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Coupons/Deals  ·  New Promo Codes/Coupons  · August 18, 2018

PRET-A-BEAUTE.COM Review + Feedback & Discussion

PRET-A-BEAUTE.COMYou can write a review for PRET-A-BEAUTE.COM and also view its ratings and comments posted by others.

Read 13 Customer Reviews for PRET A BEAUTE.COM.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 5.34
How long did it take for you to get a reply from customer service? - 159.33 hours on average experienced by 3 people hour(s)

User-Submitted Reviews of PRET A BEAUTE.COM & Testimonials

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Posted by Kathleen Blakistone (8 years ago)

I would rate Pret A Beaute with 1 star. In December 2010, I ordered a Bebaroque Body Suit 920010001. I live in Venice, California and the order was sent out promptly and nicely wrapped. However, upon review the size of the one piece was more like an XXL than an L. I requested a return order # via email and had no response twice. Eventually I had to call on my own dime (no 800 #) and find out what was going on. After 2 days I received an email that it was not eligible due to a 7-day window for returns. When I made further inquiry via email, again there was no response.

In closing I would say the customer service was non-existent, the product I ordered was ill-fitting and despite the Christmas holidays they were strict in their 7-day return policy. I am stuck with the piece that does not fit. I will never shop there again and will make sure my friends do not either.

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HIGHLY DISAGREE!!! I read your comments before buying from PRET-A-BEAUTE and you made me so stressed that I had to press their customer service with tens of emails before buying just to see if they were non-existent as you say. They responded with patience to all my emails, and all my answers that I really felt secure buying from them. And I did!! I received my bag and bracelet in 1 day!!! in beautiful packaging and absolutely loved them! Your bad experience could be bad luck, as I had the best ever and from what I read a lot of people had excellent ones too.
I also agree! I have never been treated this badly before. I received a broken necklace from Pret a Beaute and have emailed and called their so called customer service for 6 weeks and they will not give me a new necklace or give me my money back. They answered my 2 first emails, but since then, they just ignoring me and never answers, even though I have sent them emails every week.

I would never buy from them again and I hope that no one else does either!
I agree entirely. The worst service I have ever received. When I sent an item back it took over a month to refund the money. I spent weeks making calls daily being told it was 'being processed'. I will never order from them again

30 out of 40 people said 'YES'

110460

Posted by Diana (6 years ago)

NO RETURN by using promotion code Pret A Beaute

I often shop on the Internet, but I never had such negative experience that the order rules are hidden by offering the promotion code! I'm not satisfied with quality of some of the goods. they do not answer on my e-mails and it is no possible to make return. I will never shop there again and will make sure my friends do not either.

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17 out of 20 people said 'YES'

Latvia flag   Review came from Latvia.
147180

AmandaF reviewer photoPosted by AmandaF (4 years ago)

Real product: Horrific After Sales Service

Bought cosmetic item from them. Customer service was quick before the purchase. Was able to answer any email questions in about a day. They confirmed that shipping to Canada was free and all duty will be paid by them. But DHL charged me duty, GST/PST, processing fee and COD charge totally $22. I emailed Pret-A-Beaute.com and was told I would be reimbursed but never did. Then they didn't answer any of my emails.

I believe the product to be real, but if anything goes wrong with your shipment I would not expect any service from them. Buyers beware! You have been warned.

Bought: Estee Lauder Serum

Order Date: 2014-09-04

Date Received: 2014-09-08

Pros:
  • Nice packaging

  • Real product
  • Cons:
  • Lied about no duties

  • Lied about reimbursing me

  • Next to no after sale service

  • Customer Contacted PRET A BEAUTE.COM Via:
    customerservice@pret-a-beaute.com

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    5 out of 5 people said 'YES'

    Canada flag   Review came from Canada.
    162950

    Posted by Njoy (4 years ago)

    Horrible experience

    Be forewarned about ordering from this company. Free shipping? Don't trust it. Never given as advertised.

    They make it next to impossible to return anything. There are confusing instructions on the website and the "customer service" is anything but helpful. They basically told me that I was paying so return it anyway I want. I will keep that email for my credit card company.

    The merchandise is over priced. It does not look like what is on the website. The quality is cheap and scratchy. They have even started to skimp on the once individual wrapping by lumping everything together.

    Horrible company. Horrible customer service. Horrible clothes. Deception and trickery.

    Bought: Order number 66134

    Order Date: 2014-06-11

    Date Received: 2014-06-17

    Pros:
  • None.
  • Cons:
  • Website.
    Placing the order and not receiving the advertised discount.
    Requesting that the order be canceled and receiving no response until they shipped it.
    Receipt of the poorest quality merchandise and merchandise that looked nothing like the picture. Website return instructions are contradictory.
    No return information in the package.
    No facilitation of return but email from customer service saying you are paying so return it any way you want.

  • Customer Contacted PRET A BEAUTE.COM Via:
    orders@pret-a-beaute.com

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    5 out of 6 people said 'YES'

    160870

    Posted by Jean-Yves Van Dyck (4 years ago)

    Avoid this site

    13/12/2014 I ordered a moisterizer from their site and received an email confirming the payment. An email with tracking number would follow. I never received such an email though when login in the staus of my order mentionned shipped. Eventually I contacted them true Paypal and I was given a none existing (DHL) tracking number !!!

    It is impossible to reach them via telephone:

    +39 029 29 58 613

    +30 210 81 00 340

    +44 20 3355 7057

    I think this site is a scam - a fraude. I will try to get my money back via Paypal.

    !!! Be very careful !!!

