited 48 hours and making all the travel arrangements with my friends I got an email from Rail Europe after 55 hours that the fare is no longer available. But they can offer the same ticket with a surcharge of 120% (i.e. more than double the price). Don't do any business with Rail Europe!

You can buy tickets using a credit card with better discounts on English-language website of most European railway companies such as Deutsche Bundesbahn or SNCF. Rail Europe is a rip-off. They lure you with deep discounts which then rarely materialize.

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Posted by Jimbo (9 years ago)

Terrible site, terrible service, rip off fees. Look elsewhere.

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30020

Posted by Dan (9 years ago)

I planned and bought all of my rail passes on the rail europe website. The passes along with the schedule and maps arrived after three days of purchasing online. Our trip was wonderful and the trains was relaxing and comfortable.

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28640

Posted by Will183 (9 years ago)

raileurope.com website is very comprehensive. I was impressed by the selection of available trains and how easy it was to booked online. Once booked a service rep would contacted me about the confirmation and that my ticket would be sent through fedex. As promised I got the ticket the following day. I really like the efficiency of this service.

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28630

Posted by Jules (9 years ago)

I had an outstanding experience with Rail Europe for my Europe excursion. We got the tickets via ups. Although the fess are a lot higher than if I purchased it in Europe. It was more useful for me to get the tickets in the states because I can reserve long distance trains and use it immediately upon arrival to Europe.

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Posted by JL (9 years ago)

There are many passes that you can purchase on rail europe. One can travel to as many as 17 countries. We got the eurail/drive pass, which can get 4 days of train travel in and out of Austria, Finland, Germany, Sweden, etc. So much ground can be covered in a shorter time. We had a very memorable trip.

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28610

Posted by Ben (9 years ago)

Rail Europe Eurostar trains are fast and clean. We had seats in first class and found the train to be spacious and comfortable.Service was efficient and friendly. I like traveling by train in opposed to flying because there are no security and baggage delays.

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28600

Posted by charlotte Hoffman (9 years ago)

Anniversary promo was a scam.

Customer service was rude.

I was poised and ready and the site would not let me complete the transaction at exactly 12;00 EST, May 12th, 2009

It seemed a ploy to increase traffic on their site.

I've used the passes in the past and they do not save money and often do not even offer that much convenience.

Would never use this company again.

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27880

Posted by GREG (10 years ago)

I used RailEurope.com to buy my train passes for our Europe vacation. Our totals were over $600 so we got free shipping which was nice. We had a terrific and memorable time visiting all many famous cities in Europe.

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Rail Europe Rating: 3.0/5 (28 votes cast) [4 votes came from reviews] 15 reviews by users total.

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