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Pass4Sure Reviews 28 Feedbacks & Discussions

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Read 28 Customer Reviews for Pass4Sure.

User reviews of Pass4Sure.com and the quality of guides and customer support.
Pass4sure is a leading IT certification study-guides software online which prepares for exams from CISCO, Microsoft or CompTIA, Oracle and more.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 6 people rated the prices offered by the store a score of 1.34
How long did it take for you to get a reply from customer service? - 81.67 hours on average experienced by 6 people hour(s)

User-Submitted Reviews of Pass4Sure & Testimonials

Sort Reviews by: Best Rated or Newest

Posted by Wil Vargas (2 years ago)

MONEY BACK GUARANTEE - false advertisement

I thought I'd share my experience with the community. I contacted Pass4sure via chat concerned that the CISSP domains in there practice exam software was out of date and that I was concerned since I'm taking the test on 15 Mar and didn't want to fail due to outdated information. Please read through the chat transcript below for details. Through this unpleasant experience I also found out that their MONEY BACK GUARANTEE does apply to all exams. It does NOT apply to ISACA, Avaya, CISSP, EMC, HP, Oracle, PMI, SAP and SSCP certifications, so if you fail or want your money back you wouldn't get it for the above mentioned exams.

Chat Transcript

Visitor: Guest

Operator: Cindy

Company: pass4sure

Started: 6-Feb-2013 9:14:24 AM

Finished: 6-Feb-2013 9:44:20 AM

9:14:36 AM:

Call accepted by operator Cindy. Currently in room: Cindy, Guest.

9:14:52 AM: Cindy:

Welcome to live assistance, how can I help you today?

9:18:05 AM: Guest:

I recently bought the CISSP exam but noticed that the domains listed are the old domains not the new domains. For example in the new domain structure for CISSP there is a domain called Software development Security, but in your CISSP Exam software it has the old name.

9:18:42 AM: Guest:

There are others. My concerns is that the questions are not current with the latest version of CISSP

9:20:10 AM: Cindy:

till now this is the latest material we have if there is any updates our product team and experts will update it

9:21:33 AM: Guest:

so are you saying that your team is behind and your exam material is out of date?

9:22:49 AM: Cindy:

as i said till now this is the latest edition our team will update it and it will be on our site soon

9:24:13 AM: Cindy:

anything else?

9:25:08 AM: Guest:

when will it be updated? I have my CISSP exam on 15 Mar and don't want to study outdated material and fail.

9:26:11 AM: Cindy:

there is no estimated time for updates

9:28:35 AM: Cindy:

anything else?

9:29:59 AM: Cindy:

good day

9:30:00 AM: Cindy:

bye

9:30:01 AM: Guest:

what is the process if you are not satisfied with your product and want a refund. I'm investing 6 hrs a day and a bunch of money and don't want o

9:30:49 AM: Guest:

take the exam and fail due to outdated material

9:32:04 AM: Cindy:

our material is not enough to clear this exam as we are not providing real exam material for this product we only provide practice exam material for this product

9:32:25 AM: Cindy:

there is no passing and money back guarantee

9:33:35 AM: Guest:

what? per your website site it states "Pass4sure has a remarkable Candidate Success record. We're confident of our products and provide a no hassle money back guarantee. Should you fail your exam after buying our products we will refund the full amount back to you. Thats how confident we are!

9:35:31 AM: Cindy:

that is the default template Courses, ISACA, Avaya, CISSP, EMC, HP, Oracle, PMI, SAP and SSCP except these exams we provide guarantee on all the exams

9:37:25 AM: Guest:

sorry but your sentence structure is poor and not clear what you are trying to say. Are you saying that the guarantee doesn't apply to ISACA, Avaya, CISSP, EMC, HP, Oracle, PMI, SAP and SSCP?

9:39:26 AM: Cindy:

yes guarantee doesn't apply on the above mentioned exams as we provide practice exam material for these exams

9:40:00 AM: Cindy:

and guarantee template is a default template it appear on every page

9:42:18 AM: Guest:

That is false advertisement since your website doesn't state MONEY BACK GUARANTEE except ISACA, Avaya, CISSP, EMC, HP, Oracle, PMI, SAP and SSCP. Very unprofessional business practice.