    Order Date: 2014-12-13

    Pros:
  • None
  • Cons:
  • No answer per Email
    No answer per Telephone
    Tracking number provided is not trackable or is a fake tracking number.
    You have to contact them via Paypal to get an answer.

  • Customer Contacted PRET A BEAUTE.COM Via:
    (004) 420-3355 x7057
    customerservice@pret-a-beaute.com

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    3 out of 3 people said 'YES'

    162730

    Posted by marina (4 years ago)

    awful experience

    Their customer support is awful, plus it seems they are based in Greece, where i sent my return. I will never buy again for sure no transparency at all when you have problems with an item. Item was broken and they never refunded they said it was my bad!

    Bought: bracelet kenneth jay lane

    Pros:
  • none
  • Cons:
  • support

  • Customer Contacted PRET A BEAUTE.COM Via:
    orders@pret-a-beaute.com

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    3 out of 3 people said 'YES'

    Italy flag   Review came from Italy.
    162080

    Posted by Dominique (4 years ago)

    GO AWAY QUICKLY!!!!!!!

    To all customers: AVoid This website… It has awful customer service, SALES ARE FAKE. Delivery is very slow. I was waiting for 3 weeks and finally i received larger size, so back to where the hell is their offices and waiting another 2 weeks or so… The quality is much better on the photos but in reality are very cheap.

    Pros:
  • packaging
  • Cons:
  • prices
  • delivery time
  • customer service
  • points stolen
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    3 out of 3 people said 'YES'

    Greece flag   Review came from Greece.
    161330

    Posted by michael bouchlis (3 years ago)

    Avoid this site

    never again...Still waiting my order...The phones are not working...none is aswering my phone call and my email...never again...Delivery is very slow and i wanted to cancel the order and no one is aswering to that too...

    Bought: clive christiane

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    2 out of 2 people said 'YES'

    Greece flag   Review came from Greece.
    163730

    Posted by Elaine Wathen (4 years ago)

    Never received Item or reply from customer service

    This is a horrible company to do business with. They will offer discounts and not honor them. I purchased an item on dec. 31 and they immediately took the payment. Never got the item and had to dispute via Paypal. Still waiting for refund. Don't buy from these guys!

    Bought: 500000200
    Kenneth Jay Lane Earrings

    Order Date: 2014-12-31

    Pros:
  • None
  • Cons:
  • Never Received item no call back or reply to email

  • Customer Contacted PRET A BEAUTE.COM Via:
    (617) 861-0134 x0
    customerservice@pret-a-beaute.com

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    2 out of 2 people said 'YES'

    163190

    Posted by jay (6 years ago)

    quality item/price

    i purchased a Dolce & Gabbana phone case at 50% off. The case was in the original box with authenticity cards and was beautifully wrapped! Their customer service is pretty good, answered my inquiries fairly quickly The only problem (though minor) was that it was one or two days late but that's not a big problem and possibly not their fault. I would recommend this site to buyers! Overall it was a good experience.

    Pros:
  • quality product
  • with original box and authenticity cards
  • beautifully wrapped
  • good customer service
  • Cons:
  • delivery took longer than expected
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    7 out of 8 people said 'NO'

    Australia flag   Review came from Australia.
    151330

    Posted by Em Dee (6 years ago)

    Great experience.

    Purchased a fendi bag. Arrived quick with customs duties paid by Pret a Beaute. Perfect condition and packaged beautifully - was a treat to open.

    I would recommend them. I am a very paranoid online shopper, and this site met my expectations!

    Pros:
  • beautiful packaging
  • decent prices
  • customs and duties paid for
  • Cons:
  • product still costly but cant change having expensive taste!
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    I absolutely agree with you!! Had the same excellent experience. I hope there were more sites like PRET-A-BEAUTE.COM
    I recommend them to all of you!!!

    13 out of 17 people said 'NO'

    Canada flag   Review came from Canada.
    144820

    Posted by Anglela Gasperi (6 years ago)

    GREAT Experience!!! / Highly Recommend

    Just bought a D&G bag and FENDI bracelet from PRET-A-BEAUTE!! I received it next day in a magical packaging. Absolutely original - just came from Fendi store - as I was too stressed about this. I will definitely by from them again as their customer service was also very good and patient with my lots of questions before placing the order.

    Thank you PRET-A-BEAUTE for this excellent experience!!

    Pros:
  • GREAT CUSTOMER SERVICE
    RECEIVED ORDER NEXT DAY
    MAGICAL PACKAGING
    GREAT PRICES
    ITEMS IN PERFECT CONDITION AS SHOWN ONLINE
  • Cons:
  • NEED MORE VARIETY
  • Was this review helpful for you?

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    16 out of 19 people said 'NO'

    Italy flag   Review came from Italy.
    145290

    Posted by Pam Witherspoon (6 years ago)

    EXCELLENT EXPERIENCE

    I placed an order with PRET-A-BEAUTE and received it shortly after. I just wanted to say it was the best experience I ever had online! it was all beautifully packaged and wrapped in their gorgeous box with a bow. It also included a wonderful bag of samples. Absolutely delightful experience and I will definitely place orders through them again.

    Pros:
  • VERY NICE PRODUCTS & PRICES
    IMMEDIATE DELIVERY
    BEAUTIFUL PACKAGING
    EXCELLENT CUSTOMER SERVICE
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    This comment is fake. It is written by Pret a Beaute themselves. I have had so many problems with them and showed them what people wrote about them online. The same day, this review was written...

    22 out of 28 people said 'NO'

    Greece flag   Review came from Greece.
    137400

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    Pret A Beaute.com Rating: 2.4/5 (42 votes cast) [13 votes came from reviews] 13 reviews by users total.

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