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LensPlanet Review + Feedback & Discussion

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Read 6 Customer Reviews for LensPlanet.

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User-Submitted Reviews of LensPlanet & Testimonials

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Clifford Blevins reviewer photoPosted by Clifford Blevins (3 years ago)

Sent defective contacts, will not refund or replace

I've been wearing contacts for 21 years. I've never experienced pain or discomfort from wearing them unless foreign matter finds its way into my lens. To make a long story short, ordered 4 boxes from lensplanet.com - 2 for my left eye and 2 for my right. The -6.00 contacts for my right eye are just fine, however, the -5.75 contacts for my left caused me immediate discomfort from the first time I put one in. I tried to sit it out, thinking that my eyes needed to adjust to them. Within an hour, my eye was tearing uncontrollably. I removed the lens and replaced it with another from the same box - same discomfort, same uncontrollable tearing. So I didn't wear my contacts for awhile thinking that eye needed a rest or something. The other night I went to try again - a brand new lens was opened and I put it in my eye - same discomfort. I then tried using one of the -6.00 lenses in my left eye and it was fine. No pain, nothing. That's when I examined the painful -5.75 and noticed that the edges were slightly curled. I proceeded to open another, then another, just to find that all of them were curled straight from the box. I contacted their customer service and politely explained my problem and was sent a form letter referring to their return/refund policy. I was told that they were unable to do anything about it and that I'm just stuck with the defective lenses. Do yourself a favor a order from a reputable company like 1-800-contacts or something and stay far far away from these peddlers of possibly counterfeit contact lenses (lenses were in a foreign box with what appears to be Korean writing). Buyer beware - if you have any issues with your order, don't expect any help. Lensplanet.com is an unscrupulous company that will not offer any follow up service once they have your money. Even the canned response took a week to get to me. They have lost my business for good and if you're smart, you'll stay far away from these crooks.

Bought: Acuvue 2 (6 pk) -6.00

Order Date: 2014-05-31

Date Received: 2015-06-21

Pros:
  • Two of four boxes were OK.
  • Cons:
  • 2 boxes were curled up and usable
  • causing excruciating pain after only a short time wearing. Very bad customer service. Was sent foreign/counterfeit contacts.

  • Customer Contacted LensPlanet Via:
    support@lensplanet.com

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    163240

    Posted by TA (5 years ago)

    Hands down worst company I've ever ordered from.

    I ordered a package of contacts in the middle of December, and it didn't arrive for over a month after. I emailed them because I couldn't find what I ordered under my account information, and they said it would be sent out in 3-5 days. That's what they always told me 3-5 days. They never bothered to tell me that they were apparently having vendor problems, until it was being shipped out. That was a month after the fact. I expressed my unhappiness and have never had a company not care to fix their follies, but this company never offered to give free shipping or anything. Please do yourself a favor and don't bother with this poor excuse for a company. Look around a little bit more and find someone else to order from.

    Pros:
  • Price was acceptable.
  • Cons:
  • Service was terrible
  • Never tried to fix anything
  • Slowest delivery ever
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    150770

    stefanielohrey reviewer photoPosted by stefanielohrey (5 years ago)

    horrible

    My husband and I each ordered 2 boxes of contacts on October 12th 2012, The order did not ship until the 25th of October nearly 2 weeks to the day later. The shipment arrived on November 1, 2012 only containing 2 boxes of contacts. I have contacted customer service several times with no response. (Since the 18th) I have no idea what to do to get a refund or replacement for my missing order but am so unsatisfied, will never use this company again, do not trust them.

    My order number is 22271235

    Pros:
  • the price for shipping was good
  • Cons:
  • never received the product!
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    146960

    Posted by Maya taylor (7 years ago)

    lensplanet is a scam

    DO NOT BUY FROM THEM THEY ARE A JOKE!!! THEY SEND THE WRONG ITEM AND THEY DONT RETURN THE MONEY!!!!

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    128410

    Posted by nothappy (7 years ago)

    Lensplanet is a SCAM. When I placed my order it was 130.00 US they took 140.00 out of my account and 30 days later, even though their site says 3-5 days delivery, I still have not recieved a thing. So basically they stole 140.00 from me.

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    108120

    Posted by André (9 years ago)

    Scam sellers. Avoid. Placed an order of 1200 pounds for 4 boxes of lenses, received one. SCAM ARTISTS - AVOID.

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    Norway flag   Review came from Norway.
    34340

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