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OverstockJeweler.com Review + Feedback & Discussion

OverstockJeweler.comYou can write a review for OverstockJeweler.com and also view its ratings and comments posted by others.

Read 8 Customer Reviews for OverstockJeweler.com.

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User-Submitted Reviews of OverstockJeweler.com & Testimonials

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Posted by Displeased customer (5 years ago)

Worst online jeweler shop ever

Overstock Jeweler is the worst customer experience I've ever experienced. I received a ring from a friend as a gift and within the same day the sterling silver ring tore in half and they WOULDN'T replace it for me and said it was my fault that I "tugged on it too hard." It was unbelievable how they would put the blame on me when I know for a fact it didn't break because of something I did to it.

Not only is the customer service extremely poor, but also the quality of the jewelry here is not worth your time and money. They do not care about customer satisfaction, is too business-oriented, and does not compensate whatsoever. I would not recommend buying here for gifts or whatever they advertise, because chances are when the item arrives and you realize how bad the quality it is and how embarrassing it would be to give to your friends as a gift, it'll be too late to return it and they'll throw some sort of made-up excuse at you so that they won't return your money.

I promise you that you can find a better jewelry store. I cannot tell the difference between the quality from Overstock Jewelers and say Claire's, a cheap jewelry store for kids.

BOTTOM LINE: I advise you strongly to stay away from this site. It will only leave you unhappy, dissatisfied, and extremely angry.

Bought: -sterling silver ring with eye droplet design

Order Date: 2013-05-04

Pros:
  • -speedy response to emails
  • Cons:
  • -had customer satisfaction
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    155690

    Posted by Becky S. (5 years ago)

    Poor Service

    I ordered an engraved ring for Valentine's Day. When the ring came, the engraving was not even visible. I sent it back and bought a replacement in time for the big day. Overstock Jeweler at first refused to do any refund or credit. Then, after I provided poor online feedback, they offered only a refund for the engraving cost, not the ring. Overall, extremely unhappy with the product and service.

    Pros:
  • Ring was pretty except for their screw up with the engraving.
  • Cons:
  • Horrible engraving quality and horrible service.
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    151910

    Posted by Adrianna (9 years ago)

    Terrible quality jewelry. Terrible quality jewelry. My "sterling silver" necklace tarnished 2 hours after I put it on. It was slightly yellow when I opened it. I thought it was the light. I had to pay to ship it back! Nasty customer service they just kept saying read the return policy. Well the return policy didn't mention anything about tarnished merchandise! Buyers Beware- don't buy from here!

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    2 out of 2 people said 'YES'

    33590

    Posted by John S (9 years ago)

    Purchased a Bracelet with Gold Vermille in Jan 2008, 1-1/2 Year later Gold had worn off. Customer Service offered NO CUSTOMER SERVICE. Stated their 30 day return policy. I guess thats how long the jewelery should last. BUYER BEWARE !!

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    2 out of 2 people said 'YES'

    26930

    Posted by Keni (7 years ago)

    Speedy delivery and Fancy products... Love it. They also provide engraving items which are in big fonts and engraved deep.

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    2 out of 3 people said 'YES'

    114990

    Posted by Peter McCarthy (9 years ago)

    Beautiful jewelry and great customer service...! I was shopping for an engagement ring for my fiancée. It was confusing at first and I wasn't sure of which ring I should get but then the customer service was really helpful. She recommended a classic six prong engagement ring and a matching wedding band set. I received my order within a week and I was thrilled....The rings were beautiful and the diamond zirconias were brilliant. The prices were incredibly affordable too. My fiancée really loves her rings and couldn't believe that I bought them off the internet. Now, she shops online herself for her bridesmaids' gifts. I am just glad I found this site.

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    1 person said 'YES'

    35410

    Posted by GiftGuy (9 years ago)

    I shopped Overstock Jeweler for the first time, and was very pleased with the 2-carat CZ engagement ring I ordered. International overseas shipping was very fast, and the ring arrived within just 4 days. The CZ stone is absolutely beautiful, with great sparkle and the sterling silver setting is top-notch. I'll definitely be shopping at Overstock Jeweler again and again!

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    1 person said 'NO'

    Thailand flag   Review came from Thailand.
    35420

    Posted by happy (8 years ago)

    This site is amazing, free delivery, free return and they shipped that same day. My stud earrings are just beautiful. I have real ones and these are nicer thx

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    3 out of 3 people said 'NO'

    97680

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