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IvgStores Review + Feedback & Discussion

IvgStoresYou can write a review for IvgStores and also view its ratings and comments posted by others.

Read 120 Customer Reviews for IvgStores.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 10
How long did it take for you to get a reply from customer service? - 240 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of IvgStores & Testimonials

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Posted by ESTER (8 years ago)

PO 183762, Ca ...I'm writing this review for my grandmother because she doesn't have a computer. She purchased a crib set for my sister because she was expecting. Well the items never were delivered. The baby has been born and is now 8 months old. The crib has never been delivered. My grandma called IVG Stores several times to find out where the crib was before the baby was born and they kept telling her that is was on backorder. My niece was born and didn't have a crib to sleep in so we went and purchased one from the store. IVG Stores will not let her cancel the order because IVG Stores wants to charge her shipping and handling/restock fees on something that is on BACK ORDER and NEVER RECEIVED.

They tell her it is on back order until December 2010 now. Also they say it is a special order. Well it obviously hasn't been made yet so why? When my grandmother was telling me all this stuff I realized that it was the same company I also had problems with. I've ordered a lot of items on line and NEVER had to deal with such problems and a Company with such bad customer service. I think this company may be a front to make money and scam on people. BEWARE because you could order from this company unknowingly thru a manufacture and then you will be out the money and the merchandise At this time my grandmother will continue to dispute with her credit card company and hopefully win. The crib is no longer needed and she wants full credit and not have to pay for shipping or restocking fees on something that has never been shipped and is on backorder. We will bet that this company will not help.

Also she wanted to talk to a supervisor and was told Liz would call her back but to this day Liz has never called her back. DO NOT BUY FROM IVG STORES. The few good reviews must be employees that are getting paid to review. Because this is the worst company and my family will NEVER purchase from them again. Also before any on line ordering we will make sure that IVG is not involved. The owner JON should be Fined and have to do some time for stealing from his customer's. He's no different than a Bank Robber. Because he is stealing money ...We give this company a NEGATIVE NEGATIVE 5 REVIEW... DO NOT BUY!!!!!

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12 out of 16 people said 'YES'

91680

Posted by jason m (8 years ago)

Complaint ID#: 90066032

this is my better business bureau number.BU-1910056 was my order number. I live in Tacoma, WA. I am not satisfied with the service of ivg store: bunk-beds-and-loft-beds.com. I ordered the bunks and mattresses in August on a weekend and the web site said they would be shipped later in the week. I found later that week that the bunks were now listed as backordered on the web site. I checked my email and sure enough, I had two emails from them. the first that I read stated that they were on back order and I would expect them 9/13 to 9/18/2010 plus or minus a couple of days. the other email said my order had been shipped and gave me a UPS tracking number. As it turns out, they split the order of mattresses and bunks. I received the mattresses but had nothing to put them on so they are in my basement, unopened and in original shipping package. I wait until 9/21 and still have not received the beds and I contacted the customer service line. I spoke to a nice customer service rep that said he would check to see what could be done and that he would contact me that day, but the mattresses could not be returned. At this point, I pressed the issue, and confirmed that yes, I would hear from them before they closed at 4pm eastern time 9/21/10. This of course did not happen, and I am frustrated that I can't return mattresses that do me no good without beds. The next day, I do get another email from a different customer service rep.

Jason,

Thank you for your email. I truly do apologize for the inconveniences you have experienced with your order. However, I have spoken to my supervisor who has advised that we are unable to accept mattresses as returned items, even if the box hasnít been opened. If you would not mind waiting for the bed to arrive off of backorder, please either reply to this email or give our customer service department a call to advise at 800-380-5056.

We appreciate your patience, and your business with ivgStores.

Warm Regards,

Tiffany

Customer Service Department

1-954-416-5000

1-800-380-5056, toll free

1-954-620-0084, fax

For a list of our sites, please visit:

ivgStores.com

A Top 500 Internet Retailer

So, I contacted the BBB at this point. I would have been satisfied if 1. I had received the bunks if either the first or second promise date had been accurate.

