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Pens.com Review + Feedback & Discussion

Pens.comYou can write a review for Pens.com and also view its ratings and comments posted by others.

Read 3 Customer Reviews for Pens.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 5.05
How long did it take for you to get a reply from customer service? - 19 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Pens.com & Testimonials

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Posted by dan ross (6 years ago)

Horrible Quality

I ordered a box of 1000 personalized pens, I would say almost 100% of them either will not write, or write for a sentence or two before NOT writing. No amount of scribbling, licking the tip or any other trick works. These pens are AWFUL,I wouldn't take them for free! BEWARE!

Pros:
  • There are no "pros"... the pens don't write.
  • Cons:
  • Hahahaha
  • really? Yes
  • the "con" is the product! They don't write...
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    Our batch also was defective, the "plungers" on a majority of the pens would not stick in the writing position. Pens.com asked that we send the batch back for "quality testing". THEIR testing did not prove anything was wrong with our pens, so they offered to mail back the same pens! We knew for a fact that most pens in that box were non-functional and useless, so we asked for a refund instead. Their reply? "Since there were no defective pens found by our quality testing, we cannot refund your money. Would you like us to send the pens to you?"

    Why would we want our broken pens back?!

    Useless customer service, and an obviously non-existent "quality testing" process.
    WILL NEVER BUY FROM THEM AGAIN.

    1 person said 'YES'

    140490

    Posted by michelle McDowell (8 years ago)

    The site was easy to manuever versus the million others I have viewed. This is the one I am buying from.

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    1 person said 'YES'

    77670

    Posted by zane ellison (7 years ago)

    twice burned

    pens.com not only put the wrong phone number on my first order but has done it again to my last order. i now have 300 pens with the wrong business phone number on them.their resolution was to offer me a 10% discount for a mistake that they made. still sitting here with 300 pens i cannot give out.

    Cons:
  • will not take responsibility for their misprint
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    1 person said 'NO'

    137300

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    Pens.com Rating: 3.2/5 (13 votes cast) [2 votes came from reviews] 3 reviews by users total.

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