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J&P Cycles Review + Feedback & Discussion

J&P CyclesYou can write a review for J&P Cycles and also view its ratings and comments posted by others.

Read 16 Customer Reviews for J&P Cycles.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 4.81
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of J&P Cycles & Testimonials

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Posted by Jamie (2 years ago)

Worst customer service ever

J&P Cycle shipped my order out the wrong way. This cost me an extra $40. When I tried to discuss this with Terry, the customer service supervisor, she lied to me and refused to do anything about the problem. I have gone from a long-term satisfied customer to someone who will never deal with this company again.

Bought: Harley parts

Order Date: 2016-08-22

Date Received: 2016-08-02

Pros:
  • Good selection
  • Cons:
  • Poor service. Customer service is terrible

  • Customer Contacted J&P Cycles Via:
    jc_barber@yahoo.com

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    I agree, product is great, customer service sucks, even in the USA. I ordered brakes, they didn't show up after 10 days. I called customer service and they guaranteed they would ship the same day I talked to them. They actually shipped 2 days after that. Midwest Motorcycle Parts and Dennis Kirk have the same products and you don't have join some elite club (J & P Gold Card) to get a better price. I'll look at other people in the future.

    1 person said 'YES'

    Canada flag   Review came from Canada.
    167080

    Posted by Pat DZA (2 years ago)

    Great products and plenty to offer...poor details

    they have a great selection of parts and everything in between. Joined gold club, problem isn't with products it in how they handle orders, shipping and back orders.

    i am always having to call or chat with them on why they do not specify when ordering if its not on hand or needs to come from manufacturer first. if i order on say 29 feb it shouldn't still be processing on the 7th of march. i could have gone through amazon and had my items arrive in 2 days with prime, but thinking J & Ps reputation that it could not happen again, right? WRONG. i am over this with them and am canceling gold membership..which saves you only a few $ and will use amazon, Dennis Kirk and at a last resort harley before J & P.

    I will be lucky if my shit arrives by the 20th at this rate.

    order: 376, BKLYN NY

    Bought: Aquatics AV stereo
    gloves
    shirt

    Order Date: 2016-02-29

    Pros:
  • quality selections
  • Cons:
  • timeliness
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    1 person said 'YES'

    166440

    Posted by keith (7 years ago)

    I have ordered lots from j&p cycles. I ordered a pair of tires and they have screwed me around with the shipping on them. Ive tried to get answeres and just got more of the run around. Im so unimpressed with this Ill never shop with them agian, despite all products Ive ordered being of the best quality. its worth the extra money to shop some place else

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    Dont fall for the extra shipping costs, they will ship them at the cheap rate and rip you off

    1 person said 'YES'

    123940

    Posted by steve (7 years ago)

    great products, one of the biggest selections I have seen yet

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    Kuwait flag   Review came from Kuwait.
    122180

    Posted by kenrick (7 years ago)

    did not have the main part i needed for my bike. but had all the other BS parts i didnt need.

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    116000

    Posted by John Murray (7 years ago)

    Quick and easy to use despite the fact that I am computer dyslexic. Would like to see a little more detail on specific application to make and model of bike{including year and special bike I.D.} I still think J and P leads the pack in quality and volume of parts available. Keep up the top shelf effort and keep on rollin'.

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    114380

    Posted by Tim ST.Onge (7 years ago)

    Awesome people to deal with. I am waiting for a order right now, Thanks JP

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    108180

    Posted by J Lambert (7 years ago)

    Good products and selection. Delivery is prompt in the few orders I've placed. Only reason I wouldn't give a 5 is the merchandise is all pretty main-stream. Very few cutting edge products for chopped bikes. Overall, a very good parts and accessories company.

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    107730

    Posted by GENE (7 years ago)

    J&P's got some GOOD STUFF. Always what I need When I need IT!

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    107600

    Posted by Mike Johnson (8 years ago)

    Great products available. Not having much luck with the website tonite. Probably my isp. Thanks j&p!!

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    61240

    Posted by Jeff (8 years ago)

    Nice site! Great selection! It is easy to navigate to where you want to go and it does not lock you in to one particular bike in case you want to customize the one you have now.

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    58880

    Posted by ed noss (8 years ago)

    so far so good, seems comparable, i like the free shipping.

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    57900

    Posted by John (9 years ago)

    Being a bike enthusiast J&P was heaven found. They have various catalogs that you can view online page by page. You can find parts to just about any motorcycles out there and by year too. Their pricing is reasonable, but their shipping is costly.

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    28150

    Posted by Rob (9 years ago)

    I have bought a good deal of items from J and P. They have some hard to find items listed in their catalog for one of my older bikes. They have many sales days and its much better to wait to purchase an item until then.

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    28140

    Posted by RIDeMania (9 years ago)

    J&P Cycle had all the parts that I need for one of my motorcycles. I got my order fairly quickly and the total cost including shipping was half of what I saw at other motorcycle and performance shops. I would ordered more parts from them in the future.

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    28130

    Posted by shane (7 years ago)

    everything you need for your harley! Very easy to navigate and the pricing is very fair

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    1 person said 'NO'

    101810

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