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Mixbook.com Review + Feedback & Discussion

Mixbook.comYou can write a review for Mixbook.com and also view its ratings and comments posted by others.

Read 10 Customer Reviews for Mixbook.com.

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User-Submitted Reviews of Mixbook.com & Testimonials

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Posted by Li (4 years ago)

Not reliable service

Ordered a photobook with next day RUSH processing to make sure it would be delivered before a significant date. To my great disappointment, when I contacted them and asked why the order was not here. They told me that their printing vendor was swamped and the production fell behind. They tried to contact their printing vendor but could not get hold of anyone and no one replied to their multiple requests. How could one trust a company with such a relationship with their vendor? And with such an overloaded print vendor, do you still dare to order your holiday gifts from them and expect them to be delivered on time? Good Luck to you!

Bought: photobook

Order Date: 2014-12-02

Pros:
  • their photobook creating site is easy to use
  • Cons:
  • totally not reliable service and inconsist replies from their customer service agents.
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    162490

    Posted by Gabrielle (9 months ago)

    Horrible customer service and poor quality printing

    I created a photo book to be used as promotion for a large documentary project that takes place around the world. I was taking 100 of these books to a conference where I was presenting the project. The Mixbook website was very difficult to use, it kept crashing. Agents on several chats told me to open another browser when that happened. I did that but lost some of the work done. It was problematic to do this over and over but I was committed by then and had invested hours into the book already. I spent a total of 20 hours working on this book. As we all know, time is precious and we seem to have less and less of it. There were differences of density between the photographs on the template and the "project" sections of the website. I was told by an agent that I should just refer to the images on the "project" section to correct the density, color and brightness of the images. The book that I received was terrible, there were density, color as well as brightness issues. The pages didn't look at all like what I saw on their website. I can’t blame my computer screen because I calibrate it. I let them now via chat and email, asking to talk with one of the owners of the company. Eventually someone called, he was reluctant to tell me that he wasn’t the owner but that he was the customer service agent that was assigned to my case. He said that they needed to see a photo of the issue in an email and that I had declined so there wasn’t anything that they could do. I had already been working with two agents via chat who asked for photos and we weren’t getting anywhere. The chats kept dropping and I had to repeat my story. I didn’t want to start over anymore, I wanted to talk with one of the owners. There was a language barrier as well with the agents and the conversations via chat and on the phone were difficult to say the least. Finally, the agent on the phone became impatient and hung up on me, I couldn’t believe what had happened! Mixbook could have had an order of $1200.00 which will go to a company in Brooklyn.

    Bought: photo book

    Order Date: 2018-01-19

    Pros:
  • none
  • Cons:
  • a malfunctioning website
  • poor quality printing
  • bad customer service
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    168590

    Posted by Sandra Campbell (2 years ago)

    Love my book!!!

    The book is beautiful! I ordered the hardback soft touch photobook. Arrived within days. So pleased with it!!! It was easy to put together by using my pictures in the computer and those on disks. Delivery was in a few days. Will certainly use it again!

    Pros:
  • Easy to use program
  • Able to save it and work on for more than one day.
  • Cons:
  • Took a while to figure out how to take out words already in book and replace with my own.
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    167910

    Posted by B Ovnicek (2 years ago)

    Great way to put your memories together. Mixbook is Fabulous!!

    Just got my mixbook in the mail. Was so happy how it turned out. You guys are awesome. This is my 3rd book and I am hooked. You make it so easy with your program to put my memories into print and remember them and cherish them forever. Thank thank you Mixbook.

    Order Date: 2016-07-22

    Date Received: 2016-08-02

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    167060

    Posted by Denise (7 years ago)

    Great Books and Cards

    I've purchased 13 small books one 12x12 and 100 graduation invites I designed everything. LOVED everything we've gotten. Ordering 1 more book to remember graduation and the graduation party

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    125820

    Posted by courtnie (8 years ago)

    I love mixbook I have made a scrap book of every picture of my son since he was born and it is cheaper than getting them printed and it has created a book for him to look back on when he gets older to appreciate

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    96650

    Posted by Jennifer Larson (8 years ago)

    I have really enjoyed creating my book. I can't wait to see it in person. I did have a hard time trying to find a coupon.

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    86950

    Posted by kim (8 years ago)

    beautiful scrapbooking style, easy to use and edit. many extras to choose from, the creativity is endless.

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    79660

    Posted by stephen (9 years ago)

    seems like they have a good thing going on.

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    51180

    Posted by Mindy Hill (9 years ago)

    Wonderful website, very user friendly. I am excited to see my book in person

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    47090

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    Mixbook.com Rating: 3.4/5 (36 votes cast) [9 votes came from reviews] 10 reviews by users total.

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