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King Size Direct Review + Feedback & Discussion

King Size DirectYou can write a review for King Size Direct and also view its ratings and comments posted by others.

Read 8 Customer Reviews for King Size Direct.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 10
How long did it take for you to get a reply from customer service? - 240 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of King Size Direct & Testimonials

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Posted by R Curry (8 years ago)

Invoice#124200259045

I ordered 5 pair of Fleece Sweat Pants size 2XL Tall. I was sent 4 pair of size 2XL Regular and a backorder for one pair. The regular size are way too short but I needed them for work so I kept them. I was sent the back ordered pair 3 weeks later. They were the right size. So one out of five ain't bad!These are common mistakes I have found when ordering from King Size Direct.

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3 out of 3 people said 'YES'

120310

Posted by Benjamin Smith (9 years ago)

I called Kingsize Direct customer service on 12/23/2009, at approximately 4pm, for assistance with ordering some casual dress pants. The 1st rep hung up on me instead of admitting she could not answer my question, the 2nd rep transferred me to a 3rd person who placed me on hold for about five minutes. When he returned I asked the rep to help me find some cotton pants similar to classic Dockers. He stated that he couldn't help me and that I would have to find the correct pants by requesting a catalog. I was ready to place an order the same day. I did not plan to wait till after the catalog made it to my address about a week or so later. I also informed all three reps that i have placed orders in the past with this company without calling for assistance and i received something totally different from what I expected. I thought I could prevent the same mistake by calling for assistance but I guess I was wrong because the reps had no knowledge of their product and lacked the ability to assist me in placing an order. Finally the he gave me a non existing part number in order to get me off the phone. I entered the part number I was given but was unable to pull up the product. I'm very disappointed with this company and i will no longer do business with. I will also inform all my buddies that are frequent Kingsize shoppers of my experience and encourage them to think twice before shopping at Kingsize Direct.

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2 out of 2 people said 'YES'

48410

Posted by MK (6 years ago)

slow and expensive shipping

Kingsizedirect has a decent selection of clothes with many name brand items that are generally good quality and some lesser known brands of very low quality. Some of their prices are terrible and some are fair, not really any that are great however. The biggest problem with this retailer is their shipping, it is VERY VERY expensive for even their base ground shipping. After waiting 3 to 5 days for them to even process your order to be shipped they use the cheapest service UPS has where they get it sort of close to you then drop it off at the post office to add a couple more days to your wait time. My advice to potential customers would be to shop around there are plenty of big and tall retailers that actually put forth a little effort to get their inventory in your hands for a fair price.

Pros:
  • decent selection of name brands
  • Cons:
  • their off brand items tend to be cheaply made and fall apart
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    1 person said 'YES'

    141570

    Posted by Mark DellaBarba (8 months ago)

    Not happy and won't buy again and suggest many do the same

    watch what you buy some they have the description clearly on top and some they hide some things down bellow.. was not happy with them. they should either do the same to everything the same or not.. I got dogged twice because of that and need the item bad and got the wrong thing.. very aggravated and WILL NOT EVER purchase form them again because I brought it to their attention and they seemed to care less. now they can kiss my azz

    Bought: 04711244268

    Order Date: 2018-02-23

    Cons:
  • watch what you buy some they have the description clearly on top and some they hide some things down bellow.. was not happy with them. they should either do the same to everything the same or not.. I got dogged twice because of that and need the item bad and got the wrong thing.. very aggravated and WILL NOT EVER purchase form them again because I brought it to their attention and they seemed to care less. now they can kiss my azz
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    168670

    Posted by BARB SLANSKY (9 months ago)

    No refunds for PayPal users

    They charged me $7.50 for an exchange request just because I used Paypal. Hundreds of $$$$ lost in sales from me. Bye-Bye.

    ORDER #33407313245-- Weeks to process a return for a single item to be exchanged. Friendsville TN

    Zero customer service, smart-mouthed non-Americans answering the phones.

    Bought: Casual Jean Belt

    Order Date: 2017-11-30

    Date Received: 2018-01-06

    Pros:
  • None
  • Cons:
  • Customer service
  • return policy
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    168570

    Posted by Ray (4 years ago)

    Shrinkage

    I have purchased 5 crew neck sweaters with a kangaroo pocket after looking for quite some time(don't like the hood). 2XL was ordered and they happened to be sized 'Big'. Washed once, afterwards the sleeves hit me mid forearm, perfect before washing. A simple exchange to 'Tall' was all I asked for. I bought them while on sale and they could not exchange for the same price. I'm done..

    Bought: 1165-07344-703

    Order Date: 2015-03-15

    Date Received: 2015-03-24

    Pros:
  • Exactly what I was looking for.
  • Cons:
  • Extreme shrinkage and they will not honor the original purchase price for an exchange
  • according to the service rep.
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    163810

    Posted by Alan M (6 years ago)

    Deceptive billing practices AND return issues

    King Size Direct is truly a mixed bag of problems. Quality is really variable, if an item is defective or wrong - the buyer has to pay shipping back and is not refunded original shipping charges. This is even when the problem is not the fault of the customer! Also the worst yet is their deceptive discounts. When you enter a discount code (how they typically have a sale promotion), unless an item does not qualify - the discount shows up at checkout. HOWEVER they seem to make mistakes and discount items that they later claim do not qualify... and bill your credit card the full non-sale price without your permissions or even knowledge.

    Pros:
  • They carry many name brand products of good quality
  • and house brand products at affordable prices
  • Cons:
  • Deceptive billing practices
  • customer must pay shipping both ways even on returns of defective or incorrect items.
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    149410

    Posted by TC (9 years ago)

    Selection of products is okay, not great. Item quality was not the greatest (aside from name-brands). What motivated me to write a review is their abysmally slow shipping and non-response from customer service regarding my concerns. You place an order one day, and it may ship out 4 or 5 days later. This company is not prepared to do business online (might as well have snail-mailed and order form!). You expect much faster response when you place orders online.

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    38770

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    King Size Direct Rating: 2.5/5 (28 votes cast) [5 votes came from reviews] 8 reviews by users total.

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