9:44:04 AM: Guest:

I will have to go the numerous chat sites to let folks know but prefer that you make it clear on your site. Very disappointed with your operation and will not use your product again.

Pros:
  • Since I've not taken the exam as of yet
  • I'm not sure how outdated the material is.
  • Cons:
  • Customer service is unprofessional
  • MONEY BACK GUARANTEE is not clear that it doesn't apply to all certification exams.
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    The review was helpful, bacause i had intention of purchasing the practice test but i'll have to think twice.
    The review was helpful, bacause i had intention of purchasing the practice test but i'll have to think twice.

    18 out of 18 people said 'YES'

    151170

    Posted by BadBoy (4 years ago)

    Pass4sure's CompTIA SY0-201 exam product is not worth the cost. Of the 651+ questions and answers, only four (4) acutally appeared on the real exam. I passed the exam and can honestly say that is wasn't with Pass4sure's product assistance. My advice, go elsewhere if you are interested in quality and accuracy.

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    10 out of 12 people said 'YES'

    115520

    Posted by UnhappyConsumer (3 years ago)

    Poor product quality

    Pass4Sure's product quality leaves me convinced that they rely on paying customers to provide correct material. I purchased the 1z0-533 exam prep and found 11 incorrect answers. Had I taken the exam and provided their exact answers, I would have failed. When I brought this to their attention, they would not offer any sort of refund - instead offered another exam. I don't trust any of their product now.

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    I am in the same situation, I bought this exam 1z0-533 and I found several errorsand missing questions. Could you share your correct answer? Next week I will apply and I need to pass. My email is walterbg@me.com
    Thanks,

    7 out of 7 people said 'YES'

    133850

    Posted by IT guy (2 years ago)

    Pass4sure is nothing short of a scam

    These people are offering an inferior product. they are clearly misrepresenting the quality of their exam questions. I bought the 640-802 CCNA exam prep questions AND THEY WERE CRAP. There were no explanations of answers, and no virtual questions. DO NOT BUY THIS PRODUCT. I contacted their customer support to request a refund. They said they never advertised the quality of the product and would not issue a refund. Again, DO NOT BUY THIS PRODUCT.

    Pros:
  • NONE
  • Cons:
  • Terrible quality
  • terrible customer service
  • will not issue a refund
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    5 out of 6 people said 'YES'

    146070

    Posted by Alan (2½ years ago)

    DO NOT BUY

    I use to be a big fan of Pass4sure until after my past 3 experiences GCIH, CHFI, & Linux Security.

    GCIH was not even close to the real exam. Maybe 2 questions accuracy.

    CHFI was poorly worded and looked like a 3rd grader put it together. A paragraph might be duplicate sentences and worded incorrectly.

    Linux security I was unable to download due to poor internet connection in the desert while being deployed. I downloaded CHFI and Linux within 4 hours of each other however Linux was not available for download from pass4sure. They fixed this issue but not until after I was deployed. Their email and sorry customer service skills are listed below word for word.

    Hi,

    Sorry, we don’t offer the refund, after the availability of exam in your user center.

    Best Regards.

    Pass4Sure Billing

    billing@pass4sure.com

    Pros:
  • None
  • Cons:
  • Bad questions
  • no refunds after contacting customer service 6 times. Bad communication. Inaccurate questions on GCIH & CHFI & unable to download Linux security from website
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    Hi,

    I am Ashish, I also agree with you totally, I had purchased the q n a for Photoshop ACE CS5, the question sets were not more than 3 -4 questions similar in the real test engine out of 64 questions, when confronted and asked for either update or refund, the bllling team and the support team of pass4sure treats you like some dirt.

    BEWARE of the quotes of the site for 100% genuine... or such are just fake.

