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MetroPCS Review + Feedback & Discussion

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Read 7 Customer Reviews for MetroPCS.

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User-Submitted Reviews of MetroPCS & Testimonials

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Posted by Elisa S. (7 years ago)

Where do I begin? I made the HUGE mistake of switching to MetroPCS and I regret it deeply. I have had nothing but problems ever since. Prior to traveling to another state, I went into my local MetroPCS store to question the representative about traveling with my phone. I asked him if I could use my phone in NY state. He then asked me if he could see my phone. I handed my phone to him--he looked at the front of the phone, looked at the back of the phone--looked at the front and back of the phone once again and then proceeded to hand my phone back to me and assured me that it would work in NY state. I traveled to NY state with my diabetic mother thinking that I would be safe because a MetroPCS representative informed me that my phone would work for sure in NY state. Imagine my surprise when my MetroPCS phone did NOT work in NY state---I was stranded with no phone in NY state for 5 months thanks to the incompetent, uninformed, unknowledgeable, non-English speaking MetroPCS representative that assured me that my phone would work. I returned home. I took a SECOND trip to NY state. This time I chose to go to a CORPORATE office and ask them, FOR A SECOND TIME, if my phone would work in NY state. I explained that I traveled to NY state the first time and my phone didn't work. The representative there asked for my phone and showed me exactly what to do. He then explained that I had to put money into my Travel Talk account and that I would be charged .19 cents per minute. Please do not believe the coverage map that MetroPCS shows online---if you do, you will be sorry. Every time I tried to make a call with my phone in NY state, the call would not go through. I was lucky if I tried seven or eight times before the call did FINALLY go through; and then the call would last approximately TEN MINUTES and it would be DROPPED!!! My other problem with MetroPCS is this---I have received DOZENS AND DOZENS of phone calls that are NOT for me. I have changed my cell phone number 2 or 3 times now and I am STILL receiving incorrect phone calls. I recently had over 130 voicemails and NOT ONE OF THEM WERE FOR ME. First of all, I am APPALLED at the fact that MetroPCS charged me $5 every time I changed my number. It was NOT my fault that I was receiving incorrect phone calls and when I explained this to MetroPCS, they COULDN'T HAVE CARED LESS!!!!! I am SICK TO MY STOMACH over my problems with MetroPCS and there inability to care for their customers and their unwillingness to provide a good, on-time paying customer with a solution to my problems. I have also received a TON of spam texts messages--something that NEVER happened to me when I had Verizon. I have also received text messages in SPANISH. I have had more problems with MetroPCS to list, but I am too upset and sick to my stomach just thinking about them. I would rather pay DOUBLE what I am paying now than to go through the MANY, MANY problems that I have had with MetroPCS. Please DO NOT WASTE YOUR GOOD, HARD-EARNED MONEY ON A COMPANY THAT DOES NOT CARE ABOUT IT'S CUSTOMERS!!!!!!!!!!!!!

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Posted by joan king (7 years ago)

please explain why other celluar companies get these different styles of touchscreen with slider keyboard and metropcs don't?

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Posted by BLACKBERRY (5 years ago)

NON WORKING SERVICE AND CHEAP PHONES DONT LAST LONG

THEY DONT CARRY GOOD SERVICE THEY COMMERCIAL IS JUST LIKE THEM AND YOU DONT SEE IT YOU ONLY HERE IT WHEN WALKING IN THEY DOOR BOOST UP THEY THE SAME WAY THEY WAS WHEN THEY FIRST CAME OUT THEY PLANS THEY DONT GET TO BOOST UP YOU WILL BE GLAD AND GOOD BOOST CAME OUT ON TOP THEN METRO DID AVERAGE RATING FOR METRO IS A 0 AND BE BLESSED ONCE YOU EXPERICENCE THEY SERVICE

Pros:
  • SIGNAL DONT LAST
  • Cons:
  • EVERYBODY LIKE OTHERS ON THE SAME NETWORK
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    151190

    Posted by morton (9 years ago)

    i recently had motorola v3m flashed by an independent person. got the phone back, power up it did the metro pcs jingle and all that. i call to add the esn then get a bunch of bull from a girl whose native language is not english,i ask for a supervisor, he assures me they WILL NOT CHARGE to add the esn, go to metro store in vacaville, ca and i'm told that it is 67.00 dollars..so i read that they launched 30.00 to flash to the metro service so i called they quoted 50.00 cant get no where with these idiots..

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    32500

    Posted by Kim duncan (9 years ago)

    Metro sucks i bought a phone and only 2 days it shuts off and a lot of other problems metro told me i could drive the 2.5 hours one way to exchange the phone or send it to samsung and be without it for 3 to 4 weeks but that is all they will do nice of them

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    6660

    Posted by MetroHater (8 years ago)

    Worst cell phone service out there! A few of you said it is good as long as you don't travel. I traveled 5 feet and the call would drop. Even one of there own customer service reps (who actually spoke english)told me that I was smart to use my own phone which i had converted over to metro, because all of the phones they sell are crap! That statement came from there own rep. I have sent many txt messages that never made it to the phone i was sending it to. Many times when i tried to place a call, I got a message saying "welcome to Sprint" So for all of you that think they have there own network think again because they don't. Run from this company. There customer service is crap, there phones are crap, and anyone who gives a good review is just a company employee. One guy on here stated that his phone he uses is gsm. Metro does not use GSM service, it is cdma.

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    Posted by TimVorak (8 years ago)

    METROPCS is one company to stay away from. It's bound to fail as a company if things don't change. Customers fall for their slick ads and introductory plans, but leave in droves when the actual quality of the products/services show themselves. They have abysmal customer service. However, they do have a consistent policy on how their reps treat customers - like SHITE.

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