  1. If the bunks could have been replaced with another set that would have been mutually agreed upon. or

  2. Return of mattresses and full refund for my order.

Instead, I have to wait for my order and hope this time it really will come? about 2 months after the original order. in the mean time they hold on to my money for services not provided. I feel I can not trust them since they have failed to provide me with the service. They have lied to me about contacting me and have been delinquent in notifying me continued delays. I do not trust them, I will not ever utilize them again and I do not recommend them. If you choose to, then I wish you good luck and hopefully you have better luck. I suspect it can't be worse.

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Why would you put someone's name on this site? Did they do anything to you? That's just plain old rude and grimy. Wait until someone puts you on blast. They should sue you for libel and slander.

10 out of 12 people said 'YES'

88500

Posted by Norman (7 years ago)

Love my new barstools

I recently ordered a set of bar stools from ivgStores and am very pleased with what I received. It should be noted that when I originally placed my order I did check the warranty section just to make sure that they were returnable, and they were. I have read all the reviews here and they prompted me to check. Some were returnable and some weren't so you have to be careful. I did have a slight problem but I spoke with Connys and she resolved my issue immediately. I will shop again with ivgStores. Regarding order number 2603579.

Pros:
  • Good prices
  • huge selection
  • quick shipping
  • Cons:
  • Read the returns/warranty policy carefully - it varies by item
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    3 out of 3 people said 'YES'

    132140

    Posted by moinoh (7 years ago)

    Order Number: IVG-1564417

    I purchased a chest of drawers from bedroomsetshowroom.com last year in April and the shipment time didn't really take long. When I received the delivery the box appeared to be in good condition, but after removing the box I noticed the frame of the chest was seriously damaged, as well as the slats to hold the drawers and some other pieces had been knocked off the interior structure into the drawers. I contacted ivgstores and they promptly refunded my payment for the dresser and gave me an option to trash it. So I kept the dresser, and had it repaired through a furniture repair company for even less than what it cost online. Overall, the chest itself is a beauty and of good quality. However, now I understand why the prices are so reduced on the site. I suspect the products are already damaged, and you get what you pay for. Honestly I wouldn't purchase anything from them again, and would definitely have to go with someplace local. Because even if the product isn't damaged when it leaves the manufacturer, it has to go through too much before it gets to you... so there's no telling what you'll end up with by the time your order arrives.

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    4 out of 5 people said 'YES'

    111480

    Posted by LAWRENCE FANELLI (8 years ago)

    FOLLOW UP TO A PREVIOUSLY POSTED COMPLAINT. THE DESK I ORDERED CAME WITH MILDEW ON IT. AFTER ALL WAS SAID & DONE IVG SENT ME A NEW ONE. I AM SATISFIED WITH MY DEALINGS WITH THIS COMPANY.

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    3 out of 3 people said 'YES'

    86700

    Posted by Carl (8 years ago)

    I ordered a table and chair set from IVG. After reading the negative reviews I was really concerned about not getting my order. However, unlike the reviews I read, they responded to my e-mail asking about shipping he next day, they didn't take the money from my account until the item shipped, and I received the table and chairs about a week after I ordered them in good condition.

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    3 out of 3 people said 'YES'

    85350

    Posted by Rene ferraris (7 years ago)

    Please do not order items from their store. I had ordered a hope chest in 11/2010. Had the chest for 6 months. I hardly use it as it was for clothing storage. Went to open up the top (probably opened about 3 - 4 times in the past 6 months) Hinged ripped out of the wood. Company stated it was not a manufacturer's defect. I guess just a poor quality product. Extremely disappointed. Order Number IVG-2164733

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    6 out of 10 people said 'YES'

    124010

    Posted by Amy Kaiser (7 years ago)

    Warning: Most returns not accepted. Be very careful when placing an order with Ivgstores. They are very sneaky about your ability to make a return for items that you would normally expect to be able to return, such as a play tent. Order number: 2374314

    Ivgstores clearly states "satisfaction guaranteed", and its return policy indicates that returns can be made by obtaining a return code. Unfortunately, there are exceptions. The note is cleverly hidden in small print among less important information. (It's under a tab next to Reviews.)

    What's interesting is that once the customer service rep rejected my return and brought the exclusion to my attention, it appears very few items are returnable. At least I couldn't find any that didn't have a disclaimer.

