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Pfaltzgraff.com Review + Feedback & Discussion

Pfaltzgraff.comYou can write a review for Pfaltzgraff.com and also view its ratings and comments posted by others.

Read 9 Customer Reviews for Pfaltzgraff.com.

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User-Submitted Reviews of Pfaltzgraff.com & Testimonials

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Posted by maria (1 decade ago)

I just bought scoop bowls and plates from their website, and I honestly don't think that the quality of their products meet up to their prices (scoop is not the most expensive dinnerware, and I didn't expect a lot, still I was disappointed of the "not so great" quality for its price).

I also got bad experience with their packaging - many of the plates I order arrived broken. At first, they ask me to send the broken items to them, and I wasn't happy with that since there would had been a lot of work for me to pack all the 14 broken items, but thought that I had no other choices. But couple days later they called me and said that I didn't have to send the items after all, which was nice of them.

Even though they were nice about canceling their request of returning items, I wouldn't recommend buying their stuff from online. Their packaging is pretty bad, on less you make sure that they pack you stuff right -it'll save you a lot of time and trouble, because they don't accept returning items from online orders at their local stores. it could take weeks for them to send you the replacement.

I hope this will be helpful to you! :)

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Posted by Ann89 (7 years ago)

I placed my order 3 weeks ago. When it wasn't received I called and was told "they're getting it together now". I waited but it still wasn't received. I just got off the phone with customer service. The person I spoke with told me the item I ordered had been discontinued and was no longer available, and that "we cancelled your order on December 3rd." Apparently, they didn't feel it was necessary to notify me of that. I doubt I'll ever do business with them again and certainly won't recommend them to anyone.

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Posted by Dian (8 years ago)

I placed an order at 5pm on a Sunday night, and called 10am next morning to cancel the order. I was told it was not shipped yet, but they could not cancel it and it was being sent, thereby forcing me to incur return postage fees. VERY BAD CUSTOMER SERVICE. I will NOT buy from them again.

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Posted by Eva (7 years ago)

I have been a Pfaltzgraff customer for many years and am deeply disappointed to hear that you plan to discontinue the Heirloom pattern. Would appreciate your consideration regarding the reissuing of certain pieces from the past or even new pieces; i.e. brown sugar container, wine glasses, bread and butter dishes plus many more. Hope to see Heirloom once again on your list of prominent patterns issued by your company.

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Posted by PradoC. (9 years ago)

The sets on pfalzgraff are quite fun and attractive. I love the colors and I tend to mix and match some different colored pieces. The shipping for order is always fast and well packaged. Excellent deal.

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Posted by Linda29 (9 years ago)

I got my first dinnerware from pfaltzgraff.com a few years ago and at the time it came with an extra set of glasses. These dishes are wonderful and are dishwasher safe and microwavable. The website is really easy to navigate and it even gives good ideas for table decoration.

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Posted by SARAH (9 years ago)

My sister turned me on to Pfaltzgraff dinnerware and I'm so happy she did too. They are reasonably priced. The stoneware is of quality and there are a lot of different design patterns on their website. I have two sets and am looking forward to getting my third soon.

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Posted by Sandee (9 years ago)

Plaltzgraff dishes are a great gift items. I gave my mother the napoli ware and she was over the moon with them. The dishes are hand painted and the colors are reminiscent of the coast of italy. She uses them mainly when she has summer backyard parties.

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Posted by Mich (9 years ago)

I replaced my old chipped dishes with the Pfaltzgraff blue ridge set. The dishes are so modern and exquisite. I love the size of the bowls and plates. Its the most wonderful set that I owned.

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Pfaltzgraff.com Rating: 2.7/5 (10 votes cast) [1 vote came from reviews] 9 reviews by users total.

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