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Picaboo Review + Feedback & Discussion

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Read 5 Customer Reviews for Picaboo.

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User-Submitted Reviews of Picaboo & Testimonials

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Posted by Nora S. (9 years ago)

I've used Picaboo on several occasions to make photo books for our family. We're a nostalgic bunch. They are really well made. The version 2.0 software is easy to use, and I love those B1G1 free deals on them :-)

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1 person said 'YES'

15170

Posted by Anne Stapleton (1 year ago)

Picaboo Made Things Right

We have used Picaboo several times and are very pleased with the design tool and the quality of the printed books. Recently, Picaboo didn't ship out my order when they said they would and my books did not make it to my house before we left on vacation for Christmas -- even though I had paid for 2nd Day Shipping. I had to have a neighbor pick them up off my porch and overnight them to us before Christmas. The good news is that Picaboo refunded us both shipping charges. Because they made up for their mistake we will definitely use this company again.

Bought: Four 9X11 books (1 hardcover & 3 softcover)

Order Date: 2016-12-09

Date Received: 2016-12-22

Pros:
  • Good designing tool
  • Decent price with many special discounts
  • High quality printed books
  • Online version of the book available
  • Good Customer Service that has gone above & beyond
  • Cons:
  • Seemed to struggle with managing production times during Christmas Season

  • Customer Contacted Picaboo Via:
    support@picaboo.com

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    167730

    Posted by Connie Giles (6 years ago)

    Bait and Switch

    I bought a Living Social deal with Picaboo. I bought it because a canvas wrap was shown. When I tried to place my order, I was told the voucher could only be used with PRINTS. I have a HP professional printer at my home and have NO NEED for prints online. I was supposedly shown the page I ordered from, and it was completely different from the one I ordered. Bait and switch?? I would have rated this company as a zero if that had been a choice.

    Pros:
  • really none
  • I wanted a 1 1/2 inch canvas and there was not that modern option
  • Cons:
  • unfair
  • bait and switch
  • not user friendly site
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    141930

    Posted by Deirdre (7 years ago)

    The books are nice to have however if you have a problem with the picaboo software or like me had problems getting the software to upload the book correctly. When I brought this up to Jim I was told to bad its already ordered (I contacted them withing 1/2 hour of uploading) He however was kind enough to say he would reprint for a 50% discount. When I told him that I immediately contacted them like their policy said (within 1/2 hour) he stopped responding to me. Now I am working out a claim with the bank. Will never order through them again.

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    99530

    Posted by Jay Trachman (9 years ago)

    Outstanding, but then -- how could you miss??

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    3 out of 3 people said 'NO'

    26630

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