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    4 out of 6 people said 'YES'

    108150

    Posted by Glenn P (8 years ago)

    Order No. 1399353 Alliance, Ohio

    I am a satisfied customer of Ivgstores. I have no issue with their pricing or customer service.

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    2 out of 2 people said 'YES'

    69720

    Posted by Jacqueline Ross (8 years ago)

    I purchased a dining room set from IVG. There was a back order which I was informed of at the time of ordering. I could have chosen not to order my set but I had no problem with waiting because I was paying 1/3 of what I had seen the exact same set on another internet site. The set came within four weeks which is what I would have expected from any retailer. When I called after delivery the service person was extremely nice and helpful. I will look at the IVG site first next time because I think so much of their marketing and their service people.

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    2 out of 2 people said 'YES'

    69710

    Posted by Brendan (8 years ago)

    I've ordered a wood bench with a leather seat, two end tables and a cocktail table on three separate occasions. I received all of those orders within the time frames I was given. The quality of those items either met or exceeded my expectations considering the low prices that I paid for them. I can't comment on their customer service because I did not have reason to contact them. I am not an Ivgstores employee and I do not know anyone who is. I am just a satisfied customer who will not hesitate to shop with them again.

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    2 out of 2 people said 'YES'

    69570

    Posted by Judy Ebey (8 years ago)

    The PotRackShack sent my rack quickly. It was just what I wanted. I removed the hooks and hung it on the wall in my laundry room for a shelf/hanging rack. The finish looks great.

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    2 out of 2 people said 'YES'

    67070

    Posted by suzieQ (8 years ago)

    I placed my order on 03/15/2010 with a 3-5 day ship, it is now 04/05/10 and i have yet to receive a shipping confirmation and tracking number.

    I've contacted them 3 times and all I get is the run around

    I filed a formal complaint with the BBB.

    This company should not be allowed to take your money without having shipped your items.

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    2 out of 2 people said 'YES'

    61900

    Posted by Rick Hess (8 years ago)

    DO NOT ORDER ANYTHING FROM THIS COMPANY.

    Order LFT-1343353

    I ordered a loft bed, desk chair and dresser for my son and it has been a nightmare. The first delivery arrived nine days after the order, not bad. Problem was most of the boxes were damaged. After looking at the damaged boxes I accepted all but one, the bookshelf, which holds up half the bed. I refused delivery and the driver filled out some paperwork and gave me a tracking number. I opened the rest of the boxes and one of the boxes that was not damaged contained the dresser. Well the top right dresser drawer that contained the hardware for the bed had the front face half pulled off and a dime sized dent in the top. I called ivg and negotiated a $200 settlement because I figured I could fix it and didn't have to deal with returns. After a week or so I hadn't received any shipping info on the bookshelf. I called and found out that they noted that I accepted $200 in exchange for the undelivered bookshelf. Once I had that straigtened out I was told I would receive a phone call or email in a few days with delivery info. Another week and nothing. I called back, got the runaround and was told they were waiting for the shipping company to return the damaged piece before the sent the new one. I told them I was in florida and would be happy to pick it up on my way back to Pennsylvania. They said it shipped would ship from california. A few more days and phone calls and we received info that the replacement had been shipped. Four days later TWO replacements showed up..., both damaged. I said to the driver that the one box had the exact hole as the last one. He assured me it wasn't the same because the original is still sitting on their dock and he saw it there 'this morning'. I called ivg again and was told a replacement would be sent. I requested a different shipper and demanded it ship before the end of the week or I would involve Visa and my payment protection. Day later and no call. Called againg the next day and was told the earliest they could ship was Monday. Told them noway. I want to return it all and receive a complete refund. Was then told that for that vendor there is a no refund policy. (Check out their sight and read the nice comments on returns. It doesn't say anything about no returns). I ended up calling the manufacturer and was assured it would ship Friday and received many apologies. Also just finished filling out paperwork with Better Business Bureau.

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    4 out of 6 people said 'YES'

    58570

    Posted by THenry (8 years ago)

    order

    3...2022; Tucson, AZ

    Definitely will not order from this store again. Just not worth the hassle.

