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PEX Universe Review + Feedback & Discussion

PEX UniverseYou can write a review for PEX Universe and also view its ratings and comments posted by others.

Read 7 Customer Reviews for PEX Universe.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 10
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of PEX Universe & Testimonials

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Posted by Cliff Peterson (6 years ago)

Advertises product as being in stock when not in stock

They advertise product as in stock and shipping with in one day when they don't have it. Even after they send you a message that it is out of stock and won't be in stock for weeks in the future they still advertise as being in stock. When you call and cancel your order and they say they will credit your account they don't. Be warned when doing business with them.

Pros:
  • Advertise low prices and quick delivery.
  • Cons:
  • Don't actually have product
  • fail to refund your money when they say they will.
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    9 out of 9 people said 'YES'

    145070

    Posted by Phil (7 years ago)

    I placed an order here, I never received an email confirmation (hence, no order number).

    I was informed 30 hours later that they, PEXUniverse.com, were out of stock on PEX of all things. What kind of store calls itself PEXUniverse and goes out of stock on PEX?

    Walpole, MA

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    10 out of 14 people said 'YES'

    103960

    Posted by Elizabeth (5 years ago)

    Horrible customer service

    The horrible customer service representative at this company who after taking WEEKS to deliver what we did order (they said they couldn't figure out how to charge my card the first time) they then sent a second item that we did not. Mind you this was not a small item that was sitting in our front yard for WEEKS from when we told them about it (the day it was delivered) until when they picked it up. They have since refused to take the item that I never ordered back and have threatened to charge me another $900 for something I did not order. This company needs to either be shut down or completely overhauled because they are CLEARLY incompetent and they blame others (me, FEDEX) for their inability to do their job properly.

    Bought: Water heater

    Order Date: 2013-04-24

    Date Received: 2013-06-05

    Pros:
  • None
  • Cons:
  • Customer service - threats
  • time to deliver.
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    4 out of 4 people said 'YES'

    156040

    Posted by k mcgrath (6 years ago)

    absolutely the worst!

    I placed my order for all the items i needed to complete a hydronic floor system.

    3 days after they were paid and IM expecting to see my items delivered i get a call the pump is not in stock

    will take another week or two ..

    Order was never shipped and all items showed in stock when i placed it..

    They never bothered to ship anything and wasted my precious time as its imperative to get this greenhouse heated temps are freezing now ...

    They have jeapordized everything ..

    Complete idiots.

    Pros:
  • None
  • Cons:
  • Inaccurate claims
    Negligence
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    4 out of 4 people said 'YES'

    145880

    Posted by newton (7 years ago)

    Great store

    Absolutly fantastic. I thought it would take a few days to arrive. It showed up the next day! Their pricing is much better than I've seen other places too.

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    6 out of 10 people said 'NO'

    130290

    Posted by lenny_dillard (7 years ago)

    On time delivery

    On time delivery,products as advertised, well packed Highly recommended seller. Would buy again anytime sooner. Great site, easy navigation.

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    5 out of 7 people said 'NO'

    130300

    Posted by Garry (7 years ago)

    This PEX Tubing store have most affordable price on PEX Tubing

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    7 out of 10 people said 'NO'

    112610

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    Submit a Pex Universe review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by PEX Universe? You can write a Pex Universe complaint or post a warning about Pex Universe including Pex Universe's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

    Pex Universe Rating: 2.4/5 (25 votes cast) [7 votes came from reviews] 7 reviews by users total.

    Pex Universe Review Ratings Distribution Chart
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