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Matrix Direct Insurance Services Review + Feedback & Discussion

Matrix Direct Insurance ServicesYou can write a review for Matrix Direct Insurance Services and also view its ratings and comments posted by others.

Read 6 Customer Reviews for Matrix Direct Insurance Services.

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User-Submitted Reviews of Matrix Direct Insurance Services & Testimonials

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Posted by Alexander Jay Schuster (8 years ago)

I found Matrix Direct not forth coming with the requested information (from the medial exam) and due to delays getting the information I requested the annual premium changed. I declined their insurance coverage and will keep hunting for life insurance.

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5 out of 6 people said 'YES'

68700

Posted by RB (7 years ago)

Robert Avats - Condescending and crooked

This guy is a completely arrogant jackass. He starts off the conversation sounding professional and courteous. Then he gave me a quote and when I questioned him because he gave me a number completely different from what I was originally quoted, he got defensive and started to repeat my name. Then he reviewed the LIFE INSURANCE policy which didn't cover death by illness and old age. I asked him what people get life insurance for. He again repeated my name and followed it with 'I'm not here to argue with you' and said other inappropriate comments. The company needs to train him on sensitivity and to have a little class. It's as if he sits there at his desk with mirrored sunglasses and throws in little clauses and hopes you don't pick up on them and sign up for his useless policy.

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You sound like you just didn't like the quote he gave you so now you got mad and just posted this on the internet. It's people like you that cause people like mr. Avats whom I highly doubt said all that whom is probably just trying to feed his family to go bonkers. Sales people have to deal with people like you before you have even had you morning cup of coffee in your "I hate everyone" mug I would know because I am a sales person myself from another company. So please don't take your frustration of not having the quote you want out on him.

5 out of 7 people said 'YES'

130160

Posted by Patricia Moore (6 years ago)

Attitude Adjustment

I was called by a stupid little insurance salesman from Matrix Direct named Jeremy on 3-17-2012. He was so arrogant, and rude and kept telling me what Insurance my daughter did not qualify for instead of what she did qualify for and refused to show any type of proffesionalism what so ever. He was smart mouthed, immature, and rude. They really need to hire people with an education on treating the customer with respect and how to stay in your dumb ass place. (Jeremy)

Pros:
  • Called right away
  • Cons:
  • Better Customer Service
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    3 out of 4 people said 'YES'

    138120

    Posted by Helene Cohan (8 years ago)

    I want to rescind the comments on coocomputing regarding Robert Avats Account Executive. I stated that he pressured me, refused to give me info, and that he hacked into my computer to deduct a payment from my checking. I called him unscrupulous and would never do business with MATRIX DIRECT. Those statements were not true that he hacked into my computer. Although I did not like the way he spoke to me he certainly was a professional and I wish him no ill will. I want to publicly apologize to Mr. Avats for saying the things I did. They were false asertions and later found out that the money taken from my checkimg account was a company Mr. Avats does not even deal with and it was my husband who gave authorization for payment to be taken out of my account from another insurance company. I am truly sorry for the hardship I have created.

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    3 out of 6 people said 'YES'

    72090

    Posted by will carr (6 years ago)

    Bait & Switch

    they offered a great rate, in the beginning, however, when I called, I was told that quoted rate was not the standard rate and not available.

    Now the rate, with no pre-exiting conditions, was double what I was quoted.

    Scam outfit, misleading, argumentative, untruthful, and rude.

    Pros:
  • none
  • Cons:
  • untruthful
  • misleading
  • agent was argumentative
  • quoted price can not be obtained
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    sounds to me like you were given an initial quote based on limited information and when you called the company and answered some insurance questions you did not qualify for the rate you wanted due to your own situation. How is the insurance company at fault?

    2 out of 3 people said 'NO'

    141740

    Posted by tom behr (6 years ago)

    Bad Company

    I'm glad I googled the agent and Matrix Direct before making my decision. Terrible company! Terrible Agent! He argued with me then continued to try to sell me. Would not stop talking over me. Terrible premiums! I got insurance for 1/2 the quoted rate.

    Pros:
  • Called all the time
  • Cons:
  • Arrogant and insulting. How does this agent make a living?
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    2 out of 3 people said 'NO'

    138270

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    Matrix Direct Insurance Services Rating: 2.0/5 (47 votes cast) [4 votes came from reviews] 6 reviews by users total.

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