    See chronology below:

    Jan 3, 2010. My wife orders two three drawer file cabinets from IVG via Internet (obviously w/o reading customer reviews)

    Jan 12, 2020. Cabinets shipped

    Jan 14, 2010 Cabinets received.

    Jan 17, 2010 Began to assemble cabinets:

    Opened first box, and no instructions included.

    Checked web site for IVG and manufacturer (Winsome Trading Co.) for instructions. None found on either web site.

    Debated about opening second package, because of strong language about condition of packaging to return.

    Decided to open second box, and good luck, instructions included.

    Assembly is a little tricky. Best done with two persons, or one person and some type of workmate bench to hold parts stable. Definnitely best with power tools vs. hand tools. Also, one part was marked incorrectly, and had to disassemble and reassemble to make work correctly.

    Started on second cabinet, but all hardware (screws, bolts, etc) and handles were not included in this box. Much of the hardware is custom. You cannot go to Home Depot and get what you need.

    Jan 18, 2010 called IVG. Got past the automated answering sytem that wants to funnel you to sales, and finally got to service department. Explained issue to them, and gave them numbers of missing parts from the instruction sheet. They indicated they would contact manufacturer and have the missing parts shipped. Were told they would send email in 24-48 hours telling us when parts would be shipped. Never recieved any communication from IVG.

    Jan 21, 2010. Hardware shipped by Winsome Trading via USPS.

    Jan 27, 2010. Hardware received, but no handles.

    Jan 27, 2010. Called IVG Service Desk and explained situation to them. Same person investigated and investigated and said handles were not shipped. Do not know if fault of IVG or Winsome Trading. Was told handles would ship in 5-7 business days.

    Feburary 16, 2010. Handles still not received. Called IVG. Got a new person. She investigated. Was told the person who handled my first inquiries had been fired. Asked what that meant. She said it meant the handles probably were never ordered. She indicated she placed the order and the handles would be shipped in 5-7 business days.

    March 8, 2010. Handles still not received. Called IVG. Got a new person. He investigated and said handles were shipped via FedEX on March 4, 2010. Checked FedEx tracking number. Package (hopefully the handles) to be received approximately March 10.

    Bottom line.

    9 days to process original order

    Two boxes received, both missing important information and / or parts.

    4 phone calls and nearly two months later, order still not complete.

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    4 out of 6 people said 'YES'

    58010

    Posted by Janet Daghri (8 years ago)

    I would give this store a negative five star if I could. They don't even deserve the one star option that I chose! I bought a youth bedroom set: platform bed with captain headboard, nightstand, and dresser. Upon ordering and paying, this company stated that the bed was on back order. I was ok with that since we were redoing my son's bedroom paint. Six weeks later the boxes arrived. Each and every piece was damaged. The nightstand was completely broken. And the worst part was only half of the bed arrived. On contacting customer service, I was told to send them photos to prove all the damages. I did that, via email. Their customer service people never responded unless I called them several times. I finally had to request a manager who gave me lip service on how their lack of response wasn't ok and she would give me a 10% credit on my charge. That never happened. She would tell me that she was in touch with their warehouse about delivery time but then wouldn't ever contact me to let me know the status. Some of the damaged items were replaced. I got a shipment of drawers that I didn't need. But the missing half of the bed frame never showed up. They weren't ever able to let me know if they were indeed sending it or not. They have stopped responding to my calls. I was scammed by them. I wish I had done some research on the company before I purchased from them. I have since found that some people have had the same experience as mine. Some people don't even get what they ordered at all! Do not buy ANYTHING FROM THIS COMPANY!!!!!

