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QualityBath.com Review + Feedback & Discussion

QualityBath.comYou can write a review for QualityBath.com and also view its ratings and comments posted by others.

Read 10 Customer Reviews for QualityBath.com.

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User-Submitted Reviews of QualityBath.com & Testimonials

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Posted by arakashi (6 years ago)

They are great...

I have purchased online a number of items from Quality Bath, including faucets and 2 Nameeks vanities. Everything shipped quickly, and I was updated as to the status of the orders at all times. I also called to speak to a customer rep to get advice about faucets/drains. They were very helpful and friendly. The

The main reason that I wanted to write this review however is to commend their returns department, in particular Janet in returns. I bought a very expensive vanity from Nameeks (Fly FL8), and called Nameeks before ordering to find out the dimensions of the ceramic sink that comes with the base (they only publish the vanity base dimensions). The Nameeks people told me that it was 1 inch bigger than the vanity. I placed the order, and my plumber plumbed for the dimensions I gave him (based on their measurements). Low and behold, when the contractor went to put in the sink, it was almost 2 inches bigger than what I'd been told. I tried dealing with Nameeks directly, and they basically blew me off. So I called Janet at Quality Bath, and she was AMAZING. She totally took care of me, and resolved the issue (I was able to exchange the too-big sink for another that will actually fit, so I don't have to re-plumb the whole bathroom). She went out of her way to resolve the situation. She solely turned a very negative/bad/annoying situation into a positive one, and I am very grateful to her, and would recommend Quality Bath because of her and her hard work.

Pros:
  • Selection
  • fast shipping
  • low prices
  • great customer service
  • Cons:
  • it's hard to search on their website (more filters would be good)
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    Posted by Becky Li (9 years ago)

    Bought my third order from quality bath. Their customer service reps are very helpful. Thought their prices was great and I have received all three orders on time.

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    2 out of 2 people said 'YES'

    28780

    Posted by Kurtis (9 years ago)

    We bought the Hansgrohe bar faucet from QualityBath to upgrade the one we had in the kitchen. The final incentive was the additional 7% off we got. Shipping was quick and the faucet was as described. We certainly would do business with these guys again.

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    2 out of 2 people said 'YES'

    19310

    Posted by ROb (8 years ago)

    I've purchased many items from Qualitybath.com - and have had some minor problems that they've worked out for me. Excellent service and some of the best prices. Highly recommended.

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    1 person said 'YES'

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    Posted by Christy W. (9 years ago)

    Quality Bath has a great selection of products. Their customer service is very professional. Email questions were answered fairly quickly in regards to my purchase. Its pretty wonderful to see that shipping was free too as some of these items are extremely large and heavy.

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    Posted by Susan (9 years ago)

    First of all I like to say that Quality Bath online have supreme customer service. I recently placed a large order to redo by bathroom and their sale associate helped me on the phone. Together we were able to come up with a customized solution that I love.

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    28790

    Posted by WheninParis (9 years ago)

    I purchased some bath cabinets through qualitybath.com. When the cabinets came, the quality was very nice with a granite counter top and two mirrors. Although I was a bit skeptical purchasing this item online, but I found them to be the most economical. Will purchase from them again.

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    28770

    Posted by Alan Bown (5 years ago)

    Not responsive

    Ordered a shower head, rated by them best pressure. NOT Dribbled out of the head, Head did not come with hose. Installed hose it leaked. ~30 for a return, ~60 days and still no credit.

    If your looking to spend time to deal with problems this is certainly the company to make purchases from

    I will never grace their door again

    Pros:
  • responsible price
  • Cons:
  • customer service takes for ever
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    Posted by Kim Killian (8 years ago)

    I purchased a vitabath jet tub from Quality Bath site. I ordered a vitazone which is a santizer system which attaches to the tub. The tube attachment was heated to stretch over the cut off plastic piece to the tub. A plastic tie clip was used vs metal. It leaks... I have called and sent voice mail - nothing. The tub is fantastic but the vitazone was shoddy workmanship. Quite disappointed. I wouldn't use the site again. I wasted 300+ for the santizer. I have heard nothing from them. It's hard to believe after spending so much money with them their customer service would be so indifferent. I hope this helps others.

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    1 out of 2 people said 'YES'

    54700

    Posted by Will (9 years ago)

    Qualitybath.com kept me informed on my merchandise as soon as I ordered it online. Thought the sink I purchased was described as is. They are a very reliable source for all my bath and kitchen purchases.

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    Qualitybath.com Rating: 3.3/5 (11 votes cast) [4 votes came from reviews] 10 reviews by users total.

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