    Ashish Raksha

    3 out of 3 people said 'YES'

    140570

    Posted by MatC (8 months ago)

    Pass4sure Rip Off

    Rip off! I ordered a GSLC online and printed test package but they charged me twice and were unapologetic when I asked for a refund of one. They offered me 40% off an order in the future! When I tried to download the online part, it would not install. My books have still not arrived by the 25th of March and I ordered them (Twice) on the 3rd…

    Bought: GSLC

    Order Date: 2014-03-03

    Date Received: 2014-03-04

    Pros:
  • None
  • Cons:
  • Books never arrived...charged me twice with no refund.

  • Customer Contacted Pass4Sure Via:
    support@pass4sure.com

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    3 out of 3 people said 'YES'

    159830

    Posted by Lacey G (10 months ago)

    Horrible Customer Service/Rip-Off

    Pass4Sure might be alright, as long as you don't run into any issues with the product. Worst customer service ever. The Pass4Sure software is way overpriced if you ask me, and I had issues accessing the software and customer service was very rude and unaccommodating. I am very disappointed and I feel like I got ripped off. Buyer beware.

    Bought: Security + sy0-301

    Order Date: 2013-10-15

    Date Received: 2013-10-15

    Pros:
  • Rip-off
  • Cons:
  • Rip-off
    Customer Service is terrible
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    3 out of 3 people said 'YES'

    159200

    Posted by Google Certified (2½ years ago)

    DO NOT BUY the GOOGLE Adwords Exam

    It would be good for studying, but for passing the exam. RUN AWAY! None of the questions appear on the test AT ALL. Also they do offer a full refund but every test is worth $1 so you can get a buck back if you fail. Site is a joke if you want to pass the test.

    After using that I got 91% on the first try! passed the test!

    Pros:
  • Good for studying
  • Cons:
  • But they say you will pass the test and none of the questions are on the exam they give you
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    1 person said 'YES'

    Canada flag   Review came from Canada.
    137890

    Posted by Gina (1 month ago)

    CBAP Exam

    I took the CPAB exam today. This company assured me that the questions were the exact questions for the exam. There were only 4 or so questions from their material that I actually saw on the test. I am glad that I had enough common sense to study the book and other material to pass the exam. Purchase at your own risk.

    Bought: CBAP

    Order Date: 2014-08-08

    Date Received: 2014-08-08

    Pros:
  • None
  • Cons:
  • The company is a scam. They don't have actual exam questions.
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    161970

    Posted by ExamCramer (5 months ago)

    Worth the spending

    I studied long and hard for security+ SY01 401 exam, believe me 200 hours in 3 week. however when I was looking for practice exam, I used pass4sure , although I was a skeptic at first. However when was in the exam center taking my test I realized it was the right thing I did by choosing my practice exam material via Pass4sure, majority of the questions were part of the sample quesitions that I got from them. Some of the questions that I were not there about 10% were covered by my understanding of the material. I scored a high number close to 95% on the exam. you should supplement your studying effort with Pass4sure practice questions.

    • it covers multiple choice

    • simulation questions.

    I had 1 question in the practice pdf that had no answer at all. that is why I am giving 4 stars.

    Bought: Comptia Security+

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    Hi, are all the questions are the same on the test? Thanks.

    1 person said 'YES'

    161010

    Posted by Rao65 (10 months ago)

    fake : CTFL-001[ISTQB Certified Tester Foundation Level]

    Never go for this. Money guarantee is a false statement.

    Not a single question came.

    Paid 49$. Got 65 Questions. Lost 250$ exam fee.

    Want to attend for ISTQB-ASTQB Certified Tester Foundation Level.

    Customer care never return your call, email.

    Online chatting asks to drop an email and you never get an answer for your email.

    Bought: SWREG ORDER NUMBER: U5929856702
    CTFL-001 (PDF)
    ISTQB Certified Tester Foundation Level

    Order Date: 2014-01-02

    Pros:
  • there is no pros
  • the prime purpose is not servered
  • Cons:
  • Not a single question is correct
    no customer care response
    Costly 49$
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      +2

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    2 out of 2 people said 'YES'

    159240

    Posted by Rebel Yell (1½ year ago)

    I have had success

    I have used them 5 times for HP and Symantec certifications. I've nearly aced each test I took using Pass4Sure. I've read some of the other reviews. It sounds like "it depends" on the product you're studying for. I'm glad I've had success with those I've taken. IT seems as though others are not so good. I probably won't venture beyond Symantec when using pass4sure.

