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OMCGEAR Review + Feedback & Discussion

OMCGEARYou can write a review for OMCGEAR and also view its ratings and comments posted by others.

Read 16 Customer Reviews for OMCGEAR.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 6.04
How long did it take for you to get a reply from customer service? - 4 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of OMCGEAR & Testimonials

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Posted by Recently Annoyed (8 years ago)

The excellent:

Bought a jackets and it came pretty quick. It was a bit short so I followed the instructions to return it. I sent them a msg indicating I was retuning it and also that I would like a different jacket which they claim to have in stock.

The poor:

Eventually got a message that they would be shipping the replacment jacket within two business days. That was on 27 Jan. Since this time I have sent 4 x messages without hearing a word. I'm not sure if they even shipped it out to me yet.

The result:

While I'm sure I will eventually get the goods....the lack of customer care is extremely annoying.

Hope you read this e-OMC.

Bryon Harvey, Easten Passage, NS, CAN

Order Number ***204

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3 out of 3 people said 'YES'

Canada flag   Review came from Canada.
113590

Posted by edward / seattle (8 years ago)

terrible web site and business model. ordered a marmot limelight 2p tent that was on sale, put in credit card info, had confirmation of order emailed to me. Next day I get an email saying that they are out of the item and they are uncertain when it will become available, and is there another tent i might be interested in ordering. Is it really that hard to have your inventory updated real time? I think its a bait and switch tactic. would never do business with this site.

order 11047*

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1 person said 'YES'

73240

Posted by WIGirl (9 years ago)

E-OMC is a great online store for outdoor gear. They are fast and the website is easy to navigate. Live help is also another feature. Free shipping is free after $50. Prices of tents is cheaper than other online stores. Recommended.

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1 person said 'YES'

27450

Posted by They Know Who I Am (8 months ago)

Terrible With Returns/They Will Try And Rip You Off

I purchased a Nemo Helio LX Camping Shower for $119.95. I received the item and it is an absolute piece of unusable junk. The hose constantly kinks blocking water flow. Then, when you pump it to where it won't take any more pressure AND you have the hose perfectly aligned to allow water flow, you get less than 7 seconds of barely a squirt. It couldn't rinse the shampoo off of Mr. Clean's head. It couldn't drown a flea. I called OMCGear to ask for a return shipping label. The website says that you have 2 months from the time of purchase to return items. I explained the situation to customer service. Customer service put me on hold. The millennial manager gets on the line. I explain all over again. She proceeds to tell me that because the product got used that I cannot get a refund on the product. She wanted to give me a store credit. I don't need anything else from their store. She tried to make excuses for the item being unusable saying that it's for camping. She was being a real smartaleck. I know it's for camping. It still has to work. I run a farm. It's not like I'm a princess who is used to being put up in hotels. I told her that this was a waste of my time and she hung up on me. The solution: I filed a dispute with the credit card company. In summary, OMCGear does not back up the products they sell and they do not honor their return policy. So, if you want to pay for expensive gear that doesn't work and not be able to return, then purchase from OMCGear. This company must be doing very poorly for them to be so desperate as to rip people off in this manner.

Bought: Nemo Helio LX Camping Shower

Order Date: 2017-12-09

Date Received: 2017-12-12

Pros:
  • None.
  • Cons:
  • Hose kinks
  • No water pressure
  • terrible return
  • ripoff
  • bad customer service
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    168520

    Posted by Joe Haug (8 years ago)

    I felt that your site provdes the best feed back and the ease of finding what you need and want. Navigation is simple and the explinations are wonderful.

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    106270

    Posted by Gloria Arthur (8 years ago)

    Very pleased with my purchasing experience and the items I received. Will use them again in the future on other purchases.

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    104870

    Posted by Julie Kiefer (8 years ago)

    Easy to use website! Easy to follow. Customer service appears to be good.

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    99480

    Posted by Kimberly (9 years ago)

    Great Website and great clothing! Thanks!

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    43550

    Posted by Lewis D. (9 years ago)

    I was so impressed and happy with e omc's assistance in getting the backpack I wanted sent to me in a short amount of time. Their prices are reasonable and they kept me informed immediately about my status afterward. The process was easy.

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    27460

    Posted by Jamie (9 years ago)

    Since e-omc is based in Oregon, that means no sales tax on my purchases! WhoohOO! I got my Northface Oso Hoodie and I LOVED it. My jacket came quickly and best of all no tax!

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    27440

    Posted by hooi boon lee (10 years ago)

    I have a good online shopping at this website!!

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    22580

    Posted by Gina 8298 (10 years ago)

    E Omc stands for oregon mountain community and its a great online store for active individuals. They rival patagonia. I like that the pricing is pretty reasonable and the clothing that I get are good quality. Their customer support is very helpful and friendly. I would shop here again.

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    27430

    Posted by CWu (10 years ago)

    OMC has pretty good clearance items under their screaming deals section. I been shopping with them for a while. When I am in Portland I always try to go to the store otherwise the web will do too.

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    27420

    Posted by Patricia Allott (10 years ago)

    website is great, easy to navigate. Prices were the best I found anywhere

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    10720

    Posted by A. Chuck (1 decade ago)

    e-OMC.com is one of my favorite online shops. They have a great selection of outdoor apparel at very good prices. Shipping is fast too. Once I accidently order the wrong color on a jacket and a quick call to the CS department solved the problem. I highly recommend.

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    7470

    Posted by sdt (9 years ago)

    I like it! Will be back again soon.

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    3 out of 3 people said 'NO'

    52110

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