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PrivateMDLabs Review + Feedback & Discussion

PrivateMDLabsYou can write a review for PrivateMDLabs and also view its ratings and comments posted by others.

Read 10 Customer Reviews for PrivateMDLabs.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 2 people rated the prices offered by the store a score of 5.5
How long did it take for you to get a reply from customer service? - 240 hours on average experienced by 2 people hour(s)

User-Submitted Reviews of PrivateMDLabs & Testimonials

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Posted by Carl (9 years ago)

I was paying out of pocket for frequent lab tests that my usual lab did not provide. I used Private MD Labs and got the test done in the special lab and actually paid less than I did when going on my own. The service was great online, the lab accepted the paperwork with no question and the results were back to me on Monday after a Friday visit to the lab. I will use it again and recommend to friends, family.

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7 out of 7 people said 'YES'

54680

Posted by Tina (9 years ago)

EXCEPTIONAL Service!!! I saved over $200 by using Private MD Labs from what it would have cost me by going through my doctor. The individuals answering the phones (I talked to 3 different reps before ordering) exceeded my expectations and went over and above to help me pick out panels that would include several tests I needed. Although some tests were duplicated in the 3 panels I purchased, it was much cheaper for me to purchase the panels vs purchasing only the individual tests needed separately. The speed in which I received my orders to take the tests and then the results from the tests taken was unbelievable fast. I even told my doctor about Private MD Labs and he is going to let his other patients who do not have insurance know about them. This is a GREAT SITE!!! I would highly recommend it to other uninsured individuals.

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5 out of 5 people said 'YES'

53620

Posted by tom (4 years ago)

Worked fine for me

I wanted to get a blood test without going through all the fussing and expense of getting my doc involved.

So, I completed the online application on Sunday, was then sent the authorization order and printed it, showed up at a LabCorp facility at 7:30 am on Monday without an appointment, only waited 5 mins, and had results furnished to me in a PDF file at 8:10 am on Tuesday.

Worked just fine for me and I recommend it for anyone.

Order Date: 2014-07-13

Date Received: 2014-07-15

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2 out of 2 people said 'YES'

161170

Posted by Ed Terry (8 years ago)

An excellent site for ordering lab tests for those who know exactly what they want.

I would not recommend it for people unfamiliar with blood tests since there is not check for duplicate tests.

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2 out of 2 people said 'YES'

89490

Posted by Allen (8 years ago)

These folks helped me when other labs either would not or could not. It took some time and effort on their part to research my particular issue and I am quite appreciative of the service that I received.

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1 person said 'YES'

85620

Posted by Tim (9 years ago)

This is a great service, customer service is top notch!

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1 person said 'YES'

44380

GE CE reviewer photoPosted by GE CE (1 month ago)

Incompetent

Private MD Labs charged ma $60 for a certain hormone testing, and a week later I got a Labcorp invoice for $400. Aside from the serum hormone results there was a blood panel with a few other markers , which I never purchased and requested, and the website staff told me it was done by accident. Now they are trying to"reach a decision and inform me on an outcome. "??? How outrageous that sounds?! I have been using 2 other sites for testing for years, and this was the first time I ve tried those people and will definitely will be the LAST! Lack of professionalism and no competence!

Bought: hormone testing

Order Date: 2018-10-19

Pros:
  • none
  • Cons:
  • slow communication
  • unprofessional
  • incompetent.

  • Customer Contacted PrivateMDLabs Via:
    support@privatemdlabs.com

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    169840

    Posted by Max Wildman (4 months ago)

    Terrible customer service and a total scam!

    Please don't do business with this company!

    I paid $169.14 for some testing before my mother got sick (and ultimately died) and wasn't able to get the testing done before there self determined expiration date of the testing I paid for. They didn't have any remorse or concern about refunding me, even though I obviously had extenuating circumstances. I tried to talk to a "manager" and she wouldn't give me her name and ultimately hung up on me.

    This is a terrible company and I will NEVER do business with them again. Avoid them!

    Bought: STD Panel.
    Order number 14435_.

    Order Date: 2017-10-01

    Date Received: 2017-10-02

    Cons:
  • Bad customer service
  • doesn't offer any refunds despite extenuating circumstances
  • hung up on me during a phone call

  • Customer Contacted PrivateMDLabs Via:
    (877) 283-7882

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    169610

    Posted by Jack (8 years ago)

    Very expensive. My cd57 cost more than double what it cost at Labcorp with a Docs script. Same goes for their babesia test--- more than double what igenex charges.

    Their tests for both Lyme and babesia were negative while positive at Igenex. Also, their Lyme Antibody test do NOT check the ultra-important 31 and 34 bands.

    I'm still giving them a 3. Great support. Friendly Nd it takes the doc cost out of the equation.

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    2 out of 4 people said 'YES'

    112210

    Posted by Jim S., Chico, CA (9 years ago)

    BEWARE! On order No. 19168, I ordered a couple of tests not realizing 50% of the test were DUPLICATES! As a result, I'm paying TWICE what I should for my lab work. They (Privatemdlabs.com) expect you to spend an hour or so to decipher what each "Panel" includes and/or doesn't include. The customer service I received with my complaint sounded more like someone trying to climb a corporate ladder rather than someone concerned with upholding their reputation. The 252 word banter email I received from them was one of many emails that did not address the solution. Check with your local Lab first BEFORE you use Privatemdlabs.com. My guess is your local Lab will be cheaper. Too bad there isn't a 0 star rating.

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    11 out of 13 people said 'NO'

    50680

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    Privatemdlabs Rating: 2.8/5 (49 votes cast) [10 votes came from reviews] 10 reviews by users total.

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