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Oya Costumes Review + Feedback & Discussion

Oya CostumesYou can write a review for Oya Costumes and also view its ratings and comments posted by others.

Read 4 Customer Reviews for Oya Costumes.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 1
How long did it take for you to get a reply from customer service? - 175 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Oya Costumes & Testimonials

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Posted by L. Gagnon (4 years ago)

Mediocre

I ordered items on October 3, payment via Paypal. On October 4, I added one item and was asked to provide credit card info, which I did in writing. A few days later, Faten Hodroge called asking for credit card info, which I provided again this time over the phone. On October 14, Faten Hodroge cancelled both my initial Paypal order and my additional item order indicating she did not have my credit card info. If you want your Halloween costume on time, don't order from Oya Costumes.

Sales Order #A54607

Case # 4468

Bought: Ordered a flip wig, a pair of gloves, and a petticoat. Didn't receive anything.

Order Date: 2014-10-03


Customer Contacted Oya Costumes Via:
(514) 564-2626
customerservice@oyacostumes.com

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Canada flag   Review came from Canada.
161920

Posted by Jodi (7 years ago)

Very unhappy customer

I recently placed an order for 3 costumes and one pair of boots from Oya Costumes. I had to return all 3 costumes as well as the boots because none of them were the right fit. It has now been over 2 weeks since they received my returned package and they are refusing to refund me for 2 of the costumes. This is a scam! Do not order from here unless you know for sure the costumes will fit. Otherwise, you will be stuck with your oder. This is the worst customer service I have ever received from any on-line company. I would not recommend using them at all.

My order number A16511 and it was shipped to Winnipeg, Manitoba.

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Canada flag   Review came from Canada.
128300

Posted by Melanie (2 weeks ago)

Buyer Beware!

This place is a scam. BUYER BEWARE! I ordered an Oscar the Grouch costume. On the ordering page there was adult sizing or teen sizing. I chose teen sizing in small. I received an adult sized medium. I called immediately to let them know the mistake that happened. I was told to send them an email with a photo of what I received. I sent the email, two days later still no reply. I sent another email. Still no reply. I filled out the online contact form, another two days - no reply. I called and left another message. Someone finally called me back (Emily). She was very helpful and thought that the wrong size was just sent and if that was the case, she would send me a FedEx label to switch the sizes out. At the end of the day, she called to let me know that it turns out there is only one size for this costume as Sent from the supplier. The size that was sent was not a workable size for us to wear. So I asked for a return label still so I could receive my $116 back. She said if I wanted a refund I had to pay for the shipping back (as per the owners rules). As a consumer I didn't do anything wrong. She said they would have to update their website as it was incorrect. She then said it was the owners policy and she agreed that I shouldn't have to pay more to get my refund since it wasn't my fault and told me to email the owner. It's been over a week and the owner won't reply. So because they're incorrect I am supposed to pay more of my own money if I want my original refund back? How would anyone know this wasn't done on purpose. How would anyone know if they're just shipping wrong products out to people and then forcing them to pay shipping back for a refund in hopes they just don't ship it back! Do not buy from this company - my friends and I do elaborate costumes every year and this is the worst company I have dealt with. I'm out $116 and they are not replying to any of my emails anymore. I will be reporting them to the better business bureau. Please share this review.

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Canada flag   Review came from Canada.
169810

Posted by Sm (3 years ago)

Misleading pricing and suit is different from picturr

Go to their site. Search on jack sparrow. Two prices come up for the adult costume. Click the 89$ price and it changes to 125$. This is a highly deceptive practice. After being notified a week later it is still there. I would be very careful ordering from them. To be fair they said I could return it, but I needed it for a party so I'm going to eat it and just make others aware.... Also this costume looks very different from the picture. Hat and pants look like crappy brown instead of dark or leathery like the picture. The hair is a messy brown. Certainly not black and braided like the picture. I tried to upload a picture but the site doesn't accept a picture from ios

Bought: Captain jack sparrow premium prestige adult costume

Pros:
  • Intricate costume
  • Cons:
  • Looks Nothing like the marketing picture. The pants are a crappy looking brighter brown. The hair is brown
  • not black. No beads. The coat and hat are a different looking material. Good luck getting the hat to look like the pic!

  • Customer Contacted Oya Costumes Via:
    Sales@oyacostumes.com

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    Canada flag   Review came from Canada.
    165300

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