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Logo Jeez Review + Feedback & Discussion

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Read 8 Customer Reviews for Logo Jeez.

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How long did it take for you to get a reply from customer service? - 240 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Logo Jeez & Testimonials

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Posted by Ashley (5 years ago)

Horrible Horrible Horrible Experience & Company!

I have been having problems with this company since 2009. Even today, (2013!), I'm still having problems with this ridiculous company. I would never use this site and would advise anyone reading this to never use them as well. Below is outlined with dates/times with multiple issues with this company. I can't even believe they still have business!

Problem # 1: When will business cards be in?

Spoke with rep on 11/20/2009. First this rep told me that I don’t get business cards incorrect information-I had to tell him that I do. Fought with me about this until I made him look on their own website @ that package we bought. (Silver Plus $425) Then he told me that they use 3rd party printing-there is no way to expedite process. 7-10 business days.

Called on 11/23/2009. Same problem- rep said that I don’t get business cards. Eventually told me same thing…7-10 business days. I told him that this is what was told to me on 11/20/2009.

Chat on 12/1/2009 told me the same thing 7-10 business days. I told him we ordered a while ago and if he could call the printing company to get a better understanding of when the cards will be done. He said “nope. There doesn’t seem to be any problem.” Even if business cards are sent tomorrow, it will be here past 10 business days (If they work on Saturdays, it is already past 7-10 bus days)

Called 12/7/2009. Manager not there still? Rep says manager will call 2-3 hours.

12/14/2009 – LM for a manager to call again

12/15/2009 – Manager not there for another 2-3 hours. Says he will call.

1/11/2010 – lm (12:09AM) (2:06PM)

1/14/2010 - (7:15pm)- Barney called me-will make stationary changes for me. Cannot refund $-I told him we do not want business cards at this point just want refund. He says they can’t do that but they can give us discounts on future purchases-informed we will not be using this company any longer with the negative response that we have received so far. Once again thought we didn’t get cards in this package-made him refer to logojeez site which shows that we do. Says that he will have manager or himself call me back Monday. I informed him we will report company & tell other companies not to use them if we don’t hear from them on Monday. He also told me “Josh” is no longer with the company.

Problem #2: Webpage

Called on 11/20/2009 to ask for prices on a webpage. $1500 for simply changing name from NY to NJ and putting it on our own domain!!!

Rep then continued to call near hourly for almost a week to ask when we wanted the webpage after repeatedly telling him that if we need his services we will call him.

Problem #3: Stationary & Business Card Designs

Told the rep when designing on the phone that we need the text all AS BIG AS POSSIBLE for printing since we had already gone through 1 printing round and what I asked for was completely wrong. We only had 2 revision rounds or it costs more to make. Text still isn’t big enough and when printed by our own company looks horrible because the text is way too small.

Problem #4: Rep lying about manager

12/1/2009 First wouldn’t give me to any manager. Continued to tell me that he’ll take my info to have one call me back. Insisted on getting manager’s extension. Rep (Jimmy) told me that the manager would be in the office in 2-3 hours (this was at about 10am.) Called at 2:30 to manager’s “extension” and another design rep answered and said he won’t be in until tomorrow. Wouldn’t give me to any other upper management to discuss issue.

Called 12/7/2009. Left message. Manager not there still? Rep says manager will call 2-3 hours.

12/14/2009 – LM for a manager to call again – Jimmy called again and said manager will call me today.

12/15/2009 – Manager not there for another 2-3 hours. Says he will call.

1-11-10 – LM (12:09AM) (2:06PM)

1/14-10 - (7:15pm)- Barney called me-will make stationary changes for me. Cannot refund $-I told him we do not want business cards at this point just want refund. He says they can’t do that but they can give us discounts on future purchases-informed we will not be using this company any longer with the negative response that we have received so far. Once again thought we didn’t get cards in this package-made him refer to logojeez site which shows that we do. Says that he will have manager or himself call me back Monday. I informed him we will report company & tell other companies not to use them if we don’t hear from them on Monday. He also told me “Josh” is no longer with the company.

PROBLEM #5 VECTOR LOGO

10/24/13 1:00pm Logo Jeez never provided us with a vector file of the logo (only jpg and gif). I called them today to obtain it and they said they no longer have any of our files at all and that they want to charge us $130 to just get a vector file of a logo they should already have…went down to $76 afterwards. Seriously? Charging $76 for a file that they never provided to us in the first place? Very unprofessional.

Bought: Silver Package - logos/biz cards/design

Order Date: 2013-10-24

Date Received: 2014-01-28

Pros:
  • I can't think of any.
  • Cons:
  • Slow service
  • lies
  • expensive
  • didn't know product details
  • lack of information
  • didn't provide what we asked for
  • rude service
  • and more.
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    6 out of 7 people said 'YES'

    157910

    Posted by Gabriela (4 years ago)

    Exceptional Portfolio and Professional Service

    Logo Jeez turned out to be the best design company for me. After spending weeks on looking at logos portfolio of other companies, some were good but out of my range, some were cheap in rates but i didn't like their design. This company impressed me with their excellent portfolio. Their designers are top-notch with in-depth understanding of industry. Turnaround time was good too, they delivered it before the final deadline.

    All the samples they sent me were too good but sadly I had to choose one. They really nailed it. Thank you Logo Jeez.

    Bought: Logo design, Stationery Design

    Order Date: 2014-04-02

    Date Received: 2014-04-09

    Pros:
  • Professional Customer Support
  • Really good pricing
  • Exceptional ideas
  • Expert Team
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    4 out of 5 people said 'YES'

    Germany flag   Review came from Germany.
    160470

    Posted by Sharon. S (4 years ago)

    They always impress me with their quality work

    I am quite shocked to see few Logo Jeez reviews posted over here. My experience working with LogoJeez have always been so wonderful (Just to mention that I have contacted them more than twice, once for logo design, then for stationery sets and now for a website) These people never disappointed me with their delivery. I received what I asked with no compromise on quality and agreed deadlines.

