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Mutt Mart Review + Feedback & Discussion

Mutt MartYou can write a review for Mutt Mart and also view its ratings and comments posted by others.

Read 12 Customer Reviews for Mutt Mart.

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User-Submitted Reviews of Mutt Mart & Testimonials

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Posted by Alan Hollomon (7 years ago)

Dog Collars

I can not get anyone on the phone.I have tried several times.My tracking does not work. This will be the last thing we order from them.

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125250

Posted by Sharon P (7 years ago)

I placed an order 5/13/11 order 46477 and never received the product. I sent several emails and called and have not heard from this "so called" company. I am investigating other ways to prosecute for fraud...wish me luck!

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Posted by Barbara (7 years ago)

I can only repeat what everybody else wrote! DO NOT BUY FROM THIS COMANY!!! If I could give a negative rating I would. They are the worst! I ordered the DNA Kit for my dog and of course they charged my card the same day, however never sent me the merchandise! I sent e-mails to their sales department, to Genna T., called their number and received NOTHING! No response whatsoever! So be aware!!

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Posted by Kim White (7 years ago)

Order #47478 placed 2/24/2011. If I could give NO stars I would. I am absolutely disappointed with Mutt Mart. I placed an order for a Dog DNA test kit, my credit card was charged, I got my e-mail confirmation that said "ALL ORDERS SHIP WITHIN 48 HOURS" on 2/24/2011. I never received anything. I contacted the company via their "preferred method" of e-mail to sales@muttmart.com and got no response. When I call their phone number I get an aswering machine and a message that the best way to contact them is via e-mail. I left a voice message anyway. I also went back to their website and clicked on "contact" and put a message there asking about my order. I never heard a word back from this company. I filed a grievance with PayPal and got a credit back on my credit card. At least I got my money back but I would like to have seen what the test was like. Now I will never purchase anything else through this website.

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120030

Posted by Patricia Hughes (7 years ago)

Invoice #47401 Boy do I ever wish I had checked this site before I ordered from these jerkoffs! Like the rest of these poor souls, I have apparently been ripped off. Can't talk to an actual person. Can only communicate through e-mail. Just keep getting lie after lie. I was sent one e-mail saying my order was shipped by UPS then got another saying it was shipped fedex. They sent me a link to track my package, and when I used it, it downloaded a bunch of crap onto my computer. I wish I knew a way these people could be reported and removed from the web.

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119200

Posted by Barb M. (7 years ago)

TERRIBLE!! This is the worse company I have ever dealt with. They take your money and do not send a product. I have tried to email, track my order and called customer service. I get no response from any form of communication. I have called my credit card company and disputed the charges. I also blocked my card and will get a new card for fear that they will use my card information to steal more from me. My order numbers are 47253 and 47236.

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Posted by paul brown (7 years ago)

horrible. worst ever. avoid at all costs. ripoff. they don't reply to calls or emails. order# 46995 in seattle, wa

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Posted by Darla G.. (7 years ago)

DO NOT ORDER FROM THIS COMPANY! I have not received my product. You cannot contact them, and they are apparently a scam!! They will take your money quickly. I'm going to the bank to see about changing my card number. Will take their advice about who to legally report them to so this doesn't keep happening to people.

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102000

Posted by Jennifer B. (7 years ago)

Order # 46858

Would have left "0" stars if that were an option. WORST online shopping experience EVER!!! I have tried to call, left messages, emailed, and submitted questions online. ALL of these attempts to inquire about the status of my order were unanswered. I am now at the stage where my request for a refund is also being ignored. Contacting my credit card company will be next. I can not stress enough... DO NOT BUY FROM THIS COMPANY!!!!!

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Posted by Sam (7 years ago)

The first thing you read is...... "We pride ourselves in our super fast shipping and do everything we can to get your order from our warehouse to your home as soon as possible".

I ordered a dog DNA kit on a Tues. It's now Friday of the following week. NOTHING! Tried to track my order, when I submit my ordedr # it's not in the system. Tried to contact them via phone and email, NOTHING. Just recordings on the phone and unreturned emails. Nonexistant customer service. How hard is it to take a small box off a shelf and stick it in the mail. My next call will be to AMEX to cancel my order with them since I can't get anyone on the phone at MM. Thanks for all the wasted time MM. My order # is 46733

as per cool computing's terms of use.

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Posted by Iesha (8 years ago)

I ordered a citronella collar over a week ago, not only have I not gotten an email back saying that it has been sent, when I type in my order number for tracking, nothing comes up. I have tried contacting them and have gotten no response. I would say not to even bother trying to order from them, it is just a big hassle.

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Posted by M Coates (8 years ago)

Muttmart is by far the worst experience I've ever had with online purchases.

They not only screwed up the shipping, but made false promises to get my order to me "by the end of the day" and/or overnight it. No matter what, they promised, I WOULD receive my order by the end of the day or the next day.

UNBELIEVABLY, after telling me it was overnighted with UPS, they actually resent it by ground, again!!!

Knowing full well that after all the time they lost with the first debacle, that it would never arrive on time.

After their first couple of false promises, and no attempt to right their error, they stopped returning my emails, and never, ever answered a phone call.

Their customer service number is simply a recording of a human voice, they never return your calls. I never got to speak to a live person.

And, the product arrived so late that I had left the country, and now am out $200 and the collars I had paid for.

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Costa Rica flag   Review came from Costa Rica.
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Mutt Mart Rating: 1.7/5 (21 votes cast) [11 votes came from reviews] 12 reviews by users total.

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