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    3 out of 4 people said 'YES'

    49760

    Posted by Ed Hardin (8 years ago)

    Ordered office furniture after checking BBB rating of IVG. BBB rating was solid but IVG IS NOT. Was told order status would be reflected on site and email wold be sent which it wasn't. I got a call in middle of day that truck was waiting in driveway even before status was changed or email received. Five days after furniture arrived I got an email saying it had been shipped??? 2 of 5 pieces arrived damaged - one obviously at the hands of poor construction of manufacturer. Already had read return policy so I had taken pics of boxed items prior to even opening them and then took pics of damaged furniture and emailed 18 hours after I opened the boxes. Long story short furniture taking up garage, email from damage dept. vague stating they have requested piece from manufacturer but has no signature or telephone contact info. I requested that info among other things to which they ignore. Call center told me damage dept wold contact me in 3-4 days - they did not. Call center told me they can't give out name or number to damage dept but manager would contact me - she has not. I have disputed the claim on my credit card. My hope is that they do not pay it and then I want to see how quickly IVG returns calls or organizes a time to pick up the furniture when it's their money and not MINE.

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    3 out of 4 people said 'YES'

    49450

    Posted by AC (9 years ago)

    I have never experienced worse customer service! I received a damaged piece of furniture over a month ago and while IVG refunded my money, I am still awaiting the final word if they are going to take the damaged furniture back or if I need to get rid of it. I even called the freight company directly who has told me they wouldn't take it back. I have called 11 times for an answer - and today I was promised a call back by a supervisor but the CSR did not know her last name and would not give me her direct extension. This has been going on since July. STAY AWAY! Horrible customer service - not helpful, not very nice and have been disconnected (or hung up on) several times. Really a shame because they have a decent selection. Don't be fooled. HORRIBLE!!! If I could give them zero stars, I would.

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    3 out of 4 people said 'YES'

    38620

    Posted by chris huang (6 years ago)

    NEVER BUY FROM THEM!

    Order number 103-9568007-0279437

    San Francisco, CA

    WORST store ever, NEVER buy from this store. If they are out of stock they won't tell you for 2 weeks later, then when you try to cancel they will tell you to "wait till they check with the warehouse". Really? Maybe you should have "checked with the warehouse" before you said you had the item for purchase. By far the worst buying experience EVER.

    Pros:
  • LITERALLY NONE
  • Cons:
  • They have products for sale which are not even in stock
  • they won't tell you that they haven't shipped an item for 2 week later
  • they won't process a cancellation on this same item until they "check the warehouse"
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    1 person said 'YES'

    146040

    Posted by David, San Francisco (7 years ago)

    Just terrible. This retailer should be avoided at all costs. I originally spent a lot of time and effort with the original agent to ensure the product was in stock and shippable in two weeks as I needed it for a gift. I was reassured several times this was the case. Lo and behold, when the ship date came and passed, I called to track the package and was told information would be sent shortly. I called two additional times (as they said it would take 24 hours to get the info) with the same response. Finally I was informed that the product was not availalble for 3 more weeks, and then the agent had the gall to read me the official return policy! I should have come to this site and read the prior reviews - what a disaster. Order Number 2590569.

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    5 out of 9 people said 'YES'

    118260

    Posted by B. King (7 years ago)

    Order Number 2331091

    The merchandise was extremely shoddy and they will not accept a return altough ther return policy is posted on the website. Their dfinition of manufacturers defect is differnt from most peoples. I would stay away from anything these folks sell. The picture is much different fromthe actual prodct.

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    3 out of 5 people said 'YES'

    105440

    Posted by Katie White (8 years ago)

    Beware, anything that you order from here is non-returnable. Very disturbing in the year 2010. I would choose another vendor, presently I am stuck with a useless $500.00 set of chairs and they will not allow exchanges even if I pay freight and my exchange is for a more expensive item.

    Katie White

    Order number 2214516

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    3 out of 5 people said 'YES'

    98320

    Posted by Janie Schafer (8 years ago)

    I bought a folding table and was very pleased with the product and the delivery. I was able to entertain family over Passover using that table to serve dinner. It is very sturdy and spacious and I am very pleased overall with the prompt and reliable service.

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    2 out of 3 people said 'YES'

    69950

    Posted by Bob (8 years ago)

    I have purchased a leather recliner chair. For the money it was worth it. I had no problem with the product or delivery. I no things could always happen but if Ivgstores takes care of the problem I will continue to buy from them.

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    1 person said 'YES'

    69700

    Posted by Paul Koster (9 years ago)

    I bought kitchen chairs from ivg, using the store for the first time. The chair quality was better than anything I have seen in local shops, delivery was on time., and the goods were in new condition.

