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National Boat Covers Review + Feedback & Discussion

National Boat CoversYou can write a review for National Boat Covers and also view its ratings and comments posted by others.

Read 10 Customer Reviews for National Boat Covers.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 2 people rated the prices offered by the store a score of 7.24
How long did it take for you to get a reply from customer service? - 182 hours on average experienced by 2 people hour(s)

User-Submitted Reviews of National Boat Covers & Testimonials

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Posted by Vince (5 years ago)

Still awaiting contact

My cover is not the right cover...it does not fit my dinghy. Not even close. I sent an email this past Sunday but have yet to hear back. I cannot use this cover. I have wasted $200 to this point. Please contact me so we can get this resolved.

Bought: Walker Bay dinghy cover

Order Date: 2013-09-02

Date Received: 2013-10-26

Pros:
  • Nice material.
  • Cons:
  • Doesn't fit. Have not yet responded to me.
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    7 out of 7 people said 'YES'

    158050

    Posted by Dimitry B (5 years ago)

    P.O. #259927

    Ordered cover for 16 1/2' tri-hull but received cover for "V" hull. 4 weeks later after customer service assured me they would correct the problem, got the replacement.

    Still the wrong cover, same as the first one. The price and quality are good, but none of that helps if the cover doesn't fit properly. Can't say much for customer service.

    Bought: Boat cover, SCTR1680

    Order Date: 2013-10-08

    Date Received: 2013-10-11

    Pros:
  • Price
  • quality
  • Cons:
  • wrong cover
  • does not fit
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    5 out of 5 people said 'YES'

    158510

    Posted by Gordon C. (4 years ago)

    still waiting

    Sorry to say don't order from here. Been waiting for months and still don't have product! They never answer e mails, and every time you get them on phone they say sorry out of stock last order they received went to other customers not you!!!!and next possible delivery is 4 week away. But they took my money months ago. Very unprofessional!!! DON'T TAKE ORDERS IF YOU CAN'T COMPLETE THEM!!!

    Bought: BOAT COVER AND SUPPORT SYSTEM

    Cons:
  • no product ????

  • Customer Contacted National Boat Covers Via:
    (800) 616-0599

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    4 out of 4 people said 'YES'

    162150

    Posted by Ray Niacaris (3 years ago)

    A Company with no Integrity

    I bought a boat cover from these folks strictly based on when I could get it delivered. I was assured by the salesman, Anthony, that I would get the cover in a day in a half, because it was in stock, and I was local. Based on that fact I placed the order but never received the cover, a receipt, or any information. I called up customer service and was told they were out of stock and had to order a cover for me and it would take some time. (This was for a cover I was told was in stock) I said I wanted to then cancel my order, since they did not deliver or notify me. They said they would charge me a 25% restocking fee, (for something I never received). (This was not a custom cover, just a stock cover.) When I asked to talk to the supervisor, I was told to leave a voicemail as she was busy. When I said I would hold they hung up.

    This is a terrible company to do business with and they literally lie to a customer to get an order.

    Bought: Part #: WSVR20102-SLR

    Order Date: 2015-11-10

    Pros:
  • looked like a good price
  • good cover
  • and met my delivery date
  • Cons:
  • never received
  • terrible customer service
  • 25% restocking charge for something never received
  • no receipt
  • no contact about delivery.

  • Customer Contacted National Boat Covers Via:
    (800) 616-0599

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    1 person said 'YES'

    165690

    Posted by Terry Goshorn (3 years ago)

    Warranty Order # **7006 Claim #R001238

    It's funny that only good reviews show up on their web site (Probably employees). The company does not back up the warranty at all. Buyer beware my RV cover had rips and holes in it with in 2 months of putting it on. My RV is shielded by my house on one side and trees on the other. They denied my claim and said they would send out some patch kits. Right on 17 tears and holes what a joke. The company is a joke and anyone I know will not purchase anything from this company. They tease with cheap prices and deliver garbage SCAM ARTISTS

    Bought: RV Cover 29'

    Order Date: 2014-10-10

    Date Received: 2014-10-17

    Pros:
  • Cheap Price
  • Cons:
  • Cheap Product
    Company doesn't back the product
    Terrible Customer Service
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    1 person said 'YES'

    164290

    Posted by FredGaumont (1 month ago)

    Poor fit, terrible customer service

    I purchased a cover from National Boat Covers last fall and it arrived as expected in less than a month. Because the boat had already been put away for the winter, I didn't worry about it too much. Next spring, I put the cover on the boat and it not fit at all! Contacted customer service and they said "too bad, 30 day maximum return policy". Tried a second time, got the same response, then they didn't/wouldn't reply to my concerns. No idea if the cover is good quality because it DIDN'T FIT and I had to go BUY ANOTHER ONE!

