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Kellys Running Warehouse Review + Feedback & Discussion

Kellys Running WarehouseYou can write a review for Kellys Running Warehouse and also view its ratings and comments posted by others.

Read 16 Customer Reviews for Kellys Running Warehouse.

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User-Submitted Reviews of Kellys Running Warehouse & Testimonials

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Posted by Mike Schwartz (7 years ago)

I have been buying mine and my wife's shoes from Kellys Running Warehouse for years, and we are very happy with the low prices, fast shipping and low hassle. This site is for the experienced runner who knows what they want and are low maintenance. If you want full service go to the parent company, Road Runner Sports!

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2 out of 2 people said 'YES'

123860

Posted by goingkenyan (8 years ago)

Abysmal and insulting customer service. Paid $20 for express shipping that promised delivery in 1-2 days. Box showed up 5 days later. They insulted me telling me i hadn't read their policies. When i pointed out that their ship date was after their promised delivery date, they suddenly claimed that they were out of stock, and that i should have called ahead to confirm it was in stock. ridiculous

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2 out of 2 people said 'YES'

89350

Posted by JS (3 years ago)

Awful service

Rating 1 because 0 wasn't available! Ordered 2 pairs of shoes. No status till I inquired online. Received only 1 at a price higher than quoted. Thank goodness I still have the original email. No idea what happened to the other pair but I won't be buying from them again! Asics Gel Kayano. Buy somewhere else!

Bought: ASC1637-WHPK118

Order Date: 2015-03-14

Date Received: 2015-03-31

Pros:
  • No pros
  • Cons:
  • Partial order received
  • no status
  • billed more than quoted
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    163860

    Posted by Liz (3 years ago)

    Great experience

    After reading several reviews, I was torn as to whether I should try ordering from Kelly's or not. I decided to give it a try due to the mere fact that I would be saving myself $50. I placed my order and 3 days later had my running shoes.

    Bought: Gel Kayano

    Order Date: 2015-02-08

    Date Received: 2015-02-10

    Pros:
  • Cheapest price
  • quick shipping
  • easy to use website
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    163470

    Posted by Jmay (6 years ago)

    Terrible!

    First of all, don't buy from here! Buy from Zappos, who has fast shipping and impeccable customer service.

    I bought a pair for running shoes at Kelly's Running Warehouse because they were cheaper than other places, BUT I needed to exchange the shoes. They took three weeks to return, and at that point, they did not have the size I needed so they "refunded" my money. When I checked my account they had deducted $20, YES $20 from my purchase price. I was $20 less than I started with, with NO shoes! The $20 is for shipping and a restocking fee, just FYI. I called and complained, and they did refund half of that fee, but seriously, I was appalled. Shop with Zappos, they make the online shopping experience easy and pain free, plus they don't charge you ANYTHING for shipping or restocking.

    I will never shop at Kelly's Running Warehouse again, and you shouldn't either.

    Pros:
  • Cheaper than other places
  • Cons:
  • Terrible customer service
    $20 charge for shipping/restocking
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    145950

    Posted by cg (7 years ago)

    Wish there was an option for 0 to rate them... very disappointed with customer service of this site! Simple exchange but still get hit with a $10 restocking fee.... shame on me for not reading in detail the fine print on returns. I guess if you were ordering the same old same old shoe it would be ok... but I do not recommend ordering from here if you are trying a new brand/model out unless you take into consideration that it will cost you $20 just to return that item if doesnt fit.

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    121730

    Posted by Rebecca Voss (8 years ago)

    They offer an efficient ordering process, but they provide absolutely NO contact information - an e-mail address, phone #, - to submit any questions. I also searched the web and could only come up with the "info@..." address (and they haven't yet responded to the question I submitted there - for the third time - either).

    I had questions about their products and return policies which, unfortunately, didn't consider until AFTER my purchase. So, either way, I was unable to cancel my purchase.

    Without a channel to submit questions, I would never use them again. It's not worth the frustration. I don't care how great their prices are.

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    70230

    Posted by MCook (8 years ago)

    Ordered favorite shoes at great price. Got confirmation email, shipping/tracking email. Received shoes very quickly. Perfect transaction - will absolutely use site again.

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    69360

    Posted by Mike (8 years ago)

    Perfect transaction. Received in 3 days. Was emailed the UPS tracking number.

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    64800

    Posted by Sparky (8 years ago)

    Ordered shoes one day in the A.M., received the shoes UPS next morning. ez ordering, great prices. You have me for a customer from now on. I signed up for e-mail and now I got coupons for future discounts on top of the already lowest prices.

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    62760

    Posted by Shawn (8 years ago)

    This outfit is a clearing house for Road Runner Sports. I will use them if I can get a proven style/size for 30% off RRS or zappos price. Otherwise it's just as the other reviewers stated. Cross your fingers and hope there aren't any issues.

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    56130

    Posted by Michael (9 years ago)

    No customer service phone nu,ber - no way of contacting after hitting wrong button - DEFINITELY NOT WORTH SAVINGS to deal with outfit you cannot speak to.

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    43170

    Posted by Ed (9 years ago)

    I was initially a bit PO'd I got the wrong size shoe. Not sure whose fault is was, but Kellys should have a verification step to confirm an online order. I was concerned they do not have a way of being contacted via phone.

    Anyway, they promptly refunded my money with no argument after sending me a prepaid return package. All in all the company seems good with very competitive pricing.

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    41100

    Posted by tommy white (9 years ago)

    well,i love the new balance 993 i received from kellys R.W.and am delited in the priceing. of course everyone would like it cheaper and cheaper but i could not find it cheaper anywhere on the net.+ i got free shipping.it took 5 working days to arrive,there was no need to call or e-mail.what i ordered i got.....thanks kellys

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    33030

    Posted by Danno (9 years ago)

    NO phone number. NO email address. NO notification order was received, processed or shipped. NO customer service at all. NOT WORTH THE FEW DOLLARS SAVED. SHOES STILL HAVEN'T ARRIVED.

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    22940

    Posted by Ron R (9 years ago)

    Very disappointed in Kelly's. They are very much about customer NO service. I will admit they were cheaper then everyone but in my honest opinion not worth the hassle of no customer service at all. They do not have a phone number to call and do not respond to any emails sent to them. I will never use them again and would recommend that people spend the few extra bucks for piece of mind

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    19070

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    Kellys Running Warehouse Rating: 2.3/5 (48 votes cast) [12 votes came from reviews] 16 reviews by users total.

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