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    1 person said 'YES'

    41360

    Posted by Kate (6 years ago)

    3805220

    order number 3805220 arrived intact and in excellent time. I have no complaints. I would order again if the need should come up. Thanks. Kate

    Pros:
  • Nice sturdy chair to go with my other 5. A bit shorter but okay.
  • Cons:
  • None
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    137600

    Posted by Linda Trainer-Miller (6 years ago)

    Coffee and End Tables

    We received our coffee and end tables as promised.(Order Number 3794174) I have had no problems with the company and actually was able to negotiate a discount on a second end table. The tables were exactly what we ordered. The only suggestion I would have is that the manufacturer supply longer screws for assembly. We managed to assemble everything but did have some trouble with screws that seemed to be too short.

    Pros:
  • As ordered
  • on time
  • good price
  • Cons:
  • Parts for assembly not so good
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    137510

    Posted by Sam Johnston (6 years ago)

    good value, prompt service

    Recently ordered a pair of Holsag bar stools. Best price I could find on the web and customer service was very helpful in guiding me through my shipping options. Items arrived on time and I'm very pleased. Order number 57199091

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    136590

    Posted by Donna (7 years ago)

    I wish I had read these reviews prior to purchasing from ivg stores. What a horrible experience. The first time I purchased a framed print. Never heard from them for 2 weeks. When I called I was informed that the item was no longer available. So they held my money for 2 weeks, didn't contact me and I never received the item. I did receive a prompt refund. I tried ordering again, this time from vaseshowroom.com. Said the order would ship in 3 to 5 business days. After 6 business days of not hearing anything, I called only to be informed that they had no idea when the order might ship and it would take another 2 business days to find out, but it was Friday and they are closed on the weekends, so now I won't know for another week. Ridiculous. How do these people stay in business. I have been an internet purchaser for years and only recently have I had problems with order fulfillment. I will never order from an ivg store again and I would recommend that no one else do so either -- very risky this business. Order number VS-257813

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    4 out of 8 people said 'YES'

    117550

    Posted by claire philadelphia,pa (7 years ago)

    I ordered a set of bunk beds with trundle and 3 weeks after i ordered the shipment had still not arrived. I received an e-mail the product had just shipped. I waited and looked for it but it never came. After five days of waiting I called IVG and asked for tracking numbers. That is when I found out the beds had been shipped 2 weeks prior to the email they sent me and returned without any knowledge to me. I called and complained they refused to reship the item and charged me $250 to restock and ship the item back. They ripped me off even after the rep I spoke with said they were going to reship the product. They are liars! order number #2470185.

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    5 out of 10 people said 'YES'

    117110

    Posted by Jason Sample (7 years ago)

    UPDATE

    Jason Sample

    Joshua,TX

    order number 2519276

    Upon talking with a manager I have obtained my refund for their defective katana blade. The customer service reps are rude but if you are having problems I suggest asking for the manager on duty, thats what I did. The MANAGER that helped was very polite and worked my problem out with no issues. My stance still remains the same though, I wouldn't purchase from Ivg anymore, manly because of the sheer amount of terror stories involved with them.

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    4 out of 8 people said 'YES'

    116240

    Posted by Marie (8 years ago)

    IVG store is a total scam with an office full of ignorant and rude customer service representatives. Please do not shop here unless you want to get robbed. I was order number IVG-2066197. The company will not let me cancel the order even though I have no received the item in a timely fashion. Additionally, they will not provide me with the white glove shipping that I paid for. Terrible terrible business. I feel like I just gave away $1000 to a terrible company.

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    94600

    Posted by Ira Hozey (8 years ago)

    Order # 1684988---Initial contact was made in early June, check for $2,000. was mailed, cleared and we were told on 6/21 the order would be shipped on or about 8/2. Original estimate was 10 days from clearing of check! Next revised ship date was 8/16. Today is 8/26 and we have been told they will ship "next week".The remaining chairs needed for our timeshare units will NOT come from IVG Stores, you can be sure! On each occasion, I have spoken to Jasmine and when I asked to speak to the sales person, he was busy and could not speak to me. Jasmine does NOT need to be the one catching flack and making apologies---Let HIM be brave enough to call or speak me if he wanted my business. I would give ZERO stars if it were an option!