    Pros:
  • Test engine
  • Question Filters
  • Was this review helpful for you?

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    1 out of 2 people said 'YES'

    152110

    Posted by bob (1½ year ago)

    Test I took was VERBATIM from Pass4Sure

    I was very pleasantly surprised. The wording on the actual test was exactly the same as the pass4sure test. I used it as a supplement after studying hard. I needed to actually understand the material for my job, but ALSO pass the damn test, which would have been very difficult without pass4sure. I will be a repeat customer for sure.

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      +2

      -4
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    4 out of 6 people said 'NO'

    154700

    Posted by John (4½ years ago)

    Good Stuff! I passed my CCSA with pass4sure now Im ready for CCSE.

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    5 out of 5 people said 'NO'

    Canada flag   Review came from Canada.
    59650

    Posted by Ashish (2½ years ago)

    Alert! pertaining to study dumps of pass4sure

    Hi, My order no. : (the last 6 digits of my order no. 629926) The so called 100% guarantee and being called as genuine dumps are something that makes us get carried away, the trauma begins when you get fall as a prey in this trap and you register with the exam and study from these materials, I too did the same by getting the content from Pass4sure and although they quoted big the reality was very shocking, not more than 4 questions in the whole study engine were similar to the real exam, when I spoke to the customer care and after several mails to billing for refund they just convey that they will send updated study material, they seem to have no concern with what is the outcome of what has happened due to what they are selling. Warmly Ashish

    Cons:
  • Question sets are totally different than actual tests.no support for the users as u deal with billing dept. you will just receive mails with no tentative dates of refund. (I have not received even after 2 months)
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    10 out of 12 people said 'YES'

    India flag   Review came from India.
    141240

    Posted by Bill (4 years ago)

    Pass4sure has LOUSY CUSTOMER SERVICE. I accidentally ordered the wrong exam, then immediately placed an order for the correct exam, contacted customer service and asked for a refund for the first order. They said NO - we don't take responsibility. Real nice.

    Was this review helpful for you?

      +11

      -3
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    11 out of 14 people said 'YES'

    100120

    Posted by Dee (2 years ago)

    NOT REPUTABLE

    I purchased 642-832 just after I had purchased 640-722. I decided to complete my recertifications first using 642-832 and then I would complete the 654-722. I got behind because 642-832 was a terrible product and I had to use other methods to prepare for this exam. I contacted pass4sure about the poor quality, especially as 642-832 was one of their more expensive exams. I offered compromise if they would extend 640-722 for a couple of weeks and they would not. I asked for a refund of the crappy expensive 642-832 and they refused. FOLKS, I FOUND A LOT MORE OPTIONS THAN THIS COMPANY, STAY AWAY FROM THEM. YOU DON'T REALIZE WHAT YOU HAVE PAID FOR UNTIL THEY ALREADY HAVE YOUR MONEY AND THEY ARE TOTALLY UNCOMPROMISING, I FEEL I GOT SCREWED.

    Cons:
  • Poor quality
  • unflexible to deal with.
  • Was this review helpful for you?

      +6

      -1
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    6 out of 7 people said 'YES'

    Canada flag   Review came from Canada.
    151670

    Posted by Sales Guy (3½ years ago)

    Pass4Sure CCNA

    I had training, used Pass4Sure, Lammle's CCNA book to study for the exam. If I could go back, I would've never paid for training and used the book and Pass4sure. I passed the CCNA September 2010 with a 953. Not bad for a Sales Guy out of the field for 10 years. Pass4sure's questions mirrored the type of questions on the exam.

    Was this review helpful for you?

