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Lillian Vernon Review + Feedback & Discussion

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Read 9 Customer Reviews for Lillian Vernon.

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User-Submitted Reviews of Lillian Vernon & Testimonials

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Posted by Kelli (9 years ago)

They jack up shipping costs to offset coupons discounts. I ordered 43.00 worth of stuff and shipping was 21.00 to Maryland. Used the free shipping code and my shipping was still 9.99. Rip Off!!

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Posted by Elizabeth Howse (8 years ago)

Beware! Lillian Vernon is not the cute little personalization order store that you might think it is! For the last 4 years I have fraudulantly been charged $9 a month for their "Reservation Rewards" program. I never authorized membership to this program and had no knowledge it! I never received any benefit from it, etc. When I asked what this was, the representative said they would gladly refund my credit card the last six (6) months...$59.00. IS'NT THAT NICE OF THEM CONSIDERING THEY HAVE SCAMMED ME OVER THE LAST 4 YEARS FOR A TOTAL OF $486.00??

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Posted by CONNIE WASHINGTON (9 years ago)

I'm thinking about, to call JESSE !

First I give them a few days the time to put back the $ 14.95 THAT THEY TAKE EVERY MONTH OUT OF MY ACCOUNT,( in the beginning it was arround the 27th ,than the 20th, than the 15th, the 10th and now was it on the first of october ). When I don't see the reimbursement.... it is BINGO !!!

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Posted by Melissa (7 years ago)

On 12/6/10, I placed an order through Lillian Vernon over the phone. I did it over the phone so I can ask when to expect the items to come in cause I was ordering them for Christmas. Well the woman told me, "the items were Guaranteed Delivery Before Christmas. So 2 1/2 weeks later I received one of the two items I ordered, mind you, it was a set! So I called on Christmas Eve and spoke to someone that said, "I should have never been told that that particular item would be guaranteed to be delivered by Christmas Eve." "That vendor has had problems getting orders out cause of the snow storm on the east coast, I will have my order shipped in two weeks." So two weeks came and went and I called again, this time they gave me %20 back on the product, still complained about the vendor and promised another expected delivery date. That date came and went. Now for the fourth time, I'm contacting them and they gave me a tracking number to track the shipment. This particular item is coming from Canada and is going to take 3 business days to reach me in Chicago. I ship to CA alot for work and it gets there next day UPS. WTF is up with this place. Catalog shopping is a bit risky, this is defiantly the last time I order from Lillian Vernon. All the staff was very pleasant on the phone and I don't think this BS had anything to do with the customer service reps, but the company as a whole, they need to get their act together.

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2 out of 3 people said 'YES'

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Posted by Lynnette (9 years ago)

I didn't even sign up for the rewards program, I insist on a refund of the money that you have charged my visa card.

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Posted by CONNIE FROM WASHINGTON (9 years ago)

WHAT A RIP OFF !!! IS THE " REWARDS ".

LAST YEAR I ORDERED SOME STUFF AND WITHOUT MY NOTICE THEY CHARGED ME EVERY MONTH $ 14.95

I CALLED THEM TO CANCHEL IT AND ASK THEM TO GIVE ME THE $ 14.95 BACK. WE SHALL SEE.

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Posted by Emilie Daniel (9 years ago)

Complaint: Lillian Vernon Rewards. I placed one order with this company, and now I am being charged an unathorized amount for a program entitled Lillian Vernon Rewards. I warn everyone that uses their credit card and views their site, that you will be caught up in this theft.

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Posted by Alaskan Consumer (9 years ago)

*Beware* Alaska and Hawaii: Lillian Vernon Co. charges extremely excessive shipping charges to Alaska and Hawaii. As stated on their order form: any order for AK and HI must add standard shipping charges and an additional $9.99. It is also noted on the order form that these orders will ship "parcel post" which is standard cheap, slow-boat-to-China USPS delivery. On expedited delivery service, AK and HI must add standard shipping charges + 12.99 + $30.00. That's an additional $42.99! Alaska & Hawaii two of the 50 United States serviced by the United States Postal Service and are not international deliveries...shipping should not be so high.

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Posted by Christina Peterson (9 years ago)

I love Lillian Vernon! We especially appreciate the personalized karate belt holders. They hold special memories for my husband and children as they work on their black belts. They are well constructed and look professional hanging on our wall. They are always shipped quickly and well protected. Thanks!

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1 person said 'NO'

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Lillian Vernon Rating: 2.9/5 (14 votes cast) [3 votes came from reviews] 9 reviews by users total.

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