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    83550

    Posted by Lauren F (8 years ago)

    Order Number ending in 5299.

    If I could give this company less than a 1 rating, I would. I ordered a desk from them that they claimed on their website would be shipped out in 1 business day, it is now a MONTH later and I still have not received the desk. The company Home Direct USA that IVG gets to deliver their furniture is horrible. They picked up the desk from the warehouse over 7 days past the last day they were supposed to pick it up, then it sat in an Atlanta warehouse for a week, and now it has been sitting in Indiana for 3 days when the last day it was supposed to arrive in my office in Washington, DC is today. Neither IVG nor Home Direct will help me or even take my complaints seriously. I spent hundreds of dollars for shipping, which is taking over a month.

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    2 out of 4 people said 'YES'

    76920

    Posted by Kelly D (8 years ago)

    Update on bad review 2.... A replacement was sent that will work fine. It's unfortunate that there was a problem to begin with, but, in the end, ivg did the right thing.

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    1 out of 2 people said 'YES'

    74060

    Posted by M.A.E. (8 years ago)

    After reading through the reviews below I am curious if the dissatisfied customers are aware that IVG does not "stock and ship" the product. The items are dropped shipped directly from the vendor to the customer. IVG never touches the product.

    As a long time retail Buyer I'm surprised IVG does not refer issues of damaged or incomplete shipments to the vendor. It seems IVG has negotiated bad agreements with their vendors when it comes to customer service issues.

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    73140

    Posted by Kelly D (8 years ago)

    Update on a bad review.... The company was quick to respond to pictures I emailed of the damage. They asked me to wait 10 days to see about a replacement. I'll update as to whether I received it or not and the condition of it.

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    72930

    Posted by Kelly D (8 years ago)

    Order # 1504609

    Unfortunately, I did not check reviews before ordering from this company. THe long/ short is that I ordered a headboard online which clearly stated shipping in 7-9 business days. A month later, I hadn't heard anything, so I emailed- no response so 5 days later, I called. THe operator said to please allow 48 hours from time of sending email so they could contact the manufacturer. When I told her it had been 5 days already, she said they just opened the email, so the 48 hours started then! More waiting,.... I get my credit card bill and they had charged the total price (almost $500) to my card the week before so, I assume it has now shipped- nope, and won't be for another 2 weeks. So, almost 2 months after ordering and 1 month after being charged full price for it, I open a letter from freight company saying that I'm about to be charged DAILY warehousing fees b/c no one is home to accept this delivery that I knew nothing about (no notes left and we work all day!) Since we were leaving the country the next day, I asked a family member to wait at our house in order to receive this headboard. Because she is elderly and unable to open and inspect this huge package very well, she didn't see the 2 gashes and complete corner chipped off and she signed for it. So now, we are stuck with a $450 piece of junk (very poor quality- not even real wood!) and I have learned a lesson about reading reviews-ALWAYS read them! The numerous times I called, the people (only operators!) were very cordial, but they do not know the merchandise or how to help solve problems. All the ratings on this page seem to be a 1 or a 5- very suspicious. Please don't risk losing your money and giving yourself a stress headache.

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    2 out of 4 people said 'YES'

    71590

    Posted by Toni (8 years ago)

    I previously left horrible feedback for this company due to a damaged coffeetable that I had ordered. I emailed a few times with no results, then finally a month after my initial email I received an email and a phone call. I was given a credit so that I could have the coffeetable repaired. I am satisfied at this time, I do wish that the response to my complaint had been faster. But at this point I will order from this company again, because the coffeetable is beautiful(except for the mar) and the price was great. So crossing my fingers for future orders.

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    1 out of 2 people said 'YES'

    70700

    Posted by tsamuels (8 years ago)

    i bought a stand alone bar in march and have been very happy with it, i have had many compliments as well from guest in my home, i would recommend ivg stores and use them again if furniture where needed in my home

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    1 out of 2 people said 'YES'

    69690

    Posted by Robin (8 years ago)

    I bought a Wonderful Bed from these people...back in April...It came quickly apx 1 week..and WAS FAR cheaper then any bed in the Stores around me in a 45 mile radius..and the QUALITY was amazing...I couldnt be happier...its just Beautiful...THE SAME BED ON SALE in the store by me was DOUBLE the cost...and didnt include shipping and would have taken 3 weeks to get it to my house...I love this company..and I will be back for further purchases!!