      +8

      -4
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    8 out of 12 people said 'YES'

    125180

    Posted by Dave (7 months ago)

    Worst company ever

    Do not waste your time or money with pass4sure. You pay a lot of money for software with a very short life-span (and lots of wrong answers)...after a few weeks it simply turns off your access. Updates to the software either do not work or do not exist & their customer service is also non-existent. Their staff is rude, incompetent and they will never answer your questions. There are other companies that are much better, please read all the other reviews that are saying the same thing my review is saying and save your money....do not waste it on these lazy, incompetent clowns.

    Bought: Linux+ (Lx0-101 & Lx0-102)

    Order Date: 2014-01-20

    Date Received: 2014-01-20

    Pros:
  • None
  • complete waste of time and money.
  • Cons:
  • About half of their Q&A is accurate. Zero updates to study materials
  • zero customer service. Passed Lx0-101 by the skin of my teeth & only because I have prior experience with Linux
  • about half the test was not covered in their study materials.

  • Customer Contacted Pass4Sure Via:
    complaint@pass4sure.com

    Was this review helpful for you?

      +3

      -0
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    3 out of 3 people said 'YES'

    159960

    Posted by Dharminder Moudgil (9 months ago)

    Microsoft SQL Server 2012 Certification useless dumps

    Hi All

    First thing is need to mention is pass4sure and passit4sure are same service provider running with different names. Check ur URLs for your reference.

    I have taken their 3 months access for a bundle of 2 exams. Considering, the dumps will be exactly same, i have taken the exam lightly but got shaken when i took exam after 30 time, buying the dumps. Only 20% of the exam questions were matching the dumps but i had strong feeling even answers to those 20% questions are wrong on their dumps.

    I have contacted the customer service and email the support ,and they said they will update when the new dumps are available. I requested them to freeze my access until latest dumps are available because there is no point you are paying for having to outdated material.

    Reply from Support team is as listed below


    Hello!

    We have not released it yet , our experts are working on this material and we are trying to release it soon.

    And sorry as per our policies we cannot offer you any free extension. The best I can offer you is 40% discount on renewal.

    Kindly contact us if you require some further assistance.

    With Gracious Wishes

    Passit4sure Support

    support@passit4sure.com


    I am so frustrated, feeling like robbed. It like going to supermarket and buying expired stuff for full price(wasted 100's on this). Pretty Annoying..

    Personal recommendation not to buy any Microsoft product from the same vendor.

    And Rating .. Why i can't find 0 Rating option while submitting the review.

    Thanks

    DM

    Bought: MCSA 70-461, 463

    Order Date: 2013-12-07

    Date Received: 2014-02-08

    Pros:
  • There is no Pro when you bought outdated material for full cost.
  • Cons:
  • Waste of money
  • waste of time
  • no help from support team
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    3 out of 3 people said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    159420

    Posted by Mark A (1 year ago)

    Had trouble installing then it expired in 90 days

    For the money they charge it should not expire in 90 days..Most people like to study and review again before taking the actual test..Can't do that with pass4sure. I also noticed several wrong answers on the juniper coarse I took.

    Bought: JNCIA

    Order Date: 2013-06-12

    Date Received: 2013-06-12

    Pros:
  • good way to review for an exam..Not to memorize questions but to help prepare for what type of questions to expect
  • Cons:
  • Had trouble installing on PCExpired after 90 daysSeveral wrong answersCustomer service doesn't seem to care which tells me they know it's a rip off
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      +3

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    3 out of 4 people said 'YES'

    157460

    Posted by nvlady (3 years ago)

    Cisco Study Guide

    Was full of spelling errors & poor grammar it was impossible to follow. Save your money!

    Pros:
  • Fast delivery
  • Cons:
  • Spelling and grammar errors throughout the document
  • Was this review helpful for you?

      +3

      -2
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    3 out of 5 people said 'YES'

    134610

    Posted by S Dennis (2 months ago)

    Incomplete QUESTIONS

    There is a fundamental flaw in the module Oracle 1z0-051 – Oracle Database: SQL Fundamentals I

    It is common for oracle to provide an "exhibit" for a question, which must be viewed in order to answer the question.

