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Lan Airlines Review + Feedback & Discussion

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Read 1 Customer Review for Lan Airlines.

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Posted by Eddie Gonzales (8 years ago)

If I could I would give you a negative for what you company did to me. Landed in Quito on 3 Dec. on Flight LA2581 from Medellin Colombia. Unfortunately my luggage didn't. I even paid an extra $65 for excess kilos as the weight was over by 6 or seven kilos. It took a week of attempts to get my luggage and even then your (personas) didn't seem to want to assist me. I spent money on a hotel, taxi fees, and meals that would have been provided had I arrived with my bags to my final destination. Whats more upsetting is that the lack of your concern and substandard customer service caused me to forfeit a major surgery scheduled for December and has now been rescheduled for January.(wonder how I'll get there?) Friends and family made several attempts to recover my bag but were given different stories. At one point I was even told that I was entitled to incidental money in the amount of $70 to defray costs at the fault of LAN. Then we were told that that is how much I would recieve had they permanantly lost my luggage. This is insulting as my bag was worth more than $70 dollars. I sincerely hope that no one asks for a suggestion on which airline to fly. Should you need specifics feel free to contact me senorg@hotmail.com

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Ecuador flag   Review came from Ecuador.
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Lan Airlines Rating: 2.3/5 (10 votes cast) [1 vote came from reviews] 1 review by users total.

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