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National Brace And Splint Review + Feedback & Discussion

National Brace And SplintYou can write a review for National Brace And Splint and also view its ratings and comments posted by others.

Read 14 Customer Reviews for National Brace And Splint.

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User-Submitted Reviews of National Brace And Splint & Testimonials

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Posted by Jacquie (4 years ago)

BEWARE!! You'll never get your money back.

I sent back an item to exchange and it has been 2 months with numerous emails to National Brace and Splint. I don't think I'm ever going to get my money back. Do yourself a favor and order from somebody else. These people are THIEVES!!!

Bought: CETL-NB-2 Extension Orthosis TLSO Back Brace order#NBS-39750

Order Date: 2014-04-04

Date Received: 2014-06-11

Pros:
  • Good price
  • Cons:
  • Can't get money back for an item returned

  • Customer Contacted National Brace And Splint Via:
    (888) 774-1133
    support@nationalbraceandsplint.com

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    3 out of 3 people said 'YES'

    160540

    Posted by Dale K Bean (6 years ago)

    No customer service

    I bought a back brace from National Brace for my wife. Received it with no problems, the brace broke and had a hard time getting someone for the company to answer my calls and emails for a replacement (the brace was under warranty). Finally after getting the manufacture involved National Brace sent a replacement. The replacement brace broke soon after receiving it. I have been trying for over a month to get someone from National to return an email and/or call with dead silence from National Brace.

    Pros:
  • Quick delivery on the first brace
  • Cons:
  • No Customer Service
  • can't reach anybody by phone or email
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    3 out of 3 people said 'YES'

    151730

    Posted by G. Hughes - Chicago, IL (6 years ago)

    Save yourself the hassle

    There is a reason that all reviews coincidentally happened within a week - because the company wrote them. National Brace and Splint/ExaMed is full of crap. Their "customer service" is non-existent. They say you can call or chat online anytime but conveniently no matter when or how many times you try, they are all "busy" forcing you to send an e-mail that they won't answer. Don't even try getting your order next day because they will say "it didn't make our shipment in time" even if you order hours before the deadline. Save yourself the hassle and order somewhere else.

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    i ordered a brace on a Saturday, so i expected in 3-5 business days like they. i thought it would come on that Wednesday or Thursday but it didn't. Its been over a week now and i tried to call but i can never get through. i emailed but they will not give me an update or a tracking number that i asked for. I wish i just spent more money with someone that was more reputable.

    3 out of 3 people said 'YES'

    151260

    Posted by Stacie (6 years ago)

    Fantastic Service

    This company provides fantasic customer service and has great quality products. I wouldn't use any other site for my medical needs.

    Pros:
  • low prices
  • fast service
  • great quality products
  • superior customer service
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    2 out of 2 people said 'YES'

    148280

    Posted by Jacob (6 years ago)

    Physical Therapist

    I was told that there were competitors falsely accusing National Brace and Splint of poor customer service and other falsehood. It's unfortunate that there are companies out there that cannot obtain business on their own. I have been using National Brace and Splint for 8 years and they have never let me down for my patients. If you have any questions regarding this company please email me at jacob@examed.org.

    Jacob Paulson, MPT

    Pros:
  • Reliable
    Best Price
    Wide Selection
  • Cons:
  • They don't have retail stores.
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    I am a real customer who has been taken by this company. I'm not a competitor. This company shouldn't be allowed to stay in business because they don't give you your money back when you return an item. At this point, I don't care about my money, I want to take them down before they rip off poor people who can't afford to lose their money.

    4 out of 6 people said 'YES'

    148230

    Posted by Ripped off (6 years ago)

    I wish I could give a 0

    Your Comment Was:

    This company has NO customer service. They do not respond to email or phone. This company is a total scam. I did not receive my order and I'm sure I'll never see my money again. Noticed the good reviews have an 'accent'?

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    1 person said 'YES'

    151530

    Posted by Barbara - New York (6 years ago)

    Thank you for helping my father

    Thank you so much for allowing us to try out multiple back braces for my father. It's hard to know which braces will fit right. Thank you for making the return process seamless, much appreciated. Unfortunately this is the only site I found on the net to leave reviews on. I hope people read this...lol.

    Pros:
  • Return process easy
  • friendly
  • good price
  • Cons:
  • not open on weekend
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    1 person said 'YES'

    148250

    Posted by John simmons (3 years ago)

    Boot never recieved

    This company is a complete FRAUD.. They have no customer service.Total Scam !!! no product and no money back.Tried to get tracking number but sent me to some tech dept were i needed to leave my email address and they would contact me within 24hrs. never happened after 4 tries.!!!!

    Bought: Ez boot liner

    Order Date: 2015-11-17

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    166000

    Posted by Bob (5 years ago)

    Scam! Not real company!

    Ordered brace didn't come! Don't trust them. Before you order try to get ahold of customer service. Non existent! You can call and order any time and they will answer.call for return or customer service and you get voice mail!!! Positive reviews on here are fake!

    Bought: Plantar fascia tis brace

    Order Date: 2013-10-06

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    I agree, the positive reviews are fake! National Brace and Splint is impossible to deal with.

    1 out of 2 people said 'YES'

    157960

    Posted by Brian (5 years ago)

    Good bang for buck

    I came to this review site to get a coupon on an already good deal. Product was delivered quickly. Other reviews on here I was told are from competitors. No complaints. I bought a back brace and was great quality. I got a follow up email when my order was shipped. Flat rate shipping on my order.

    Bought: Cybertech back brace

    Order Date: 2013-05-01

    Date Received: 2013-05-03

    Pros:
  • Good fit
  • Cons:
  • A little bulky
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    154470

    Posted by Dave (6 years ago)

    Thank you for going above and beyond

    I ordered the wrong brace but they exchanged it for me just like that. I couldn't believe it. Thank you National Brace and Splint for helping me through a tough time. I will use you when ever I can..

    Pros:
  • The brace was great. The customer service was great. I got my exchange handled quick. What else can i say..I'm happy
  • Cons:
  • None.
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    Gosh, Dave, you must work for the company. Can you get my return processed for me? Or just tell the rest of us the secret to getting that great customer service you received.

    148370

    Posted by Talin (6 years ago)

    Service

    It's really nice to know that good customer service still exists. Product quality along with reasonable pricing...you can't beat that. I would recommend this.

    Pros:
  • Service
  • quality
  • price and delivery...need I say more.
  • Cons:
  • I don't have anything negative at this time. I will see if this greatness is ongoing as I require a need.
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    2 out of 4 people said 'YES'

    148260

    Posted by Steve (6 years ago)

    Great Boot for the Price

    Bought this boot on Monday with standard shipping and got the next day. Much less than doctor office was going to charge. Great deal and phone support was very helpful.

    Pros:
  • Phone support
  • price
  • shipping speed
  • Cons:
  • none
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    Hope you don't have to return it for any reason because you will NEVER see your money again. You will lose!

    3 out of 6 people said 'YES'

    148090

    Posted by Dave (6 years ago)

    Super site

    Quick delivery and phone call back for my questions. Will use this company for all my needs. Also great price that can't be beat.

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    3 out of 5 people said 'NO'

    148270

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    National Brace And Splint Rating: 3.0/5 (29 votes cast) [14 votes came from reviews] 14 reviews by users total.

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