    Whilst the questions in the module refer to an exhibit, there is no exhibit feature in the tool. This leads me to suspect that pass4sure have just lifted Oracle questions and put them into the tool, without understanding the dependency on exhibits.

    When I raised the question with support, they wasted my time by asking for screen shots, when they could have reproduced the problem themselves.

    The questions as they stand are useless because they are incomplete.

    Bought: Oracle 1z0-051 – Oracle Database: SQL Fundamentals I

    Order Date: 2014-08-29

    Date Received: 2014-08-29

    Pros:
  • None
  • Cons:
  • Questions are incomplete
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    United Kingdom flag   Review came from United Kingdom.
    161620

    Posted by Mohit Sharma (5 months ago)

    Worked for me

    I can't speak for others but I have had great return from purchasing CCNA exam from pass4sure. It was an exact same test though I did my study as well from book but it prepared me well for the test n guess wut I passed it in my 1st attempt. For me totally worth it.......

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    1 out of 2 people said 'YES'

    160840

    Posted by AEO (1 year ago)

    BEWARE False advertising!!

    Ordered the SIAC GSEC exam, and it wasn't even a good study guide. Nowhere out of there 187 questions did it come close to one that was on the test. There advertising was a complete fraud! BEWARE! I was scoring in the high 90s with the pass4sure test bank. I ended up scoring a 64% on the test.

    Bought: GIAC GSEC testbank

    Order Date: 2013-09-02

    Date Received: 2013-09-02

    Pros:
  • Fast delivery
  • Cons:
  • Nowhere close to as advertised
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    2 out of 2 people said 'YES'

    157530

    Posted by alwaysHappy (3 years ago)

    Pass4sure is a scam -- ALert

    They offer low price on exams and say they guarantee but failing after preparing their material and contacted them for refund. They pointed me to the disclaimer and refund policy page which pretty much said every exam is probably worth $1 and literally not possible to refund such small amount. Lots of wrong answers, typos, incomplete answers out of the couple of test materials I downloaded from them. They are the biggest scam -- be careful !!

    Pros:
  • None
  • Cons:
  • You will learn nothing and probably waste your money and time. Worst customer service
  • Was this review helpful for you?

      +4

      -4
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    4 out of 8 people said 'YES'

    135320

    Posted by Sicilia (1½ year ago)

    Must buy

    Took the security plus exam after studying pass4sure for 3 days... Scored a 896 out of 900. This product is well worth it... Just purchased network plus hoping for the same result... I would recommend logging into pass4sure often because they do updates to the materials... I see all these negative reviews and I think it's because they didn't update their product... Good luck to everyone taking the exam and don't let the first three questions scare you...

    Pros:
  • -prepared me for the exam by having the same exact questions minus three...
  • Cons:
  • -no cons I was extremely impressed!!!
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    4 out of 6 people said 'NO'

    152650

    Posted by cb (2 months ago)

    False advertisement Pass4Sure

    Just purchased a prep exam, where they clearly state in different areas of the site that they provide explanations. So I tested the exam before purchase, there were no explanations thinking that since it's just a demo I'd still get explanations and purchased it, installed, tried the two different types of exams to find out that there are no explanations for any of the Q & As. Chatted with online support (think it was Cindy as stated in another complaint), she stated that there are no explanations. I sent her the link so she can check for herself (she should know the product they sell), sent an email to support including links to areas of the site that do mention Explanations, and they replied that they do not provide explanations for the exam I purchased.

    But for this exact same exam, they do state on their site that explanations are provided.

    They will not issue a refund.

    Bought: IBM C2090-303

    Order Date: 2014-09-10

    Date Received: 2014-09-10

    Pros:
  • Fairly good exam engine
  • quick response from support.
  • Cons:
  • Advertise that the product comes with Q & As Explanations for each answer but there are none
  • support tell me that explanations are not provided for the exams. The site does mention that explanations are provided
  • they will not issue a refund after purchase.

  • Customer Contacted Pass4Sure Via:
    support@pass4sure.com

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    161660

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