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    1 out of 2 people said 'YES'

    69680

    Posted by Jo Carol Hunter (8 years ago)

    I'm new to ordering just about anything on-line, but ordering furniture? I was delightfully surprised. I did lots of looking on-line at multiple websites and then I stopped when I found the coffee table that worked best for my decor and price range. Ordering was really easy and I received great email followups. And my table arrived when I was told it would. All great surprises. And I could even assemble it, which is the biggest surprise that the end product looks the way it should. I'm very pleased with my experience with CoffeeTableShowroom.com.

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    1 out of 2 people said 'YES'

    69670

    Posted by gladys (8 years ago)

    I bought 8 dining room chairs from Ivgstores and I am delighted with both the chairs and the wonderful service I received from this company. They came sooner than I expected and they are beautiful. The people I dealt with on the phone were knowledgeable and very cooperative.

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    1 out of 2 people said 'YES'

    69630

    Posted by Cynthia (8 years ago)

    The coat rack was very nice, and I gave 4 stars only because it took so long (over 3 months) to come in.

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    69610

    Posted by Jenny (8 years ago)

    I bought a zebra chair several weeks ago, and I love it! It brought a lot of wonderful comments, so I bought another one. The cost was terrific (Couldn't find a store that even came close to this one). The service was great--very friendly and helpful. I would recommend this company to anyone. I know that when I need any more furniture, I will certainly shop at this store and I will continue to have others check it out too.

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    1 out of 2 people said 'YES'

    69600

    Posted by Patricia (8 years ago)

    I was emailed by the company and asked to submit a rating, otherwise I wouldn't have bothered. Mixed review - we ordered a porch swing and really enjoy it - however - after it came I wrote the store and questioned why the finish was different than described and NEVER EVEN GOT A RESPONSE. If you purchase a product you are happy with, then all is well. I hate to think what I would have been up against if I had a serious problem. Haven't had this problem with any other online retailer and I internet shop frequently.

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    69590

    Posted by Bev (8 years ago)

    I had a wonderful experience with this company. I bought a vanity bench, which I already knew was backordered. When the backorder date was extended by a week, I received both an e-mail and a phone call from the company well in advance advising me of that. The manufacturer caught up on their orders, and I ended up receiving the bench a month before I expected it. It arrived in perfect condition, and was very well packed. The bench is absolutely beautiful and I love it. It is exactly as pictured and described on their website, but seeing it in person it is actually much better quality than I even thought. I am extremely happy and pleased with the product itself, the shipping time, and the customer service.

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    1 out of 2 people said 'YES'

    69580

    Posted by Curtis M. (8 years ago)

    I purchased a bed frame from IVGstores a couple months ago. The item I received was in perfect condition and even better than I had expected. The picture online doesn't do it justice. I couldn't be more happy. Quality bed at a low price.

    Shipping was a bit slower than I had hoped for, but not unreasonable considering the item to be shipped.

    I cannot speak intelligently about their customer service as I had no reason to call.

    I would/will buy from them again.

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    69510

    Posted by shar (8 years ago)

    ordered a sofa and then a loveseat. customer service was easly to work with and always helpful. products exactly as desctibed. will order from again.

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    68770

    Posted by Toni (8 years ago)

    PLEASE DON'T ORDER FROM THIS COMPANY. I wish I had found this forum before I bought a coffeetable from thsi company. The coffeetable is different than the picture, there are 4 drawers, so if you really wanted that large bottom drawer, it doesn't exist. The table is gorgeous, BUT tape was used on the top of the table and I can not get all of it off. Second the table top has a deep circle where the finish is off, paint and all. The hole is so deep that you would have to sand the top and repaint to make it even . I have contacted IVG and have received no response. I tried posting a review on the table and IVGstore didn't post it.

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    2 out of 4 people said 'YES'

    68560

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