    Bought: Logo Design, Stationery Design, Website Design

    Order Date: 2013-06-06

    Date Received: 2013-06-12

    Pros:
  • Quality Design
  • Excellent Support Staff
  • Expert Team
  • Very affordable Price
  • Amazing Portfolio
  • Highly Experienced
  • Cons:
  • Couldn't find any

  • Customer Contacted Logo Jeez Via:
    (866) 361-5646

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    2 out of 2 people said 'YES'

    Germany flag   Review came from Germany.
    160710

    Posted by Christopher Schultz (3 years ago)

    Does not honor their refund policy.

    I am complaining regarding Logojeez business practices, I hired them to perform a 12 page website and the company had poor cooperation in this process, which raised concerns for me. In the terms and conditions (guarantee) a refund is promised and I was refused a refund.

    This company has poor communication skills and are hard to get a hold of and does not reply back to voicemails and emails. Numerous times I have tried to get a hold of this company while getting no-where.

    I spoke to many different people: Harris Blake, Emily and Chris Reid all to no avail. Never received a call back even though promised several times. My website was never finished, delivered and when I cancelled due to this, I was pushed around to different people and given many excuses as to why I was never given a refund.

    This company when I pulled up the address is actually a PO Box inside of a strip mall.

    One reason given for no refund is that the credit card processing company they use is out of business, this is in fact a LIE. They use a company called Indigo Credit Card Processing and they are in fact still in business and even have the same address as Logojeez. I called this credit card company to verify and found that they are at the same location as Logojeez just a different phone number.

    I am looking for a full refund of $1145.00 for services not performed per guarantee(under their terms and conditions). I would like the company to either credit back my card, or send me a check if the company they used is no longer in business.

    With this company I have written down times called and even have call recordings that state these facts.

    Emily-Called for a refund and was told General Manager would call back in a half hour-No call back from anybody a month later.

    Chris Reid-Stated would call back by end of day to issue a refund--No call back and no refund issued.

    Blake Harris-This is the main person that I have dealt with and have received no responses from him regarding anything. I have sent him every thing that they asked for with no avail.

    I would like the company to issue a refund in full for services not performed.

    Bought: Website creation

    Order Date: 2014-08-27

    Pros:
  • None
  • Cons:
  • Doesn't honor their refund policy.
    Operates out of a P.O. Box.
    Poor communication.
    Rude.

  • Customer Contacted Logo Jeez Via:
    (866) 361-5646
    lloyd@logojeez.com

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    162650

    Posted by Irene J. Tabarez (4 years ago)

    Really talented team, professional work and very fast turnaround

    I have been using Logo Jeez for more than 2 years now. In starting I was not sure whether to choose them to design my identity or not. I am very choosy kind of person; I clearly mentioned this to my account manager that I need one specific element in my logo that will make it stand out from rest of the companies. Believe me I was expecting very less, they read my mind and sent me a logo that I proudly say now represents my business at its best.

    Throughout the process, my account manager and the designer was very patient, I asked for minor revisions and they responded me quickly until I get satisfied. My another order is in process now a days and I am looking forward for some other mind blowing thing! Highly recommended to everyone out there who are looking for some exceptional design for their businesses.

    Thanks much Team. You people are great!

    Bought: Logo Design, Website Design (In progress)

    Order Date: 2013-07-01

    Date Received: 2013-07-06

    Pros:
  • Timely delivery
  • professional work
  • qualified designers
  • creative approach
  • Cons:
  • None

  • Customer Contacted Logo Jeez Via:
    (186) 636-1564 x6

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    1 out of 2 people said 'YES'

    Romania flag   Review came from Romania.
    160740

    Posted by jang (10 years ago)

    Be VERY careful before doing business with this company. We purchased one of their starter packages for over $3000 in October 2007. In June 2008, we still didn't have our products. When they finally provided our brochures, the cut lines showed on the brochures. When we asked for a refund, they told us that they DO NOT issue refunds. We are very dissatisfied with this company! Think twice before giving them any of your money!

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    1 out of 2 people said 'YES'

    5800

    Posted by Lance Roberts (7 years ago)

    LOGO JEEZ WILL TAKE YOUR MONEY EVERYTHING IS 2 DAYS AND WE WILL GET BACK TO YOU. THEY ALWAYS HAVE AN EXCUSE. JOSHUA WAS OUR REP AFTER JAMES HAD HIS LEGS AND CANCER AND OTHER BS. JOSHUA TOOK FOREVER TO FINISH WEB SITE TOOK 3 TO 4 MONTHS. GAVE UP THEY SAID THEY WOULD REFUND US OUR MONEY ON THE BROCHURES BUT NO LUCK 1 YEAR AND 6 MONTHS LATER NO IT IS TOO LATE TO GET REFUND AND THEY WILL NOT COMPLETE THE JOB ON THE BROCHURES.

    DO NOT DO BUSINESS WITH LOGO JEEZ THEY ARE SCAMMERS.

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    1 person said 'NO'

    123810

    Posted by J Gibson (1 decade ago)

    Do not use this company. You will never receive your finished product. I have been working with them for over 6 months and still don't have my finished files. And they won't give you your money back!

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    1 person said 'NO'

    2760

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    Logo Jeez Rating: 2.7/5 (25 votes cast) [5 votes came from reviews] 8 reviews by users total.

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