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Lancome.ca Review + Feedback & Discussion

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Read 4 Customer Reviews for Lancome.ca.

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User-Submitted Reviews of Lancome.ca & Testimonials

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Posted by Just.PAMELA (7 years ago)

I will NEVER order from Lancome.com ever again!!! I received an email promo about receiving 5-deluxe samples and ordered $42 foundation the SAME day. When I received my order, the 5 deluxe samples were missing!

I called their 800# (as well as sent 2 emails), the Rep on the phone sure needs to learn better customer service skills..."oh, I'm sorry and I know how you feel..." sounded more condescending than sincere. She didn't offer a solution or to send replacements. I asked WHY they don't notify you that the PROMO items are out of stock, she repeated with her robot response, "I'm sorry, I know how you feel..." blah, blah, blah!

She told me that I could return it if I was "unhappy"...and pay my own shipping to send back. Of course, what if I shipped it back and they told me that it broke in transit, since their customer service is already terrible!

Poor service! I guess it's time to switch over to a different brand now.

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Posted by lisa (8 years ago)

I have been a Lancome user & supporter for decades. This was my first (and last) time ordering direct - online from Lancome. I was given a code to receive a free gift (compact eye shadow) with my purchase, so instead of going to a department store, I ordered online. You can imagine my surprise when I received my shipment without the gift. I called 1-800-Lancome and was told it was "out of stock". Again, you can imagine my shock to learn that Lancome was OUT OF STOCK and had no eye shadow compacts? Unbelievable! Was the offer a ploy to get me to order online? To rob the department stores of a customer? Lancome Customer service told me I could pay for shipping and return the whole order for credit. That is not a satisfiable customer service response. I find it hard to believe that Lancome does not have real-time inventory control and that they could not have alerted me at the time of selection that the product was out of stock. I'm terribly disappointed in the process of simply not shipping the item, not substituting a comparable product and then the customer service response of, "Then pay to ship it all back if you're not happy" It's terrible and unacceptable. Definitely an eye opener. Perhaps all these years I have been supported by department store customer service, in which case Lancome should consider getting out of the direct end user contact, as they clearly don't understand the market.

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Posted by Kate (5 years ago)

Terrible Experience

While I love Lancome's products, I would say NEVER order from Lancome.ca. I ordered two lipsticks, the same colour. They sent the wrong colour. I ordered expedited shipping and it came 4 days later. I emailed them twice, once about the delayed shipping and once about the wrong product and NEVER got a reply from them. I will always buy my products from thebay.com or from a store, but this disregard from them has put me off their products.

Bought: Lipstick

Order Date: 2013-09-17

Date Received: 2013-09-24

Pros:
  • Easy website ordering
  • Cons:
  • NO customer service
  • wrong products sent
  • slow shipping
  • no cost saving
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    Canada flag   Review came from Canada.
    158130

    Posted by elliehalbleib (7 years ago)

    The Gentifique youth activating serum is the nicest product I've ever used, my skin just glows

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    Comments on Previous Lancome.ca Promotions/Offers

    5 years ago, Joann wrote:

    HOT deal. Will be gifting out the collection unless it's too irresistible when I see it :).


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