    Bought: Eevelle Boat Cover

    Order Date: 2017-10-10

    Date Received: 2017-10-31

    Cons:
  • Doesn't fit my boat
  • although the specific boat model and size were selected
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    Canada flag   Review came from Canada.
    169740

    Posted by Susann E Hendrickson (3 months ago)

    NOT what I ordered......waited over a month

    VERY unhappy regarding my order placed mid-July 2018. It was for a pontoon bimini top AND a playpen (enclosure). I believe what I received was NOT what was pictured on the website and they are insistent it was what I ordered. (my bad for this one, because I didn't recheck my order against the order confirmation immediately sent to me). However, I waited over a month from order date to receive something that was supposed to be a) custom order b) out of stock c) they overlooked it on the original order d) supplier couldn't get that color anymore. So I then said, okay....different color; it was "in stock" and ready for immediate shipment. What story it the correct story? When I finally received and it's not what I expect, they are saying they will only credit me what I was charged (which they are saying is $50 less than what I was actually charged). Unfortunately, their order confirmations do NOT have a breakdown on pricing, so if they are only willing to credit me $150; then that means I OVERPAID the 1st part of my order by $50 from their advertised price on the bimini top that I ordered. Also, have been advised I will have to take up the return shipping cost and restock fee with returns department. VERY UNHAPPY.....BE VERY, VERY CAREFUL!

    Bought: 2803134
    TM-12009O-R Pontoon Playpen Shade
    22'-24' Pontoon Boats
    Color : Black

    Order Date: 2018-07-14

    Date Received: 2018-08-23

    Pros:
  • Seems like a good
  • reasonable price

  • Quality seems good (time will tell as bimini top has 3 year warranty and just installed but not even used yet)
  • Cons:
  • LONG wait (over a month)
  • not truthful in advertising or reason for delay (received several contradictory reasons for delay)
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    169590

    Posted by S. Bisch (4 months ago)

    Windstorm Boat Cover

    I have an older Beachcraft that I was having trouble finding a cover for it. I call National and they were very helpful in matching me with the right cover. I received it 3 days after ordering and it fits like a glove. The canvas seems to be a very high quality.

    Bought: Windstorm boat cover

    Order Date: 2018-07-09

    Date Received: 2018-07-16

    Pros:
  • Great fit and quality.

  • Customer Contacted National Boat Covers Via:
    (800) 616-0599

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    169460

    Posted by Trace Collier (6 months ago)

    Poor fit, horrible customer service

    I ordered the most expensive boat cover I could find on-line for my new $56,000 boat. I ordered and paid $700 for a "semi-custom" cover in Sunbrella material from National Boat Covers, and a "free" engine cover in the same material was to be included. When received, the cover was huge....big enough for a boat 3 feet longer than mine. So much for "semi-custom" fitment. I have learned their term, "semi-custom," means "it doesn't fit any particular boat but can be draped over anything and cover it." I can never use this cover to trailer my boat as the cover would flap relentlessly and cause damage to the boat. I can only use the cover for storage and for mooring the boat, and that's not why I bought the cover in the first place. The engine cover was way too small and wouldn't fit my 200 HP Evinrude engine. When asked what size of engine I had, I told them I had a 200 horsepower Evinrude. Apparently, they think all engines of the same horsepower are of identical exterior dimensions. Stupid!!!

    Customer service was especially poor. One of their reps sent a replacement engine cover that was supposed to be delivered over a week ago. When I called a third time to find out why it hadn't been delivered, I was told the identical engine cover had been sent for the second time and it would be delivered yesterday. I still can't figure out why the customer service rep would send an identical engine cover when the first was too small, other than to "get me off the phone." The second cover never arrived. I received an email from customer service from Nicole who stated in her email I needed to pay for the second cover, even though it was the same incorrect size as the first. When I didn't respond to her email, she apparently had FedEx redirect the shipment back to National. Too bad, as I had hoped my wife could have used her sewing skills to make one usable engine cover out of the two too small covers. I'll be returning this cover and engine cover.....I can not abide spending $700 on any product and be treated poorly by customer service, and especially for a product that doesn't fit. Also, I still don't have a usable engine cover, and that was not the deal we agreed to when I ordered.

    Bought: Order number B374077. Boat cover and engine cover in Blue Sunbrella material.

    Order Date: 2018-05-03

    Date Received: 2018-05-31

    Pros:
  • Sunbrella material is supposed to last 10 years.
  • Cons:
  • Poor customer service
    Most expensive cover I could find
    Product didn't fit
  • not even close
    Still don't have a usable engine cover
    Slow shipping
    Order is still incomplete

  • Customer Contacted National Boat Covers Via:
    (800) 616-0599
    Service@nationalcovers.com

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    169270

    Posted by jason (6 months ago)

    You ordered it, you eat it! cost you return and restocking fee

    I ordered boat bimini top. It was wrong size so wanted to return it and get exchanged. The item was still in transit, not delivered yet. I called them and answer was I need to pay for the return shipping and restocking fee 10%. ITEM WAS STILL IN TRANSIT! but they still wanted to charge me all that! Return shipping? Restocking fee when I did not even receive it yet? What is the logic and reason behind the restocking fee for an item still transit? Other than just want your money, A BAD COMPANY.

    Just give a second thought when you order with these guys online. For a little mistake, you have to eat the item.

    Bought: Boat bimini top was already in stock.
    #SSE-3B60-MBL

    Order Date: 2018-05-23

    Date Received: 2018-05-29

    Pros:
  • not much
  • Cons:
  • -You are responsible return shipping even though items still in transit.
    -Restocking fee even though it was in stock when I ordered and not delivered yet.

  • Customer Contacted National Boat Covers Via:
    (800) 616-0599

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    169250

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    National Boat Covers Rating: 1.9/5 (23 votes cast) [8 votes came from reviews] 10 reviews by users total.

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